topic Re: Maya crashes when the cursor is dragged over tools in Maya Forum

Maya crashes when the cursor is dragged over tools

Anonymous — Sun, 12 Apr 2020 10:33:09 GMT

Maya crashes when the cursor is dragged over tools and then a the daiilog box starts to appear about the details about the tool and then suddenly maya closes.

Re: Maya crashes when the cursor is dragged over tools

patrick.schock — Tue, 14 Apr 2020 09:15:04 GMT

Hello @Anonymous,

can you please try to disable the Display Toolclip function in Maya at Windows > Settings/Preferences > Preferences > Help:

To find the cause of the issues, some more details would be helpful:

Which version of Maya are you using?
Which graphic card are you using? Could you update the drivers?

Looking forward to your reply if disabling the Display Toolclips could help to solve the crashing behavior.

Best regards,

Patrick

Re: Maya crashes when the cursor is dragged over tools

jmosley — Wed, 12 Aug 2020 00:12:40 GMT

whoa - thank you - disabling popup help fixed it for me! I am on

MacBookPro - Maya 2020

I don't think I can update drivers (correct?)

High Sierra 10.13.6 (17G14019)

2.9 GHz Intel Core i9

32 GB 2400 MHz DDR4

Radeon Pro 560X 4096 MB

Intel UHD Graphics 630 1536 MB

Details on the Graphics card:

Intel UHD Graphics 630:

Chipset Model: Intel UHD Graphics 630

Type: GPU

Bus: Built-In

VRAM (Dynamic, Max): 1536 MB

Vendor: Intel

Device ID: 0x3e9b

Revision ID: 0x0000

Automatic Graphics Switching: Supported

gMux Version: 5.0.0

Metal: Supported, feature set macOS GPUFamily1 v3

Radeon Pro 560X:

Chipset Model: Radeon Pro 560X

Type: GPU

Bus: PCIe

PCIe Lane Width: x8

VRAM (Dynamic, Max): 4096 MB

Vendor: AMD (0x1002)

Device ID: 0x67ef

Revision ID: 0x00c2

ROM Revision: 113-C980AL-075

VBIOS Version: 113-C97501U-005

EFI Driver Version: 01.A1.075

Automatic Graphics Switching: Supported

gMux Version: 5.0.0

Metal: Supported, feature set macOS GPUFamily1 v3

Displays:

Color LCD:

Display Type: Built-In Retina LCD

Resolution: 2880 x 1800 Retina

Framebuffer Depth: 24-Bit Color (ARGB8888)

Main Display: Yes

Mirror: Off

Online: Yes

Rotation: Supported

Automatically Adjust Brightness: No