topic Re: How to contact Autodesk Technical Support? in Maya Forum

How to contact Autodesk Technical Support?

hagen.deloss — Thu, 30 May 2024 20:55:39 GMT

Hi forums folks 😄

Posting this on behalf of my colleague @sarah.deflaminis from the Autodesk support team.

There are a few modalities that Autodesk offers for getting in touch with Technical Support outside of the Autodesk Forums. Please use our articles linked below to determine which option is best for you and your current Autodesk subscription.

Contact Support – All forms of help from account management, login, installation, licensing, and product support.
Web Support – Our Autodesk Assistant Chat Agent will help through your Autodesk Account
Phone Support – Schedule a Call with a Technical Support Agent

Please note that the most efficient way of reaching our support teams is by creating a Schedule a call request.

Remember that web and phone support are only available for customers with an active subscription to one of our products. Subscription users are welcome to contact Technical Support for How-To assistance, troubleshooting, and even to discuss future projects to get started in the right direction before beginning work. At Autodesk, we pride ourselves in putting our customers first, and we’re here to help!

Thank you,
Autodesk Media & Entertainment Support Team!

Re: How to contact Autodesk Technical Support?

mspeer — Wed, 05 Jun 2024 17:02:23 GMT

Hi @hagen.deloss !

What is the best option to report a bug, now that the feedback page has been removed.

Just an example for Maya 2025.1.

Renaming does no longer work for multiple selected objects by using the UI or MEL.

Only every second object will be renamed.

As the related MEL script has not changed since Maya 2024, there could be a bigger general issue for the execution of loops.

Please use the following MEL script to reproduce the issue (You need to execute 1. first before you execute 2.):

// 1. Create 6 cubes and select them for ($i=0; $i<6; $i++) { polyCube; } select pCube1 pCube2 pCube3 pCube4 pCube5 pCube6 // 2. Rename with "test" renameSelectionList("test")

This can be reproduced within a few seconds, but how to report such issues.

I searched for a long time and even considered applying to the "Autodesk Feedback Community", but was not able to find something related for Maya.

Re: How to contact Autodesk Technical Support?

nelsoncruz — Wed, 05 Jun 2024 19:50:21 GMT

@mspeer I would suggest just calling out any bugs on these forums. As for the rename bug you mentioned, we are aware of it and have it in our backlog to address in a future release.

Re: How to contact Autodesk Technical Support?

mspeer — Wed, 05 Jun 2024 19:59:22 GMT

Hi @nelsoncruz !

OK, then I will report future bugs here in the forums.

Thanks for the feedback.

Re: How to contact Autodesk Technical Support?

tori.defelice.221 — Sun, 14 Jul 2024 21:30:50 GMT

How can I contact Autodesk Technical Support? Giving me a different page then what is giving and not showing up.

Re: How to contact Autodesk Technical Support?

Parmenides — Mon, 15 Jul 2024 22:44:23 GMT

Hello, maybe this is the best place to bring this up. I have not able to get tech support through the current ticketing system. I create a ticket but it doesn't go anywhere.

My initial ticket is received and I get a generic response but no one at Autodesk seems to get my email responses and then they close the case. Over the last 8 incidents I have started it is always the same. I respond, and then days later I get an email saying that if I don't respond the case will be closed and then it is, every time. Apparently there is a flaw with the email ticket system.

I tried calling (3x) about this and the person always says someone will call you back but they NEVER call and send an email instead which fails like stated earlier. Very frustrating.

Re: How to contact Autodesk Technical Support?

Stephen.Blair — Mon, 15 Jul 2024 22:52:52 GMT

@Parmenides wrote:

Hello, maybe this is the best place to bring this up. I have not able to get tech support through the current ticketing system. I create a ticket but it doesn't go anywhere.

My initial ticket is received and I get a generic response but no one at Autodesk seems to get my email responses and then they close the case. Over the last 8 incidents I have started it is always the same. I respond, and then days later I get an email saying that if I don't respond the case will be closed and then it is, every time. Apparently there is a flaw with the email ticket system.

I tried calling (3x) about this and the person always says someone will call you back but they NEVER call and send an email instead which fails like stated earlier. Very frustrating.

Last case I can find, that I think is from you based on the name I see when I click your icon, is from May. Emails were sent, but no responses received. Could be a glitch, but the support agent is not a newbie and gets responses on other cases???

Re: How to contact Autodesk Technical Support?

Parmenides — Tue, 16 Jul 2024 18:52:04 GMT

Hello Stephen, if you are talking about the forums and messaging, that is fine. This is just the email ticketing system. Thanks.

Re: How to contact Autodesk Technical Support?

m_armstrong5 — Wed, 16 Oct 2024 12:01:54 GMT

I have been having issues with the search and replace tool. I have posted here: https://forums.autodesk.com/t5/maya-forum/search-and-replace-tool-not-working-as-expected/td-p/13087518

Hopefully this is an issue that Adesk are aware of as it seems to be a bug. I have had other staff experience this also

Kind regards

Re: How to contact Autodesk Technical Support?

hagen.deloss — Wed, 16 Oct 2024 18:20:22 GMT

Looks like John S from the QA team replied to you in that thread! let us know if we can help further, and i will post over there if so 😄

Re: How to contact Autodesk Technical Support?

jdBAM63 — Thu, 12 Dec 2024 20:10:08 GMT

I sure hope technical support requests don't go up since Autodesk only decided to delete... THOUSANDS OF INCREDIBLY IMPORTANT FORUM POSTS!

Genuinely the most infuriating thing as my company is looking to massively re-work our CIVIL 3D template which means lots of questions and for about 1/2 those questions the top 3 search results now don't exist...

Way to remove all of the actual useful answers to questions since everybody know that the built-in help guides are useless for all of the most basic questions.

"At Autodesk, we pride ourselves in putting our customers first, and we’re here to help!"

Yeah... sure, delete all the useful information to help your customers if really putting them first.

Re: How to contact Autodesk Technical Support?

late13 — Thu, 26 Dec 2024 02:02:45 GMT

only need cheaper version.........then you can get more money maybe

Re: How to contact Autodesk Technical Support?

number1verybest — Mon, 10 Feb 2025 23:51:52 GMT

I am a hobbyist and now that I have an issue caused by something Autodesk did which wiped my work and can't get support I am not very inclined to upgrade to a paid version since it seems even those with expensive paid subscriptions don't get their problems solved. Hopefully you have better luck.