topic Maya 2018 Crash @ Startup With "Fatal Error. Attempting to save in..." in Maya Forum

Maya 2018 Crash @ Startup With "Fatal Error. Attempting to save in..."

imjollyroger814 — Wed, 19 Dec 2018 15:32:08 GMT

Getting this lovely error every time I go to boot into Maya 2018 after installing for the first time (previously had MayaLT installed):

"Fatal Error. Attempting to save in..." followed by a directory and file path.

I've seen the responses to other posts, but no dice so far. I've tried all of the following so far without any luck:

Delete / Reinstall Maya 2018 (normal)
Rollback drivers for my 1080 TI to 398.82 firmware
Delete everything from %TEMP%
Run as Administrator
Went full nuclear:
- Deleted ALL Autodesk software, addons, plugins and license tools from "Add / Remove Programs"
- Deleted all Documents folders, public folders, temp folders, program files / data folders, etc
- Deleted all Autodesk items from the registry
- Deleted all %TEMP%
- Restart
- Shut all other software down
- Reinstall
- More sadness

At this point I'm at a complete loss.

Re: Maya 2018 Crash @ Startup With "Fatal Error. Attempting to save in...&q

sean.heasley — Wed, 19 Dec 2018 17:12:01 GMT

Hi @imjollyroger814 and welcome to the community!

Try opening your Maya.env file in Notepad in your 2018 folder and add this line:

MAYA_IGNORE_OPENCL_VERSION=1

Please let me know if anything changes!

If one or more of these posts helped answer your question, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Kudos are greatly appreciated. Everyone likes a thumbs up!

Re: Maya 2018 Crash @ Startup With "Fatal Error. Attempting to save in...&a

imjollyroger814 — Wed, 19 Dec 2018 18:53:20 GMT

Hi Sean,

Thanks for the welcome. Unfortunately that did not work either.

Re: Maya 2018 Crash @ Startup With "Fatal Error. Attempting to save in...&a

sean.heasley — Wed, 19 Dec 2018 19:44:04 GMT

Hi @imjollyroger814

Hmm ok.

When you get the fatal error, does Maya generate a report for you to fill out and submit to Autodesk? If so please fill it out and let me know what the CER report number is!

Also, do you still have LT installed? If so, you may need to uninstall that and then try and launch 2018.

Re: Maya 2018 Crash @ Startup With "Fatal Error. Attempting to save in...&a

sean.heasley — Thu, 20 Dec 2018 22:33:39 GMT

Hi @imjollyroger814

Just wanted to check in to see how things were going. Are you still having this issue?

If your issue is resolved, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Re: Maya 2018 Crash @ Startup With "Fatal Error. Attempting to save in...&a

imjollyroger814 — Thu, 20 Dec 2018 22:37:03 GMT

Hi Sean,

Not sure why my prior response yesterday didn't send. I generated a new error report and submitted it. CER_186541848

Thank you so much. Please let me know if I should try anything else while that is investigated.

Re: Maya 2018 Crash @ Startup With "Fatal Error. Attempting to save in...&a

sean.heasley — Fri, 21 Dec 2018 16:14:46 GMT

Hi @imjollyroger814

Thanks for attaching the CER report number! Your issue is a known one and is being worked on for a future update/release of Maya.

The workaround in the meantime is to add this line to your Maya.env file:

MAYA_DISABLE_OPENCL=1

Please try that and let me know how it goes!

If one or more of these posts helped answer your question, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Kudos are greatly appreciated. Everyone likes a thumbs up!

Re: Maya 2018 Crash @ Startup With "Fatal Error. Attempting to save in...&a

imjollyroger814 — Fri, 21 Dec 2018 22:03:11 GMT

Thank you, this worked great.

Re: Maya 2018 Crash @ Startup With "Fatal Error. Attempting to save in...&a

joseabel.hm — Mon, 07 Feb 2022 01:30:41 GMT

Funcionó!!!!