Maya 2017 Fatal Crash

Anonymous — Sun, 18 Feb 2018 16:15:47 GMT

Hey guys,

I'm encountering a fatal crash on my Windows 10 Home PC after opening Maya 2017

Graphics: GeForce GTX 1050 Ti

CPU: Intel Core i5-6600K @ 3.50GHz

RAM: 16 GB

ASUS Mobo: PRIME Z270M-PLUS

I've performed a clean uninstall and then reinstalled > same exact issue.

This is a brand new PC, all my drivers are up to date (or I couldn't find any updated ones).

This happens on first launch, I don't have an existing scene to work with right now.

The splash screen only gets to "Maya loading..."

Can anyone help out? I'd love to get this up and running.

I noticed the crash log talk about an Access Violation issue. I've been researching this like mad, but I can't seem to find a driver update for my CPU. It says everything is up to date. Where am I going wrong here?

My crash log:

//=====================================================
Maya Crash Report
//=====================================================

Exception code: C0000005: ACCESS_VIOLATION - illegal write at address 0x00000188
Fault address: 7B9DDCF6 in C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1548d4805c5fe485\igdrcl64.dll
0001:000ECCF6 Logical offset (see .map file for location)

Call stack:
(11) section:offset 0001:000ECCF6 Address: 0x7B9DDCF6 Frame: 0x329FDE80
Module: C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1548d4805c5fe485\igdrcl64.dll (-exported-)
Location: clGetCLObjectInfoINTEL + 0x4C4C6 bytes
Source: (0)
(12) section:offset 0001:000A2B79 Address: 0x7B993B79 Frame: 0x329FE240
Module: C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1548d4805c5fe485\igdrcl64.dll (-exported-)
Location: clGetCLObjectInfoINTEL + 0x2349 bytes
Source: (0)
(13) section:offset 0001:0009E455 Address: 0x7B98F455 Frame: 0x329FE270
Module: C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1548d4805c5fe485\igdrcl64.dll (-exported-)
Location: clCreateFromGLTexture3D + 0x2B5 bytes
Source: (0)
(14) section:offset 0001:00021983 Address: 0x7BFE2983 Frame: 0x329FE710
Module: C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1548d4805c5fe485\IntelOpenCL64.dll (-exported-)
Location: clGetDeviceIDsFromDX9MediaAdapterKHR + 0x168B3 bytes
Source: (0)
(15) section:offset 0001:0000012B Address: 0x7BFC112B Frame: 0x329FE740
Module: C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1548d4805c5fe485\IntelOpenCL64.dll (-exported-)
Location: clGetPlatformIDs + 0x4B bytes
Source: (0)
(16) section:offset 0001:000057B8 Address: 0x7C0367B8 Frame: 0x329FE7B0
Module: C:\WINDOWS\SYSTEM32\OpenCL.dll (-exported-)
Location: clEnqueueWriteBufferRect + 0x2C7A bytes
Source: (0)
(17) section:offset 0001:00007F39 Address: 0x7C038F39 Frame: 0x329FEC30
Module: C:\WINDOWS\SYSTEM32\OpenCL.dll (-exported-)
Location: clEnqueueWriteBufferRect + 0x53FB bytes
Source: (0)
(18) section:offset 0001:0000689F Address: 0x7C03789F Frame: 0x329FEC60
Module: C:\WINDOWS\SYSTEM32\OpenCL.dll (-exported-)
Location: clEnqueueWriteBufferRect + 0x3D61 bytes
Source: (0)
(19) section:offset 0001:00000951 Address: 0xA89A1951 Frame: 0x329FEC90
Module: C:\Program Files\Autodesk\Maya2017\bin\clew.dll (-exported-)
Location: clew_cl_d3d11Init + 0x11 bytes
Source: (0)
(20) section:offset 0001:0000080F Address: 0xA89A180F Frame: 0x329FECC0
Module: C:\Program Files\Autodesk\Maya2017\bin\clew.dll (-exported-)
Location: clewInit + 0x80F bytes
Source: (0)
(21) section:offset 0001:00004AE2 Address: 0x9F3A5AE2 Frame: 0x329FF560
Module: C:\Program Files\Autodesk\Maya2017\bin\OpenCLUtilities.dll (-exported-)
Location: TopenCLInfo::TopenCLInfo + 0x152 bytes
Decl: private: TopenCLInfo::TopenCLInfo(void * ptr64,void * ptr64,void * ptr64,bool,bool,unsigned int,class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> > const & ptr64)
Source: (0)
(22) section:offset 0001:000055B2 Address: 0x9F3A65B2 Frame: 0x329FF5C0
Module: C:\Program Files\Autodesk\Maya2017\bin\OpenCLUtilities.dll (-exported-)
Location: TopenCLInfo::initialize + 0x82 bytes
Decl: public: static bool TopenCLInfo::initialize(void * ptr64,void * ptr64,void * ptr64,bool,bool,unsigned int,class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> > const & ptr64)
Source: (0)
(23) section:offset 0001:000398CC Address: 0x919AA8CC Frame: 0x329FF7E0
Module: C:\Program Files\Autodesk\Maya2017\bin\OGSMayaBridge.dll (-exported-)
