topic Re: Maya 2018 fatal error, attempting to save in error in Maya Forum

Maya 2018 fatal error, attempting to save in error

Anonymous — Sun, 01 Apr 2018 19:39:49 GMT

Hey there!

Im using Maya 2018 student version and whenever i try to load anything, blank scenes, full scenes and new scenes the program will simply not load and instead display a fatal error message in the output box. i have tried numerous methods to solve this including performing a clean uninstall/reinstall, altering the system environment, adding it to my nvidia control panel, deleting prefs folder and finally attempting to install new drivers. None of them worked and now im at a loss, any help would be appreciated. the attached image is a screencap of the error.

Here's what's in the output window:

Max texture size : 16384 * 16384.
Max tex coords : 32
Shader versions supported (Vertex: 5, Geometry: 5, Pixel 5).
Shader compiler profile : (Best card profile)
Active stereo support available : 0
GPU Memory Limit : 6144 MB.
CPU Memory Limit: 15531.1 MB.
}
OpenCL evaluator is attempting to initialize OpenCL.
Stack trace:
igdrclneo64.dll!clGetKernelSubGroupInfoKHR
igdrclneo64.dll!clGetKernelSubGroupInfoKHR
igdrclneo64.dll!clGetPlatformIDs
igdrclneo64.dll!clEnqueueTask
IntelOpenCL64.dll!clEnqueueWriteBufferRect
IntelOpenCL64.dll!clEnqueueWriteBufferRect
OpenCL.dll!clGetHostTimer
ntdll.dll!RtlRunOnceExecuteOnce
KERNELBASE.dll!InitOnceExecuteOnce
OpenCL.dll!clGetExtensionFunctionAddress
clew.dll!clew_cl_d3d11Init
clew.dll!clewInit
OpenCLUtilities.dll!TopenCLInfo::TopenCLInfo
OpenCLUtilities.dll!TopenCLInfo::initialize
OGSMayaBridge.dll!OGSMayaBridge::CreateOGSRenderer
OGSMayaBridge.dll!OGSMayaBaseRenderer::initialize
OGSMayaBridge.dll!OGSGeometryEvaluationOverride::~OGSGeometryEvaluationOverride
OGSMayaBridge.dll!OGSMayaBridge::Create3DViewportRenderer
maya.exe!TiteratorWrapperBidir<TscenePartitions::ConstIteratorDescriptor,TiteratorWrapper<TscenePartitions::ConstIteratorDescriptor> >::operator=
ExtensionLayer.dll!Tapplication::start
maya.exe!TiteratorWrapperBidir<TscenePartitions::ConstIteratorDescriptor,TiteratorWrapper<TscenePartitions::ConstIteratorDescriptor> >::operator=
maya.exe!TiteratorWrapperBidir<TscenePartitions::ConstIteratorDescriptor,TiteratorWrapper<TscenePartitions::ConstIteratorDescriptor> >::operator=
KERNEL32.DLL!BaseThreadInitThunk
ntdll.dll!RtlUserThreadStart

My Setup:

Cpu: Intel Core i7 7700K@4.2Ghz

GPU: Nvidia Gtx 1060 6GB with the latest (391.35) driver

RAM: 16GB DDR4 (@2400Mhz)

I would really appreciate If someone could help me. This issue is driving me crazyy

Re: Maya 2018 fatal error, attempting to save in error

mspeer — Sun, 01 Apr 2018 21:03:17 GMT

Hi!

Read this:

https://forums.autodesk.com/t5/maya-forum/fatal-error-on-startup-maya-2018-student-version/td-p/7866389

Re: Maya 2018 fatal error, attempting to save in error

Anonymous — Sun, 01 Apr 2018 21:14:09 GMT

Hey there, thanks for helping!

I did what I saw there at sulotion, but still nothing... the output window still shows this:

OpenCL evaluator is attempting to initialize OpenCL.
Stack trace:
  igdrclneo64.dll!clGetKernelSubGroupInfoKHR
  igdrclneo64.dll!clGetKernelSubGroupInfoKHR
  igdrclneo64.dll!clGetPlatformIDs
  igdrclneo64.dll!clEnqueueTask
  IntelOpenCL64.dll!clEnqueueWriteBufferRect
  IntelOpenCL64.dll!clEnqueueWriteBufferRect
  OpenCL.dll!clGetHostTimer
  ntdll.dll!RtlRunOnceExecuteOnce
  KERNELBASE.dll!InitOnceExecuteOnce
  OpenCL.dll!clGetExtensionFunctionAddress
  clew.dll!clew_cl_d3d11Init
  clew.dll!clewInit
  OpenCLUtilities.dll!TopenCLInfo::TopenCLInfo
  OpenCLUtilities.dll!TopenCLInfo::initialize
  OGSMayaBridge.dll!OGSMayaBridge::CreateOGSRenderer
  OGSMayaBridge.dll!OGSMayaBaseRenderer::initialize
  OGSMayaBridge.dll!OGSGeometryEvaluationOverride::~OGSGeometryEvaluationOverride
  OGSMayaBridge.dll!OGSMayaBridge::Create3DViewportRenderer
  maya.exe!TiteratorWrapperBidir<TscenePartitions::ConstIteratorDescriptor,TiteratorWrapper<TscenePartitions::ConstIteratorDescriptor> >::operator=
  ExtensionLayer.dll!Tapplication::start
  maya.exe!TiteratorWrapperBidir<TscenePartitions::ConstIteratorDescriptor,TiteratorWrapper<TscenePartitions::ConstIteratorDescriptor> >::operator=
  maya.exe!TiteratorWrapperBidir<TscenePartitions::ConstIteratorDescriptor,TiteratorWrapper<TscenePartitions::ConstIteratorDescriptor> >::operator=
  KERNEL32.DLL!BaseThreadInitThunk
  ntdll.dll!RtlUserThreadStart

- I added "MAYA_DISABLE_OPNECL=1" to the Maya Env. file but it seems it did nothing.

