topic AutoDesk account page not displaying properly. in Inventor Forum

AutoDesk account page not displaying properly.

NigelHay — Tue, 21 Jul 2015 13:57:58 GMT

I've just signed into my Autodesk account intending to download & install Inventor 2016. This is the first time I have used the account rather than the subscription centre. I can see the L.H. tabs with headings for 'All', 'Products' 'Services' etc. but there is nothing displayed in the R.H. side of the page which is where, I assume, I should find the links to downloads. Software is on subscription.

Any ideas anyone?

Nigel

Win7 64 bit & Chrome browser.

Re: AutoDesk account page not displaying properly.

DRoam — Tue, 21 Jul 2015 14:14:15 GMT

Here's what my account looks like when I'm on the "All" tab (see attached JPEG). I don't own any subscriptions or licenses on my personal account, but this looks like where they might show up if I did.

Re: AutoDesk account page not displaying properly.

NigelHay — Tue, 21 Jul 2015 14:22:31 GMT

I'm missing all of that R.H. side.

Re: AutoDesk account page not displaying properly.

DRoam — Tue, 21 Jul 2015 14:24:45 GMT

Strange... even if you have "All" selected on the left?

Re: AutoDesk account page not displaying properly.

NigelHay — Tue, 21 Jul 2015 14:26:15 GMT

Yes, tried all of the tabs.

Re: AutoDesk account page not displaying properly.

DRoam — Tue, 21 Jul 2015 14:29:37 GMT

Interesting, sorry you're having this issue.

This page might be of help to you: http://knowledge.autodesk.com/contactus/downloads-upgrades/finding-download

If none of the help links provide a solution you could try the "submit a support request" link.

Re: AutoDesk account page not displaying properly.

NigelHay — Tue, 21 Jul 2015 14:35:55 GMT

This is odd, your link led me back to the account page so I signed in again & now everything displays properly. May have been a page glitch or the browser having a bad moment but it seems OK now. Thanks for your time.

Nigh

Re: AutoDesk account page not displaying properly.

DRoam — Tue, 21 Jul 2015 14:36:03 GMT

You also might try using Internet Explorer or Firefox and seeing if they show up then.

Also, just making sure, the subscription belongs to your personal account, correct?

Re: AutoDesk account page not displaying properly.

DRoam — Tue, 21 Jul 2015 14:36:59 GMT

Oh ok, great! My pleasure.

Re: AutoDesk account page not displaying properly.

DRoam — Tue, 21 Jul 2015 14:52:00 GMT

@NigelHay wrote:
This is odd, your link led me back to the account page so I signed in again & now everything displays properly. May have been a page glitch or the browser having a bad moment but it seems OK now. Thanks for your time.

Nigh

^ You might mark the above post as the solution so others can see the your question is resolved.