topic Re: Maya 2022 is auto logging out people in Maya Forum

Maya 2022 is auto logging out people

mike.krauss8NGNK — Wed, 24 May 2023 19:21:46 GMT

Hi,

We are using Maya 2022 and our Maya licenses are assigned via Autodesk website. Lately users having been getting the following prompt out of nowhere:

And it causes them to Save and logout or just quit. It seems to be happening at random times. What would cause this error message ?

Re: Maya 2022 is auto logging out people

Stephen.Blair — Wed, 24 May 2023 19:50:32 GMT

The Autodesk Licensing Service stopped running? That's the first thing I'd check.

Re: Maya 2022 is auto logging out people

mike.krauss8NGNK — Wed, 24 May 2023 20:20:54 GMT

I do see the adsklicensingAgent running in Linux. I also see this in the error logs, not sure if its related:

2023-05-22 15:56:09: INFO: Received LicenseUpdateCallback for Maya 2022 (ADLSDK_UPDATE_REASON_LICENSE_UPDATE): Authorized
2023-05-23 08:57:08: INFO: Received LicenseUpdateCallback for Maya 2022 (ADLSDK_UPDATE_REASON_LICENSE_LOST): NOT Authorized
2023-05-23 08:57:08: ERROR: Error Information: Maya 2022 : License revoked because the user signed out
2023-05-23 08:57:08: ERROR: Error Code: Maya 2022 "ServiceErrorLicenseRevokedCode"
2023-05-23 08:57:09: INFO: Received LicenseUpdateCallback for Maya 2022 (ADLSDK_UPDATE_REASON_LICENSE_LOST): NOT Authorized
2023-05-23 08:57:09: ERROR: Error Information: Maya 2022 : License revoked because the user signed out
2023-05-23 08:57:09: ERROR: Error Code: Maya 2022 "ServiceErrorLicenseRevokedCode"
2023-05-23 08:57:10: INFO: Received LicenseUpdateCallback for Maya 2022 (ADLSDK_UPDATE_REASON_LICENSE_LOST): NOT Authorized
2023-05-23 08:57:10: ERROR: Error Information: Maya 2022 : License revoked because the user signed out
2023-05-23 08:57:10: ERROR: Error Code: Maya 2022 "ServiceErrorLicenseRevokedCode"
2023-05-23 09:07:50: ERROR: Failed to set idle mode
2023-05-23 09:10:00: ERROR: checkinLicense: unable to release authentication handle
2023-05-23 09:10:00: INFO: shutdown: normal exit
2023-05-23 09:10:00: ERROR: Failed to set idle mode
2023-05-23 09:10:11: ERROR: checkinLicense: unable to release authentication handle
2023-05-23 09:10:11: INFO: shutdown: normal exit
2023-05-23 09:10:12: ERROR: Failed to set idle mode
2023-05-23 09:10:21: ERROR: checkinLicense: unable to release authentication handle
2023-05-23 09:10:21: INFO: shutdown: normal exit

Re: Maya 2022 is auto logging out people

mike.krauss8NGNK — Wed, 24 May 2023 20:31:18 GMT

Here are more logs from a different computer:

2023-05-19 14:50:15: ====== BEGIN MAYA CLM LICENSE DIAGNOSTICS (level 2) ======
2023-05-19 14:50:15: INFO: MAYA VERSION: Autodesk MAYA 2022.3
2023-05-19 14:50:15: INFO: Desktop Licensing Runtime Version: 5.0.1.40
2023-05-19 14:50:15: INFO: Desktop Licensing API version in Maya: 5.0.1.40
2023-05-19 14:50:29: ERROR: checkinLicense: unable to delete session
2023-05-19 14:50:29: INFO: shutdown: normal exit
2023-05-19 15:17:37: INFO: Received LicenseUpdateCallback for Maya 2022 (ADLSDK_UPDATE_REASON_LICENSE_LOST): NOT Authorized
2023-05-19 15:17:37: ERROR: Error Information: Maya 2022 : License revoked because the user signed out
2023-05-19 15:17:37: ERROR: Error Code: Maya 2022 "ServiceErrorLicenseRevokedCode"
2023-05-19 15:17:37: INFO: Received LicenseUpdateCallback for Maya 2022 (ADLSDK_UPDATE_REASON_LICENSE_LOST): NOT Authorized
2023-05-19 15:17:37: ERROR: Error Information: Maya 2022 : License revoked because the user signed out
2023-05-19 15:17:37: ERROR: Error Code: Maya 2022 "ServiceErrorLicenseRevokedCode"
2023-05-19 15:18:50: ERROR: Failed to set idle mode
2023-05-19 15:18:57: ERROR: checkinLicense: unable to release authentication handle
2023-05-19 15:18:57: INFO: shutdown: normal exit
2023-05-19 15:19:10: ERROR: checkinLicense: unable to release authentication handle
2023-05-19 15:19:10: INFO: shutdown: normal exit
2023-05-19 15:19:32: ====== BEGIN MAYA CLM LICENSE DIAGNOSTICS (level 2) ======
2023-05-19 15:19:32: INFO: MAYA VERSION: Autodesk MAYA 2022.3

Re: Maya 2022 is auto logging out people

mike.krauss8NGNK — Mon, 29 May 2023 20:17:08 GMT

Any other ideas ?

Re: Maya 2022 is auto logging out people

Stephen.Blair — Mon, 29 May 2023 21:21:43 GMT

This is the problem:

2023-05-23 08:57:10: ERROR: Error Information: Maya 2022 : License revoked because the user signed out

Either the user actually signed out (which will allows bring down Maya), or something messed up the login state on that computer.

Re: Maya 2022 is auto logging out people

mike.krauss8NGNK — Mon, 29 May 2023 21:25:44 GMT

So the user actually does not sign out. They are actively using Maya and then it forces them to sign out, they don't have any other options. It seemed to start happening for us on May 19, 2023 and seems to be very random on when it happens.

Re: Maya 2022 is auto logging out people

mike.krauss8NGNK — Wed, 12 Jul 2023 18:10:43 GMT

Any other ideas on what to look for ?