Location: OGSMayaBridge::CreateOGSRenderer + 0x3EC bytes
Decl: public: bool OGSMayaBridge::CreateOGSRenderer(void)
Source: (0)
(24) section:offset 0001:000A5D0F Address: 0x91A16D0F Frame: 0x329FF820
Module: C:\Program Files\Autodesk\Maya2017\bin\OGSMayaBridge.dll (-exported-)
Location: OGSMayaBaseRenderer::initialize + 0x3F bytes
Decl: public: virtual bool OGSMayaBaseRenderer::initialize(void)
Source: (0)
(25) section:offset 0001:0008DFFD Address: 0x919FEFFD Frame: 0x329FF870
Module: C:\Program Files\Autodesk\Maya2017\bin\OGSMayaBridge.dll (-exported-)
Location: OGSGeometryEvaluationOverride::~OGSGeometryEvaluationOverride + 0x48D bytes
Decl: private: virtual OGSGeometryEvaluationOverride::~OGSGeometryEvaluationOverride(void)
Source: (0)
(26) section:offset 0001:000393AA Address: 0x919AA3AA Frame: 0x329FF8D0
Module: C:\Program Files\Autodesk\Maya2017\bin\OGSMayaBridge.dll (-exported-)
Location: OGSMayaBridge::Create3DViewportRenderer + 0x12A bytes
Decl: public: class OGSViewportRenderer * ptr64 OGSMayaBridge::Create3DViewportRenderer(void)
Source: (0)
(27) section:offset 0001:00014DE9 Address: 0x4A875DE9 Frame: 0x329FF9C0
Module: C:\Program Files\Autodesk\Maya2017\bin\maya.exe (-exported-)
Location: TiteratorWrapperBidir<TscenePartitions::ConstIteratorDescriptor,TiteratorWrapper<TscenePartitions::ConstIteratorDescriptor> >::operator= + 0x49A9 bytes
Decl: public: class TiteratorWrapperBidir<struct TscenePartitions::ConstIteratorDescriptor,class TiteratorWrapper<struct TscenePartitions::ConstIteratorDescriptor> > & ptr64 TiteratorWrapperBidir<struct TscenePartitions::ConstIteratorDescriptor,class TiteratorWrapper<struct TscenePartitions::ConstIteratorDescriptor> >::operator=(class TiteratorWrapperBidir<struct TscenePartitions::ConstIteratorDescriptor,class TiteratorWrapper<struct TscenePartitions::ConstIteratorDescriptor> > const & ptr64)
Source: (0)
(28) section:offset 0001:00009908 Address: 0x945DA908 Frame: 0x329FFAC0
Module: C:\Program Files\Autodesk\Maya2017\bin\ExtensionLayer.dll (-exported-)
Location: Tapplication::start + 0x68 bytes
Decl: public: void Tapplication::start(void)
Source: (0)
(29) section:offset 0001:000021F3 Address: 0x4A8631F3 Frame: 0x329FFCF0
Module: C:\Program Files\Autodesk\Maya2017\bin\maya.exe (-exported-)
Source: (0)
(30) section:offset 0001:000249D5 Address: 0x4A8859D5 Frame: 0x329FFD80
Module: C:\Program Files\Autodesk\Maya2017\bin\maya.exe (-exported-)
Location: TiteratorWrapperBidir<TscenePartitions::ConstIteratorDescriptor,TiteratorWrapper<TscenePartitions::ConstIteratorDescriptor> >::operator= + 0x14595 bytes
Decl: public: class TiteratorWrapperBidir<struct TscenePartitions::ConstIteratorDescriptor,class TiteratorWrapper<struct TscenePartitions::ConstIteratorDescriptor> > & ptr64 TiteratorWrapperBidir<struct TscenePartitions::ConstIteratorDescriptor,class TiteratorWrapper<struct TscenePartitions::ConstIteratorDescriptor> >::operator=(class TiteratorWrapperBidir<struct TscenePartitions::ConstIteratorDescriptor,class TiteratorWrapper<struct TscenePartitions::ConstIteratorDescriptor> > const & ptr64)
Source: (0)
(31) section:offset 0001:00021CF8 Address: 0x4A882CF8 Frame: 0x329FFDC0
Module: C:\Program Files\Autodesk\Maya2017\bin\maya.exe (-exported-)
Location: TiteratorWrapperBidir<TscenePartitions::ConstIteratorDescriptor,TiteratorWrapper<TscenePartitions::ConstIteratorDescriptor> >::operator= + 0x118B8 bytes
Decl: public: class TiteratorWrapperBidir<struct TscenePartitions::ConstIteratorDescriptor,class TiteratorWrapper<struct TscenePartitions::ConstIteratorDescriptor> > & ptr64 TiteratorWrapperBidir<struct TscenePartitions::ConstIteratorDescriptor,class TiteratorWrapper<struct TscenePartitions::ConstIteratorDescriptor> >::operator=(class TiteratorWrapperBidir<struct TscenePartitions::ConstIteratorDescriptor,class TiteratorWrapper<struct TscenePartitions::ConstIteratorDescriptor> > const & ptr64)
Source: (0)
(32) section:offset 0001:00010FE4 Address: 0xD9191FE4 Frame: 0x329FFDF0
Module: C:\WINDOWS\System32\KERNEL32.DLL (-exported-)
Location: BaseThreadInitThunk + 0x14 bytes
Source: (0)
(33) section:offset 0001:0006DFC1 Address: 0xDBBEEFC1 Frame: 0x329FFE40
Module: C:\WINDOWS\SYSTEM32\ntdll.dll (-exported-)
Location: RtlUserThreadStart + 0x21 bytes
Source: (0)
End of stack

