topic Re: Maya 2022 crashes when opening scenes or closing app in Maya Forum

Maya 2022 crashes when opening scenes or closing app

arcon76 — Tue, 15 Jun 2021 23:31:22 GMT

Crashes in Maya have been very rare for me in the last 5 years, however Maya 2022 is a disaster. When opening scenes or closing Maya it crashes maybe half the time. I have a lot of big scenes which use references but this shouldn't be a problem. Its likely Maya 2022 being buggy and nothing wrong with the scenes themselves because they never crashed in 2020.4. Resetting user prefs has not helped.

Has anyone else experienced way more crashing issues with 2022? I guess there is nothing to do except wait several months for 2022.1 😕

Re: Maya 2022 crashes when opening scenes or closing app

warnold2 — Wed, 16 Jun 2021 00:08:27 GMT

Do you have any more details on the actual crash. Is there a CER number that can be looked up

is there a workflow to reproduce the issue

what platform on you on .

any output to the terminal

Re: Maya 2022 crashes when opening scenes or closing app

arcon76 — Wed, 16 Jun 2021 03:52:49 GMT

ER 307408513 was the latest crash just now. Workflow mentioned above, just close a file or open a new one, then it crashes, the terminal window disappears with the crash.
Windows 10 64bit platform.

Re: Maya 2022 crashes when opening scenes or closing app

warnold2 — Wed, 16 Jun 2021 14:38:14 GMT

On Windows one can launch Maya with the command line option -log FileName which will echo the stdout/stderr to the named file (provide a path to a writable file)
before running Maya (from command line) one can set environment variable to save the script editor output to a file

can provide additional info on what is happening. use different name from the -log command. then launch Maya from that CMD window.

set MAYA_CMD_FILE_OUTPUT=PathToWriteableFile

in this case the redshift4maya plugin has a callback being invoked from loading of file references. I don't have symbols for the redshift4maya plugin, what is being done there I can't see.

//=====================================================

Maya Crash Report

//=====================================================

Exception code: C0000005: ACCESS_VIOLATION - illegal read at address 0x00000310

Fault address: 69F2C881 in C:\Program Files\Autodesk\Maya2022\bin3\DataModel.dll

0001:002AB881 Logical offset (see .map file for location)

Call stack:

Module: C:\Program Files\Autodesk\Maya2022\bin\OpenMayaFX.dll (-exported-)

Location: OpenMayaFX.dllAutodesk::Maya::OpenMaya20220000::MFnInstancer::allInstances + 169 bytes

Decl: public: class Autodesk::Maya::OpenMaya20220000::MStatus __cdecl Autodesk::Maya::OpenMaya20220000::MFnInstancer::allInstances(class Autodesk::Maya::OpenMaya20220000::MDagPathArray & __ptr64,class Autodesk::Maya::OpenMaya20220000::MMatrixArray & __ptr64,c

Module: C:\ProgramData\Redshift\Plugins\Maya\2022\nt-x86-64\redshift4maya.mll (-exported-)

Location: redshift4maya.mll<7FFB157AFB29>

Decl: ??

Module: C:\ProgramData\Redshift\Plugins\Maya\2022\nt-x86-64\redshift4maya.mll (-exported-)

Location: redshift4maya.mll<7FFB157AC389>

Decl: ??

Module: C:\ProgramData\Redshift\Plugins\Maya\2022\nt-x86-64\redshift4maya.mll (-exported-)

Location: redshift4maya.mll<7FFB1565F669>

...

Module: C:\ProgramData\Redshift\Plugins\Maya\2022\nt-x86-64\redshift4maya.mll (-exported-)

Location: redshift4maya.mll<7FFB1576DE84>

Decl: ??

Module: C:\Program Files\Autodesk\Maya2022\bin3\OpenMaya.dll (-exported-)

Location: OpenMaya.dllTHclient::userCallbackCB + 44 bytes

Decl: public: static void __cdecl THclient::userCallbackCB(class Tclient * __ptr64,class TclientServer * __ptr64,class TserverMsg const & __ptr64)

the code is calling MFnInstance::allInstances which then calls getInstancePath with an invalid pointer.
still checking on if can determine where the pointer is coming from or if it can be recognized before use

do you have access to RedShift support to ask what the plugin is doing ?

Re: Maya 2022 crashes when opening scenes or closing app

ryan.harvey — Fri, 25 Mar 2022 13:44:40 GMT

Hi there,

For the case where reopening a saved file crashes Maya 2022, we have a known issue MAYA-114824 that happens if a light (or other node) is parented under a camera. Is that the case with the scenes that crash on your side? Also, this issue only affected 2022.3, so it should not happen in 2022.2 for example.

The issue has since been fixed and the fix will be part of the next release.

Cheers,

Ryan