topic Re: Maya 2017/2018 wont launch in OS High Sierra 10.13.2 in Maya Forum

Maya 2017/2018 wont launch in OS High Sierra 10.13.2

Anonymous — Mon, 22 Jan 2018 14:24:06 GMT

So when i open Maya for the first time it works, no errors, nothing. But if i close and try re-open, maya launch with the splash art, and them crashes. No report message. I already checked my drivers, and did an clean uninstall, nothing. Please help.

Im on macbook pro 9,1

Ge Force GTX 650M

Thanks

Re: Maya 2017/2018 wont launch in OS High Sierra 10.13.2

mspeer — Mon, 22 Jan 2018 18:54:23 GMT

Hi!

Try a reset of your preferences.
Rename the folder prefs in folder 2018 to something like prefs_backup, or to reset everything, the folder 2018 to 2018_backup (or even the maya folder to maya_backup). Maya creates new folders (don't copy preferences from previous Maya versions). Detailed at:
https://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/Reset-Maya-to-Default.html

Re: Maya 2017/2018 wont launch in OS High Sierra 10.13.2

sean.heasley — Mon, 22 Jan 2018 18:55:51 GMT

Hi @Anonymous and welcome to the community!

@mspeer made a good suggestion but I also wanted to get a bit more information.

Does Maya not open at all now or does it always open once and then crash if you close and try to re open it?

Please let me know if @mspeer's suggestion works or if you need any more assistance!

If one or more of these posts helped answer your question, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Kudos are greatly appreciated. Everyone likes a thumbs up!

Re: Maya 2017/2018 wont launch in OS High Sierra 10.13.2

Anonymous — Tue, 23 Jan 2018 11:11:46 GMT

So, I reset my prefs folder, still got the same problem.

Re: Maya 2017/2018 wont launch in OS High Sierra 10.13.2

Anonymous — Tue, 23 Jan 2018 11:26:58 GMT

Maya opens once when i turn on my mac, and crash if i close and try to re open.

The reset on the pref folder does not work unfortunately.

This time it gives me a crash report by apple

Re: Maya 2017/2018 wont launch in OS High Sierra 10.13.2

sean.heasley — Tue, 23 Jan 2018 16:09:08 GMT

Hi @Anonymous

Do you see a Maya crash report when it crashes or only the apple report?

Also you may want to try a clean uninstall/reinstall of Maya.

Please let me know if anything changes!

Re: Maya 2017/2018 wont launch in OS High Sierra 10.13.2

Anonymous — Tue, 23 Jan 2018 22:55:04 GMT

hi Sean, I can only see the apple report and already tried the clean uninstall, nothing changes.

Re: Maya 2017/2018 wont launch in OS High Sierra 10.13.2

sean.heasley — Wed, 24 Jan 2018 20:15:47 GMT

Hi @Anonymous

So after opening it once it will crash when you try to re launch Maya.

Since its launching once normally we know that your machine can handle Maya but the fact that a clean uninstall/reinstall didn't help is quite unusual.

If you try to re launch it multiple times will it crash every time? If so, it's possible this may be an issue with your Mac hardware/software.

When you get a chance you may want to try contacting Apple support as well with the Apple error log you have.

Let me know if anything changes!

Re: Maya 2017/2018 wont launch in OS High Sierra 10.13.2

sean.heasley — Thu, 25 Jan 2018 19:01:33 GMT

Hi @Anonymous

Just wanted to check in to see how things were going. Are you still having this issue?

If your issue is resolved, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Re: Maya 2017/2018 wont launch in OS High Sierra 10.13.2

Anonymous — Sun, 28 Jan 2018 12:42:37 GMT

Yes, crashes multiple times, i still have the same problem and im trying apple support.

Re: Maya 2017/2018 wont launch in OS High Sierra 10.13.2

sean.heasley — Mon, 29 Jan 2018 16:21:28 GMT

Hi @Anonymous

Did Apple support help at all or are you still having this issue?

If your issue is solved, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Re: Maya 2017/2018 wont launch in OS High Sierra 10.13.2

Anonymous — Mon, 29 Jan 2018 17:55:38 GMT

Apple actually didnt give me support, so i still have the same issue.

Re: Maya 2017/2018 wont launch in OS High Sierra 10.13.2

sean.heasley — Mon, 29 Jan 2018 18:52:36 GMT

Hi @Anonymous

Ah ok.

When Maya crashes on re-open, are there any error messages or logs? If so, can you please screenshot and post them here?

Re: Maya 2017/2018 wont launch in OS High Sierra 10.13.2

Anonymous — Tue, 30 Jan 2018 13:05:20 GMT

The only message is the one that i attached here, sometimes appears and sometimes not.

Re: Maya 2017/2018 wont launch in OS High Sierra 10.13.2

sean.heasley — Tue, 30 Jan 2018 16:05:01 GMT

Hi @Anonymous

There wasn't any attachment in your last post. If you're responding via email, attachments don't always go through so when you get a chance please come back to this post and manually attach the error!

Re: Maya 2017/2018 wont launch in OS High Sierra 10.13.2

Anonymous — Tue, 30 Jan 2018 17:02:57 GMT

Here is the error log i get :

Re: Maya 2017/2018 wont launch in OS High Sierra 10.13.2

Anonymous — Tue, 30 Jan 2018 17:51:04 GMT

So, i decided to enter safe mode and try re-open maya to see if i get the same error, and it gives me an autodesk repor, here :

Re: Maya 2017/2018 wont launch in OS High Sierra 10.13.2

sean.heasley — Tue, 30 Jan 2018 21:00:58 GMT

Hi @Anonymous

Ah that error log will help!

When it appears again, can you please fill it out and let me know either what the CER number is and/or what you used for an email address with the report?

This way I can look up the crash in our system and see what may be causing it!

Re: Maya 2017/2018 wont launch in OS High Sierra 10.13.2

Anonymous — Wed, 31 Jan 2018 15:20:47 GMT

The CER is 163959992.

Re: Maya 2017/2018 wont launch in OS High Sierra 10.13.2

mspeer — Wed, 31 Jan 2018 13:09:28 GMT

Hi!

@Anonymous , it's not advisable to make your email address public, please use private messages to share private data.