//crash log file name = C:\Users\racha\AppData\Local\Temp\MayaCrashLog180217.1102.log
//version = 17.0.1720.0
//cut = Wed 06/15/2016, 201606150351
//current scene = unDisclosed
//command history (most recent last):
//====================================================

//====================================================
//Memory usage:
// 13064.867 Mb Free Memory
// 14994.906 Mb Free Swap
// 296.609 Mb Current

//===================================================

Thanks in advance!

Re: Maya 2017 Fatal Crash

Anonymous — Sun, 18 Feb 2018 16:50:44 GMT

Sorry for the self-reply, but it would not let me edit my original post.

I successfully launched Maya!

I went to the filepath and moved the driver file (the fault address line in the crash) to the desktop to see what would happen and sure enough, Maya launched without a problem.

Can anyone still explain why exactly that caused an issue? Or maybe explain if that's a component I even need?

Thanks!

Re: Maya 2017 Fatal Crash

mspeer — Sun, 18 Feb 2018 22:20:46 GMT

Hi!

You disabled a driver for the onboard GPU (which disabled the onboard GPU or forced an update of the driver or usage of an other driver).

Re: Maya 2017 Fatal Crash

Anonymous — Mon, 19 Feb 2018 01:35:17 GMT

Ahh that makes sense. Wonder why it was that one driver causing an issue. My PC by default won’t even let me move that driver back to its original location. Glad it was an easy fix.
Thanks for the explanation!

Re: Maya 2017 Fatal Crash

mspeer — Mon, 19 Feb 2018 12:08:31 GMT

Hi!

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