topic Re: Fatal error attempting to save in C:/Users/... in Maya 2018 in Maya Forum

Fatal error attempting to save in C:/Users/... in Maya 2018

herdo96 — Wed, 05 Sep 2018 02:40:22 GMT

Hi, I don't know what's happening but today I tried to open Maya and this error appeared when I try opening from the desktop shortcut or trying to open a scene from a folder.

My laptop specs are:

Intel i7-8750H

Nvidia GTX 1050Ti

8GB RAM

The driver version of the GPU is the 398.36,

I tried

- Uninstalling and installing the latest driver that is the 399.07

- Removing completle Maya and reinstalling

- Running Maya as administrator

- A solution from this link

I read in this pdf that the driver version tested for the GTX 1050M is 388.08 but I don't know how well my games will run because the driver is prior to some of the current launched games that I have

I don't know what happened because it was working perfectly till yesterday

Thanks in advance

Re: Fatal error attempting to save in C:/Users/... in Maya 2018

sean.heasley — Wed, 05 Sep 2018 13:59:01 GMT

Hi @herdo96

Have there been any security updates or Windows updates to your machine recently?

Also, driver wise you would want to try using version 398.82. You can find a download for that driver here!

Please try that GPU driver and let me know if anything changes!

Re: Fatal error attempting to save in C:/Users/... in Maya 2018

herdo96 — Wed, 05 Sep 2018 16:24:24 GMT

I tried updating the driver to the version 398.82 that you told me but the error keeps showing.

The last windows update was "2018-08 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4346783)" and it was updated on September 2

Here is a screenshot of the output window maybe it could be usefull

Re: Fatal error attempting to save in C:/Users/... in Maya 2018

sean.heasley — Wed, 05 Sep 2018 17:08:05 GMT

Hi @herdo96

It's possible the windows update could have messed with some Maya files.

You said you uninstall/reinstalled but did you perform a clean uninstall/reinstall of Maya?

If not please try that and see if anything changes.

Finally, there was a solution in this similar thread that may help.

You could try making a copy of igdrclneo64.dll and move it to your desktop then delete the original and/or just move the file to the desktop then try to launch Maya.

Let me know if anything changes!

If one or more of these posts helped answer your question, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Kudos are greatly appreciated. Everyone likes a thumbs up!

Re: Fatal error attempting to save in C:/Users/... in Maya 2018

herdo96 — Wed, 05 Sep 2018 20:57:24 GMT

Thanks @sean.heasley!!

That helped me I thought that I was going to have to restar windows!

Re: Fatal error attempting to save in C:/Users/... in Maya 2018

Anonymous — Mon, 04 Mar 2019 14:29:29 GMT

I can't find this file igdrclneo64.dll

Re: Fatal error attempting to save in C:/Users/... in Maya 2018

sean.heasley — Mon, 04 Mar 2019 15:57:30 GMT

Hi @Anonymous

The file path is generally something like this:

C:\Windows\System32\DriverStore\FileRepository\igdlh64

If you aren't seeing it then you may not have that dll file and that may not be the cause of the issue on your end.

Re: Fatal error attempting to save in C:/Users/... in Maya 2018

Anonymous — Mon, 04 Mar 2019 15:59:36 GMT

I don't have this file , and it's still crashing

Re: Fatal error attempting to save in C:/Users/... in Maya 2018

sean.heasley — Mon, 04 Mar 2019 16:05:12 GMT

Hi @Anonymous

Can you post a screenshot of your Output window when Maya crashes?

Also, do you see an error report when it crashes? If so please submit it and let me know what the CER report number is.

Re: Fatal error attempting to save in C:/Users/... in Maya 2018

Anonymous — Tue, 26 May 2020 09:09:27 GMT

Hi I've got the same problem but ain't got that file either. (Maya 2020)

Re: Fatal error attempting to save in C:/Users/... in Maya 2018

lobo_alcalino — Tue, 26 May 2020 17:44:21 GMT

Have u set the project before?

Re: Fatal error attempting to save in C:/Users/... in Maya 2018

Anonymous — Wed, 27 May 2020 14:08:05 GMT

I can't do that becouse the software doesn't open.

Re: Fatal error attempting to save in C:/Users/... in Maya 2018

claregursharan — Mon, 04 Jan 2021 02:12:47 GMT

I am having the same problem but for me everytime I try to make a 3D text it gives me this error message. Thanks in advance.

Re: Fatal error attempting to save in C:/Users/... in Maya 2018

Anonymous — Wed, 09 Jun 2021 15:12:15 GMT

Hi I've the same problem but with this i've resolved my problem

https://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/Corrupted-file-causes-crash-on-startup-of-Maya-2022-0.html

Close all running instances of Maya.
Locate the filerules.txt file in your preferences. C:\Users\<username>\Documents\maya\2022\prefs\13470907600626234644_filerules.txt
Note: Numeric string prefix in the filename will vary.
Load the file into a text editor to confirm if it is indeed corrupted.
If so, delete the file.
Launch Maya 2022.0.