topic Re: How much longer will the bug report site be down? in Maya Forum

How much longer will the bug report site be down?

mcw0 — Thu, 17 Sep 2020 18:47:02 GMT

It's been at least a week and it's still down. Any update on when it might be back?

Re: How much longer will the bug report site be down?

Christoph_Schaedl — Fri, 18 Sep 2020 18:40:29 GMT

If i use the menue in maya it does work fine.

Help --> Speak Back --> Report a Problem...

Re: How much longer will the bug report site be down?

mcw0 — Fri, 18 Sep 2020 18:57:00 GMT

That was the only link I was aware of. And it produces the following results. Maybe it's a bug I can use your suggestion to report on. 🙂

Thank you for informing me of another way to report bugs.

Re: How much longer will the bug report site be down?

mcw0 — Fri, 18 Sep 2020 18:59:52 GMT

OOPS! Accepted too soon. I don't see "Speak back ---> Report a problem" on the list

Re: How much longer will the bug report site be down?

mcw0 — Fri, 18 Sep 2020 19:01:49 GMT

OH WAIT..."inside of Maya". Not here in the forums. Ok, as I've mentioned in another thread, I never even noticed the "Help" menu in Maya. Never needed it. But the link here on the forums should work in any case. Someone needs to fix it.

Re: How much longer will the bug report site be down?

mspeer — Fri, 18 Sep 2020 21:06:26 GMT

Hi!

@mcw0 and @Christoph_Schaedl

The link is the same even when started from within Maya.

As it worked for @Christoph_Schaedl I checked this in more detail and there seem to be a security issue.

For example, Firefox blocks some content of the bug-report site

Firefox has blocked parts of this page that are not secure.

If I disable this temporarily for this site, then the full page shows up.

So maybe nothing changed at the bug report site, but at some browsers only.

Re: How much longer will the bug report site be down?

mcw0 — Sat, 19 Sep 2020 03:53:55 GMT

Great to know! Thank you

Re: How much longer will the bug report site be down?

mcw0 — Sat, 19 Sep 2020 04:03:20 GMT

FYI...I was using Microsoft Edge

Re: How much longer will the bug report site be down?

Parmenides — Sun, 20 Sep 2020 22:46:35 GMT

So what is the solution to reporting bugs? There is no link on that page to report the bugs. If the bug page is broken, who do you report it to?

Re: How much longer will the bug report site be down?

mspeer — Mon, 21 Sep 2020 10:16:29 GMT

Hi!

The bug page is not really broken, there is some content that is blocked by the browser (which can be disabled to get the full page)
As I recently upgraded my browser I can't really tell if the bug report site has changed at all or if only my browser update causes this for me.

Re: How much longer will the bug report site be down?

Parmenides — Mon, 21 Sep 2020 20:19:20 GMT

Thanks. I have tried Safari, Firefox and Chrome and none show a button or link to submit a bug.

If errant code is blocking part of the page from normal viewing, that sounds like a bug. What are we supposed to unblock? Creating a form isn't that difficult.

Re: How much longer will the bug report site be down?

mspeer — Tue, 22 Sep 2020 01:54:40 GMT

Hi!

This looks like a security issue, maybe because of "mixed content".

Re: How much longer will the bug report site be down?

BenBisares — Wed, 23 Sep 2020 03:38:03 GMT

Looks like the general bug reporting site is down (not just Maya's). We are having the web team looking at it. According to them it should be back up and running soon.

Re: How much longer will the bug report site be down?

ddeike — Thu, 24 Sep 2020 21:05:37 GMT

Hi @BenBisares I've spoken with the site owner for this webform. The Bug reporting link above should be deprecated and links should be updated to https://www.autodesk.com/company/contact-us/product-feedback

Re: How much longer will the bug report site be down?

Anonymous — Sun, 18 Apr 2021 04:32:46 GMT

I've tried to report a bug for the last hour but there is a bug on that link. Everytime it fails to submit with the following error:

Autodesk 2D and 3D Design and Engineering Software
Sorry, we are not able to process your request. Please contact us from this page or try again later.

Error: Missing Captcha.

There is no Captcha at all when I fill the form. Sigh.

I'm attaching the content of thebug I want to submit:

Hello Maya team,

The release notes for Maya 2022 mention that unicode is supported.

If you try the following snippet on the script editor, but when creating widgets that use emoji characters (part of unicode) there is a strange behaviour that results in the text losing the last character.

To repro:

from PySide2 import QtWidgets button = QtWidgets.QPushButton("🔎 Hello") button.show() print(button.text())

Even tough the text passed to QPushButton is the "magnifying glass tilted right" emoji character followed by the text " Hello", when displayed and when querying the text back we lose the last "o" character. The above snippet prints:

🔎 Hell

Is this something that is known or is there a workaround somewhere?

I'm using windows 10

Thanks

Re: How much longer will the bug report site be down?

Anonymous — Sun, 18 Apr 2021 04:35:13 GMT

And even though I was able to properly see the "magnifying glass" character on the snippet when I was writing this reply, now that it's submitted it has disappeared. Please see my attached image "button_hell.PNG" to see the proper content.

Unicode support in python

langlor — Mon, 19 Apr 2021 15:51:49 GMT

Hi chris_gfz

The error does not reproduce in Python3 mode on my side, can you please confirm if you performed these Maya/Pyside unicode tests in Python2 or Python3 mode? While porting to Python3 we made efforts to better support Unicode. We should probably have mentioned it in the documentation but some of the enhancements are Python3 specific. Is this issue having a major impact on your side?

Thanks,

Richard

Re: Unicode support in python

Anonymous — Tue, 20 Apr 2021 13:06:52 GMT

Hi @langlor , thanks for taking a look at this. This is what I'm using:

Maya 2022

Python 3 (the default mode for Maya)

Windows 10

It is not a major issue on my side as I have extended all strings with emoji with an extra space as suffix on my widgets. I have noticed the issue only when the text of the widget includes emoji characters (I seem to lose a character per emoji character)

Can you confirm if you did try the snippet with the magnifying glass unicode emoji character, please? I just tried this again and it's still an issue. This time I'm posting with the unicode name of the wink face:

from PySide2 import QtWidgets button = QtWidgets.QLabel("\N{WINKING FACE} Hello") button.show() print(button.text())

If I run this in the Maya script editor, I see the winking face and the text " Hell", rather than " Hello".

If I include 3 winking faces, I lose the last 3 characters, so I get the text " He":

from PySide2 import QtWidgets button = QtWidgets.QLabel("\N{WINKING FACE} \N{WINKING FACE} \N{WINKING FACE} Hello") button.show() print(button.text())

I'm attaching an image for each of the snippets from the Maya script editor.

If I'm the only one with this issue it might be something on my system.

This snippet:

import PySide2 print(PySide2.__version__) print(PySide2) import sys print(sys.prefix)

outputs:

5.15.2 <module 'PySide2' from 'C:\\Program Files\\Autodesk\\Maya2022\\Python37\\lib\\site-packages\\PySide2\\__init__.py'> C:/Program Files/Autodesk/Maya2022\Python37

Should I report this on a different thread?