Re: Maya 2018 fatal error, attempting to save in error

Anonymous — Sun, 01 Apr 2018 21:20:20 GMT

Soo the solutions seemed to be this for me:

As the output error mentioned there was some file called igdrclneo64.dll (It can be found in C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e )

This Dll file seemed to confuse Maya if there is a GPU or not.

So if there's someone who has this same issue, try to delete igdrclneo64.dll first!!

Re: Maya 2018 fatal error, attempting to save in error

mspeer — Sun, 01 Apr 2018 21:27:10 GMT

Hi!

1. the command is

MAYA_DISABLE_OPENCL=1

and not "MAYA_DISABLE_OPNECL=1"

2. Never delete system files, just re-name or move them to an other folder so it can be easily restored.

Re: Maya 2018 fatal error, attempting to save in error

soganatsu — Fri, 26 Oct 2018 05:04:01 GMT

Thank you so much for the advice on just moving/deleting the C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll file.
I went through all sorts of deleting \My Documents\maya\ folder, re-installing Maya 2018.4 & graphics drivers, rebooting, etc.., and this simple solution is the only thing that worked.

My issue was Maya failing to even start, it would show a message box error with,

Failed to write to C:\Users\[username]\AppData\Local\Temp\[username].YYYYMMDD.ma

For Anyone else that's searching for the solution, here's my tech specs as reference.

Version: Autodesk Maya 2018.4 (Paid Subscription License(Non-Student License))

NVIDIA System Information report created on: 10/25/2018 23:54:48

[Display]
Operating System:	Windows 10 Pro, 64-bit
DirectX version:	12.0 
GPU processor:		GeForce GTX 1080
Driver version:		416.34
Driver Type:		Standard
Direct3D API version:	12
Direct3D feature level:	12_1
CUDA Cores:		2560 
Core clock:		1708 MHz 
Memory data rate:	10010 MHz
Memory interface:	256-bit 
Memory bandwidth:	320.32 GB/s
Total available graphics memory:	24544 MB
Dedicated video memory:	8192 MB GDDR5X
System video memory:	0 MB
Shared system memory:	16352 MB
Video BIOS version:	86.04.17.00.D3
Bus:			PCI Express x16 Gen3

[Components]

nvui.dll		8.17.14.1634		NVIDIA User Experience Driver Component
nvxdplcy.dll		8.17.14.1634		NVIDIA User Experience Driver Component
nvxdbat.dll		8.17.14.1634		NVIDIA User Experience Driver Component
nvxdapix.dll		8.17.14.1634		NVIDIA User Experience Driver Component
NVCPL.DLL		8.17.14.1634		NVIDIA User Experience Driver Component
nvCplUIR.dll		8.1.940.0		NVIDIA Control Panel
nvCplUI.exe		8.1.940.0		NVIDIA Control Panel
nvWSSR.dll		25.21.14.1634		NVIDIA Workstation Server
nvWSS.dll		25.21.14.1634		NVIDIA Workstation Server
nvViTvSR.dll		25.21.14.1634		NVIDIA Video Server
nvViTvS.dll		25.21.14.1634		NVIDIA Video Server
nvLicensingS.dll		6.14.14.1634		NVIDIA Licensing Server
NVSTVIEW.EXE		7.17.14.1634		NVIDIA 3D Vision Photo Viewer
NVSTTEST.EXE		7.17.14.1634		NVIDIA 3D Vision Test Application
NVSTRES.DLL		7.17.14.1634		NVIDIA 3D Vision Module
nvDispSR.dll		25.21.14.1634		NVIDIA Display Server
NVMCTRAY.DLL		25.21.14.1634		NVIDIA Media Center Library
nvDispS.dll		25.21.14.1634		NVIDIA Display Server
PhysX		09.18.0907		NVIDIA PhysX
NVCUDA.DLL		25.21.14.1634		NVIDIA CUDA 10.0.132 driver
nvGameSR.dll		25.21.14.1634		NVIDIA 3D Settings Server
nvGameS.dll		25.21.14.1634		NVIDIA 3D Settings Server

Re: Maya 2018 fatal error, attempting to save in error

Anonymous — Tue, 25 Feb 2020 19:19:32 GMT

God Dammit I was on edge of throwing my monitor out of window and you saved me.

Not all heroes wear capes.

Re: Maya 2018 fatal error, attempting to save in error

rec327 — Sun, 21 Jun 2020 10:26:59 GMT

This completely saved me!

Re: Maya 2018 fatal error, attempting to save in error

Anonymous — Mon, 31 Aug 2020 18:00:07 GMT

Still getting this beast on maya 2020...I was freaking out! Thanks.

Re: Maya 2018 fatal error, attempting to save in error

ldscowgorl411 — Wed, 24 Feb 2021 07:28:41 GMT

I don't understand your fix could you help me? what do I do with the info you gave? do I add it to Maya_EnvironmentMap.cgh file? and if so where in it do a put it? thanks