topic Problem with opening old maya scenes in Maya Forum

Problem with opening old maya scenes

Anonymous — Mon, 03 Aug 2020 10:10:52 GMT

Hello,

Since I installed Maya 2020 I got a problem with my already created scenes. It is displayed incorrectly.

Stretched, offset polygons, the model is deformed. I wrote to the support service, they advised me to go through some steps and sent a link: https://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/Constant-crashing-with-Maya-2017.html.

It did not help. On another PC, models open without problems.

Best regards

Re: Problem with opening old maya scenes

patrick.schock — Tue, 04 Aug 2020 08:42:18 GMT

Hello @Anonymous,

can you please check, what Maya versions are running on both computers? Is there a difference? You can check the exact version in Maya at Help > About Maya.

Are there any other differences between both computers?

Best regards,

Patrick

Re: Problem with opening old maya scenes

Anonymous — Tue, 04 Aug 2020 12:17:40 GMT

Hello Patrick!

Yes, it is the same version of Maya 2020.2

Computer 1. God working Maya computer parameters:

Windows 10 x64

Intel(R) Core(TM) i7-6700HQ CPU 2.6 Ghz

16 GB RAM

NVIDIA GeForce GTX 1070 8GB

DirectX12

Computer 2. Bad working computer parameters:

Windows 10 x64 (before Windows 7)

Intel(R) Core(TM) i7-4790 CPU 3.6 Ghz

32 GB RAM

Intel(R) HD Graphics 4600 2 GB

DirectX12

Before on both computers was Maya 2019, I updated computer 2 to windows 10 and installed Maya 2020 on both computers.

Best regards.

Re: Problem with opening old maya scenes

patrick.schock — Tue, 04 Aug 2020 12:49:45 GMT

Hi @Anonymous,

have you updated the driver for the Intel HD 4600? You can find driver downloads here: Downloads for Intel® HD Graphics 4600.

Best regards,

Patrick

Re: Problem with opening old maya scenes

Anonymous — Mon, 10 Aug 2020 15:42:33 GMT

Hi @patrick.schock,

Yes, I have updated all drivers and for the Geforce GT 730 (not so good video card, but it worked before), but the problem still remains.

Best Regards.