topic Maya 2024 Crashes on EVERY Render in Maya Forum

Maya 2024 Crashes on EVERY Render

angeldak0ta91 — Mon, 08 Jan 2024 19:37:11 GMT

Hi, Maya is crashing every time I do an Arnold Render. From a small scene to just a cube, the same thing happens. It just crashes to desktop. I dont know what to do. I found some logs in Event Viewer which are below, for the last 3 most recent crashes. Is there anything else I can provide? Can anyone help? Im on a student license so I cant raise a support request 😕

Win11. This was happening last week, I have since completely formatted my drive and reinstalled Windows, but it persists! It also persists over to Maya 2023. It happens on CPU or GPU renders.

GPU: 4090RTX

Faulting application name: maya.exe, version: 24.2.0.1186, time stamp: 0x653044a8
Faulting module name: VCRUNTIME140.dll, version: 14.38.33130.0, time stamp: 0x97a23cdb
Exception code: 0xc0000005
Fault offset: 0x00000000000117ae
Faulting process id: 0x0x8AB4
Faulting application start time: 0x0x1DA426336C25778
Faulting application path: C:\Program Files\Autodesk\Maya2024\bin\maya.exe
Faulting module path: C:\Windows\SYSTEM32\VCRUNTIME140.dll
Report Id: 67d0954e-5181-4f79-ac82-a97d54c84aba

----------------------------------------------

Faulting application name: maya.exe, version: 24.2.0.1186, time stamp: 0x653044a8
Faulting module name: ntdll.dll, version: 10.0.22621.2506, time stamp: 0xbced4b82
Exception code: 0xc0000028
Fault offset: 0x000000000010f7bd
Faulting process id: 0x0x9638
Faulting application start time: 0x0x1DA4263D6083FA3
Faulting application path: C:\Program Files\Autodesk\Maya2024\bin\maya.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 8719fce9-da4c-493f-a5e8-e924f2c2a172

----------------------------------------------

Faulting application name: maya.exe, version: 24.2.0.1186, time stamp: 0x653044a8
Faulting module name: Qt5Core.dll, version: 5.15.2.0, time stamp: 0x651b5f6c
Exception code: 0xc0000005
Fault offset: 0x00000000001d6a3b
Faulting process id: 0x0x9568
Faulting application start time: 0x0x1DA42680503ADCE
Faulting application path: C:\Program Files\Autodesk\Maya2024\bin\maya.exe
Faulting module path: C:\Program Files\Autodesk\Maya2024\bin\Qt5Core.dll
Report Id: acc9602e-8998-41c6-998e-ffc992a030da

Re: Maya 2024 Crashes on EVERY Render

Christoph_Schaedl — Thu, 11 Jan 2024 07:01:12 GMT

What does the Arnold log say?

Re: Maya 2024 Crashes on EVERY Render

angeldak0ta91 — Thu, 11 Jan 2024 07:16:28 GMT

hi, how do I get the arnold log? I checked documents/maya but theres no render log there.

Re: Maya 2024 Crashes on EVERY Render

Christoph_Schaedl — Thu, 11 Jan 2024 10:55:11 GMT

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-get-an-Arnold-Log.html

Re: Maya 2024 Crashes on EVERY Render

angeldak0ta91 — Sun, 14 Jan 2024 13:05:00 GMT

Ok thank you ill try it ASAP!

Re: Maya 2024 Crashes on EVERY Render

angeldak0ta91 — Wed, 17 Jan 2024 04:50:32 GMT

Hi, this is all that is shown in the log:

00:40:39 3332MB | log started Wed Jan 17 08:40:52 2024
00:40:39 3332MB | Arnold 7.2.5.0 [40f0d673] windows x86_64 clang-15.0.7 oiio-2.4.1 osl-1.13.0 vdb-7.1.1 adlsdk-7.4.2.47 clmhub-3.1.1.43 rlm-14.2.5 optix-8.0.0 2023/12/08 19:54:03
00:40:39 3332MB | host application: MtoA 5.3.5 1f92e996 (fix-5.3.5) Maya 2024
00:40:39 3332MB | running on DESKTOP-ALRD38H, pid=44576
00:40:39 3332MB | 1 x 13th Gen Intel(R) Core(TM) i9-13900K (32 cores, 32 logical) with 65243MB
00:40:39 3332MB | NVIDIA driver version 546.33
00:40:39 3332MB | GPU 0: NVIDIA GeForce RTX 4090 @ 2535MHz (compute 8.9) with 24563MB (18190MB available) (NVLink:0)
00:40:39 3332MB | Windows 10 (version 10.0, build 22631)
00:40:39 3332MB | soft limit for open files is set at 2048
00:40:39 3332MB |

I activated the log, then ran the render. It CTD as always and this was all that is in the log file.

EDIT: I ran it again and I got more info in the log, ill attach.

Re: Maya 2024 Crashes on EVERY Render

angeldak0ta91 — Wed, 17 Jan 2024 04:49:17 GMT

I got a Maya crash report too which says this:

Date/Time: 2024-01-17 08:46:41 +04:00
Application: maya.exe
Error: Access violation - code c0000005 (first/second chance not available)
Crashed Module Name: ai.dll
Exception Address: 0x00007ffc5af1c6f1
Exception Code: c0000005
Exception Flags: 0
Exception Parameters: 1, 0

Ive attached the logs from this report too.

