topic Re: Error loading plugin in Maya Forum

Error loading plugin

Anonymous — Fri, 11 Jan 2019 13:29:16 GMT

Hello.

Im having a problem with Maya since Windows latest update. Whenever I try to load Plugin (bullet plugin specifically) there's this error message saying "Fatal error attempting to save file in (foldername)." I already install and uninstall it and did everything I can find online but nothing is working.

Can somebody help?

Re: Error loading plugin

sean.heasley — Fri, 11 Jan 2019 17:13:02 GMT

Hi @Anonymous and welcome to the community!

When you get the fatal error does it generate an error report to fill it out and submit to Autodesk? If so, please fill it out and let me know what the CER report number is.

If the issue still persists, the Windows update may have damaged the plugin files and/or Maya files. When you uninstall/reinstalled did you perform a clean uninstall/reinstall of Maya?

If not then you may want to try that. Please let me know if anything changes!

Re: Error loading plugin

Anonymous — Fri, 11 Jan 2019 17:27:25 GMT

Hello thank you for replying.

here is the CER number:

CER_187687712

I will try the clean uninstall reinstall and come back.

Re: Error loading plugin

Anonymous — Fri, 11 Jan 2019 19:15:49 GMT

Hello again.

I tried the clean install and it still show the same error. But this time the error report doesn't come out so I can't check the CER number.

Re: Error loading plugin

sean.heasley — Fri, 11 Jan 2019 20:50:44 GMT

Hi @Anonymous

Thanks for posting the CER report number!

This seems to be related to an issue with opencl. Try going to Documents->maya->2018->Maya.env and open that file in Notepad. Once the file is open add this line then save it, close it and launch Maya.

MAYA_IGNORE_OPENCL_VERSION=1

Please let me know if this works!

Re: Error loading plugin

Anonymous — Sat, 12 Jan 2019 01:58:26 GMT

Hello again.

Im sorry but it still doesn't work.

At first I already have "MAYA_DISABLE_OPENCL=1" in the MAYA.env file so I replaced it with "MAYA_IGNORE_OPENCL_VERSION=1" but then it gave the error report when I launched it and crashes. I put the disable opencl back along with the ignore opencl and it is able to launch but it still won't let me load bullet.mll plugin.

Is there anything else I can do to fix this?

Re: Error loading plugin

mspeer — Sat, 12 Jan 2019 14:03:21 GMT

Hi!

Please add your system specs.

Re: Error loading plugin

Anonymous — Sat, 12 Jan 2019 16:59:49 GMT

Hello

I'm using a Lenovo Ideapad 300=15ISK

peocessor Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz

RAM 8.00 GB

Windows specification

Edition Windows 10 Home Single Language

Version 1803

is there anything else I should include?

Re: Error loading plugin

mspeer — Sun, 13 Jan 2019 01:18:00 GMT

Hi!

This system is not suitable for Maya.

Only 8GB RAM and no dedicated GPU.

The main problem is the embedded GPU (Intel HD 520), i think you have to accept some limitations with this system.

You still can try different Render Engine settings in Preferences.