topic Re: Inventor crashing in Inventor Forum

Inventor crashing

timsautodesk2015 — Tue, 09 Aug 2022 13:23:59 GMT

I'm really hoping someone can shed some light on what is going on. Last week I downloaded the latest update, and now every time I right click in the CAM browser, it crashes.. This isn't a crash that gives me the option to send a report either, it just closes/crashes Inventor without warning....I'm currently using Inventor build 208 release 2023.1, and CAM Ultimate build 10.1.0.21376

Re: INVENTOR CRASHING

verktygQAWP2 — Mon, 08 Aug 2022 11:54:44 GMT

I have the exakt same issue, it just closes with no error msg.

Re: INVENTOR CRASHING

timsautodesk2015 — Mon, 08 Aug 2022 12:06:51 GMT

Log Name: Application
Source: Application Error
Date: 8/8/2022 7:02:28 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Cafferyt-Win10.sauer.local
Description:
Faulting application name: Inventor.exe, version: 27.10.20800.0, time stamp: 0x62c57046
Faulting module name: ntdll.dll, version: 10.0.19041.1806, time stamp: 0x1000a5b9
Exception code: 0xc0000374
Fault offset: 0x00000000000ff609
Faulting process id: 0x2dd0
Faulting application start time: 0x01d8ab1d0a5769ca
Faulting application path: C:\Program Files\Autodesk\Inventor 2023\Bin\Inventor.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 4798a70e-fed0-44b6-bdac-3e47a76855a3
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-08-08T12:02:28.2218052Z" />
<EventRecordID>59257</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Cafferyt-Win10.sauer.local</Computer>
<Security />
</System>
<EventData>
<Data>Inventor.exe</Data>
<Data>27.10.20800.0</Data>
<Data>62c57046</Data>
<Data>ntdll.dll</Data>
<Data>10.0.19041.1806</Data>
<Data>1000a5b9</Data>
<Data>c0000374</Data>
<Data>00000000000ff609</Data>
<Data>2dd0</Data>
<Data>01d8ab1d0a5769ca</Data>
<Data>C:\Program Files\Autodesk\Inventor 2023\Bin\Inventor.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>4798a70e-fed0-44b6-bdac-3e47a76855a3</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Re: INVENTOR CRASHING

mluterman — Mon, 08 Aug 2022 13:49:20 GMT

You're not the only one. We will all have to wait this one out. I just sent a data set to Autodesk this morning; I was getting those exact symptoms when closing a .dwg (but it's too random to nail it down right now).

Re: INVENTOR CRASHING

johnsonshiue — Mon, 08 Aug 2022 20:52:15 GMT

Hi Folks,

Not all crashes are the same. The OP's crash seems Inventor CAM related. I will work with the project team to understand it better.

Many thanks!

Re: INVENTOR CRASHING

jeff.pek — Mon, 08 Aug 2022 21:00:01 GMT

When this happens is it with a particular model? Or any model at all that has CAM data in it?
Jeff

Re: INVENTOR CRASHING

timsautodesk2015 — Tue, 09 Aug 2022 11:52:51 GMT

I just tested this, and it seems to happen with any model that has CAM data.

Re: INVENTOR CRASHING

timsautodesk2015 — Tue, 09 Aug 2022 13:10:08 GMT

WAIT THIS ONE OUT... LOL Its a bit difficult to do ANYTHING in Inventor without right clicking in the CAM browser.. But we will patiently wait I guess 😁

Re: Inventor crashing

jeff.pek — Tue, 09 Aug 2022 13:59:20 GMT

Does this happen only on a particular machine? Or does it happen on multiple machines?

Does it happen for particular nodes in the browser? Or any node?

I've not heard of anyone else reporting this sort of behavior, so it seems like there's something in particular in your machine that's triggering this. Do you use any CAM templates?

Jeff

Re: Inventor crashing

timsautodesk2015 — Tue, 09 Aug 2022 17:04:29 GMT

No Jeff, if you read the prior entries, ALOT of people are dealing with this very same issue, and yes, I use CAM templates, and drilling in my templates is an issue too, which I've been patiently waiting for a solution for that as well.... but I am not using templates to make this crash happen, just simply right clicking in the CAM browser, is causing a crash.

Re: Inventor crashing

timsautodesk2015 — Tue, 09 Aug 2022 17:11:22 GMT

If you look at the 3rd entry, I posted the error from the event log in windows

Re: Inventor crashing

jeff.pek — Tue, 09 Aug 2022 17:54:05 GMT

I'm trying to be helpful, which is why I'm asking all of these things.

Without a crash report, it's a bit of a needle-in-a-haystack situation to try to figure out what is happening and why. I'd like to try to eliminate the templates -- which can come into play when the context menu that's shown when you right-click on something in the browser -- as a contributor. This is also why I asked what kind(s) of objects you're clicking on, as this also influences what's happening at that time.

Can you go into your local directory, at %localappdata%\Inventor CAM, and rename the "templates" folder to something else, e.g., "zztemplates"? I wonder if it continues to crash when you do something in the browser, or if that goes away.

Thanks for helping me try to help you.

Jeff

Re: Inventor crashing

timsautodesk2015 — Tue, 09 Aug 2022 18:38:16 GMT

Thanks Jeff, this is why I answered you, I understand totally.. I will try to rename my templates folder, and let you know.. Thank you!!

Re: Inventor crashing

timsautodesk2015 — Tue, 09 Aug 2022 18:43:21 GMT

I will say this, the context menu doesn't even show up. It just crashes....

Re: Inventor crashing

jeff.pek — Tue, 09 Aug 2022 19:19:27 GMT

Understood.

Re: Inventor crashing

timsautodesk2015 — Wed, 10 Aug 2022 11:06:55 GMT

I tried to rename the templates folder like you suggested, and it still crashed, I also tried creating a new templates folder, and placed it in different locations, and it still crashed. Thank you for the suggestion though!!

Re: Inventor crashing

jeff.pek — Wed, 10 Aug 2022 12:21:48 GMT

Thanks for trying that.

Have you tried this on another machine?

Jeff

Re: Inventor crashing

johnsonshiue — Wed, 10 Aug 2022 22:36:47 GMT

Hi! This is just a wild guess. In case, it could be UI related. Please try the following.

1) Make sure Windows display setting (resolution and scale) is set to the recommended setting.

2) Right-click on Inventor desktop icon -> Properties -> Compatibility -> Change High DPI settings -> check both boxes.

3) Go to Control Panel -> System -> Advanced System Settings -> Environment Variables -> create "QT_AUTO_SCREEN_SCALE_FACTOR” and set it to 0.

If above does not work, try the instruction on reply #18 in the following thread.

https://forums.autodesk.com/t5/inventor-forum/dual-monitor-window-size-anomaly/td-p/9089549

Many thanks!

Re: Inventor crashing

timsautodesk2015 — Thu, 11 Aug 2022 11:30:47 GMT

I thank you for the help, but unfortunately, none of this worked..

Re: Inventor crashing

jeff.pek — Thu, 11 Aug 2022 11:33:21 GMT

It would still be good to know if this problem is specific to this one machine? Or whether it also reproduces on others. I don't think I've seen that in the thread.

Thanks,

Jeff