Re: Maya 2024 Crashes on EVERY Render

angeldak0ta91 — Mon, 22 Jan 2024 08:27:19 GMT

Can anyone help? Any other way I can get support as a student license holder?

Re: Maya 2024 Crashes on EVERY Render

hagen.deloss — Thu, 25 Jan 2024 18:42:02 GMT

Hi @angeldak0ta91 ,

I have been in similar situations before, and it's not fun! As basic as it sounds, I would reset your preferences, and if that doesn't end up working, try re-installing Arnold with the newest update.

Here is how to reset prefs
You can log into your Autodesk account and navigate to your product tab under your profile to find the newest version of the Arnold plugin.

Tagging @Stephen.Blair and @alec.andersenLP8AU for additional thoughts 😄

Re: Maya 2024 Crashes on EVERY Render

angeldak0ta91 — Fri, 26 Jan 2024 04:01:38 GMT

Thanks! I have reset preferences, reinstalled Arnold, reinstalled Maya, formatted my drive and reinstalled windows...same issue with rendering in Arnold. I have done a memtest thing and my RAM passed all tests. I have used an SSD checker (samsung magician) to test my SSD's, and all are good. I just dont know what to do.

I dont get any Maya support because I have a student license, but that seems so wrong - why would I buy a subscription to an app which crashes when I render? I cant decipher the crash logs and I have no idea whats breaking and theres really no support!

But I do appreciate your reply.

Re: Maya 2024 Crashes on EVERY Render

Christoph_Schaedl — Fri, 26 Jan 2024 07:15:03 GMT

I fear that wont help with your Arnold troubles but does Renderman work?

There is a free Renderman version for Maya 2023 at least. Or the Vray Demo?

Just to test if there is something going on with your hardware.

Re: Maya 2024 Crashes on EVERY Render

angeldak0ta91 — Mon, 29 Jan 2024 02:35:11 GMT

I will check renderman.

Re: Maya 2024 Crashes on EVERY Render

angeldak0ta91 — Mon, 29 Jan 2024 08:42:27 GMT

I installed V-Ray demo and I can render perfectly with that (as a maya 2024 plugin). So this kinda points to a Maya/Arnold Issue? I reallly need this fixed! 😕

Re: Maya 2024 Crashes on EVERY Render

Stephen.Blair — Tue, 30 Jan 2024 22:44:08 GMT

Based on the Arnold log, you're crashing when you render in the Arnold RenderView, right?

Can you try doing a batch render? Does that crash? (the Arnold log will go into the MayaRenderLog.txt)
If you open the Arnold License Manager and click File > Diagnostics, does that crash? (the diagnostics do a test render with the kick utility)

We can't really tell much from any of the various logs, it's all generic errors.

Re: Maya 2024 Crashes on EVERY Render

angeldak0ta91 — Fri, 02 Feb 2024 05:48:15 GMT

Hi! Rendering using batch render seems to work fine, at least it did not crash after 3 renders. This is great. But what does this mean? Whats the difference between rendering via batch render or via renderview?

When I run diagnostics in Arnold License Manager, it does not crash (though it does say no license found).

Thanks for your help!

Re: Maya 2024 Crashes on EVERY Render

angeldak0ta91 — Sat, 10 Feb 2024 07:20:40 GMT

Hi please can someone help me!? I contacted support and they just keep telling me to try the forums. Is this seriously how Autodesk support works? This is a month old.

@Stephen.Blair

Re: Maya 2024 Crashes on EVERY Render

angeldak0ta91 — Fri, 16 Feb 2024 07:42:12 GMT

This is still an issue 😞

Latest Crash Error:

Date/Time: 2024-02-16 11:41:21 +04:00
Application: maya.exe
Error: Access violation - code c0000005 (first/second chance not available)
Crashed Module Name: ai.dll
Exception Address: 0x00007fffd436cebb
Exception Code: c0000005
Exception Flags: 0
Exception Parameters: 0, 0

Re: Maya 2024 Crashes on EVERY Render

aitz_azkue — Fri, 16 Feb 2024 11:23:22 GMT

I have the exact same problem! Using Vray 6. Crashes on Maya 2023 and Maya 2024 with ANY render. Specs: Intel i9 14900, RTX 4070 Ti.

Re: Maya 2024 Crashes on EVERY Render

angeldak0ta91 — Fri, 16 Feb 2024 12:48:17 GMT

The worst thing is nobody is helping! I tried contacting support and they told me to try the forums. This forum post is over a month old with barely any input from the promised experts who should be here.

Re: Maya 2024 Crashes on EVERY Render

Stephen.Blair — Fri, 16 Feb 2024 17:29:20 GMT

There's nothing to go on. Just a generic error. And no Crash Error Report? (CER) ?

If it crashes even with an empty scene, and only in the Arnold Render View, then that suggests something like OpenGL, maybe.

A batch render has no UI, that's why I asked you to try it.

The Arnold License Manager diagnostics also do a test render, using the kick command line tool. And that didn't crash either.