topic Re: No more support ticket system? in Maya Forum

No more support ticket system?

Anonymous — Wed, 18 Nov 2020 22:08:47 GMT

I've been trying to find the link to submit a support ticket for an issue but I can't seem to find it anymore. Does anyone know if they still have a ticketing system or are they just content to let posts die in the support forums?

Re: No more support ticket system?

Stephen.Blair — Wed, 18 Nov 2020 22:57:54 GMT

If you have a subscription, you can create a case through https://knowledge.autodesk.com/contact-support

That will show you your options (eg Schedule a Case, Create a Case).

Also, if you have subscription, then unanswered posts are escalated to support cases automatically.

Re: No more support ticket system?

Anonymous — Wed, 18 Nov 2020 23:42:00 GMT

Hi Stephen, we do have subscriptions but I do not see any options for creating a ticket. I see the following links:

Help with buying online, Education & trial support, & Post-purchase support.

If I go to our Product Management page and click on the "Open Support Cases" link it sends me to a page that says:

"We are down for maintenance."

It's been like that since at least last Thursday.

Re: No more support ticket system?

Anonymous — Tue, 24 Nov 2020 17:35:32 GMT

Just bumping this. I'm still looking for support help.

Re: No more support ticket system?

alec.andersenLP8AU — Tue, 24 Nov 2020 18:37:27 GMT

Hi @Anonymous,

You should be able to navigate into that Post purchasing option, and then select "help using my product"

After that, you can enter in the issue you're having with as much detail as possible, and submit the case. I would suggest using the case via email in most situations.

After that, our team will be notified and we'll be able to put together a response. You'll also have access to us for the next 30 days in case something else comes up once the case is closed and resolved.

You can also ask a question here on the forums, as many knowledgeable users, and support specialists within Autodesk, like to help here!

I hope this helps!

Re: No more support ticket system?

Anonymous — Tue, 24 Nov 2020 18:52:54 GMT

OK I finally got to the point where I can submit a support ticket. Kind of a lot of steps though to get to support. Either way thanks!

Re: No more support ticket system?

ruddogster — Wed, 09 Feb 2022 17:43:33 GMT

Would like to see if I am understanding this correctly. So far after about an hour of searching having problems finding the support ticket. I think I know why, do you need a paid subscription in order to use ticket submittal?

Re: No more support ticket system?

arcon76 — Fri, 18 Feb 2022 00:02:27 GMT

Yes you need a valid Maya software license / Subscription.