topic Re: Cant find how to upgrade Inventor 2016 to R2/R3 in Inventor Forum

Cant find how to upgrade Inventor 2016 to R2/R3

Anonymous — Tue, 08 Dec 2015 20:13:05 GMT

I recently installed IV 2016 as part of Factory Suite Premium. I had Product Design Ultimate 2015 before (it is still installed) Updated to SP1 through Application manager. Trying to udate to R2 and later to R3. Going through subscription account management. I only get full download for the product and no updates. All the posts I have seen show that threre should be updates tab in product downloads but my page does not look the same. Tried Crome and IE - same thing. Other subsscription services work ok.

I an trying to attach screenshot

Re: Cant find how to upgrade Inventor 2016 to R2/R3

JDMather — Tue, 08 Dec 2015 20:28:19 GMT

Did you check this link?

http://manage.autodesk.com

Re: Cant find how to upgrade Inventor 2016 to R2/R3

mdavis22569 — Tue, 08 Dec 2015 20:17:18 GMT

are you on Subscription ...that's the only way to get R2 and R3

Re: Cant find how to upgrade Inventor 2016 to R2/R3

Mark.Lancaster — Tue, 08 Dec 2015 20:18:13 GMT

Not sure how you got there but that's the old Autodesk Subscription center.. Are you sure you are using the Autodesk Account site now: https://accounts.autodesk.com/LogOn and then product updates

Re: Cant find how to upgrade Inventor 2016 to R2/R3

Anonymous — Tue, 08 Dec 2015 20:27:29 GMT

Yes I did. I brings me back to Autodesk account management page which says: "There are no updates available for your Products at this time". My "about" help says Inventor 2016 SP1

Re: Cant find how to upgrade Inventor 2016 to R2/R3

Mark.Lancaster — Tue, 08 Dec 2015 20:30:33 GMT

YOu have SP1 installed.. So as mdavis22569 pointed out, are you on an active maintenance or desktop subscription for your product? If not then you are not entitled to R2/R3. Are you a student? If that's the case, students are not entitled to it either.

Re: Cant find how to upgrade Inventor 2016 to R2/R3

mdavis22569 — Tue, 08 Dec 2015 20:46:46 GMT

do you see what @JDMather showed you ...

that's what you'll need ...

that's what I used

Re: Cant find how to upgrade Inventor 2016 to R2/R3

Anonymous — Tue, 08 Dec 2015 23:54:58 GMT

My page looks like attached

Maybe me changin the suits affected my subscribtion somehow? I will try to ask my IT.

Re: Cant find how to upgrade Inventor 2016 to R2/R3

mdavis22569 — Wed, 09 Dec 2015 00:02:48 GMT

it doesn't look like your on subscription ...might want to contact your reseller

Re: Cant find how to upgrade Inventor 2016 to R2/R3

Anonymous — Wed, 09 Dec 2015 00:03:16 GMT

Here is how I get there. I clicked on your link. That takes me to Autodes Account page. I click on Management tab. Then select Product Updates. It comes empty and says the following:

"Updates to Suites can be found in the Product Details from any Suite on the Product & Services page"

Following that link it jumps to

All Products & Services

scroll all the way to the bottom and click on

Download Products bar

That brings up this old Subscription Center...

Tried on two different browsers

Re: Cant find how to upgrade Inventor 2016 to R2/R3

Anonymous — Wed, 09 Dec 2015 00:17:45 GMT

I will check, but maybe my old subscribtion sevices for 2015 Product Suit Ultimate are showing instead of new suite. I dont know how to make sure which product subscrition center is considering active.

Re: Cant find how to upgrade Inventor 2016 to R2/R3

mdavis22569 — Wed, 09 Dec 2015 00:20:08 GMT

look under products

Re: Cant find how to upgrade Inventor 2016 to R2/R3

Anonymous — Thu, 10 Dec 2015 19:04:26 GMT

I was able to upgrade to R2 and R3. I put in request in the Autodesk support and got case number. Next morning my Autodesk application manager showed R2 as available update and after installing that showed R3 as well. There is no problem with subscription status. My Autodesk account pages still don’t look like they are supposed to look anyway (I was told that this is old subscription center pages and I did try to erase all the browsing data and temp files). Despite that I will consider this matter solved - thank you everybody for trying to help.

PS I clicked "check now" item at the Autodesk Application Manager right click menu - could that be the reason it worked?...

Re: Cant find how to upgrade Inventor 2016 to R2/R3

lkrenzler — Wed, 30 Dec 2015 21:56:56 GMT

I've got exactly the same problem so I guess I'll have to open a ticket too. Looks like their web service is not updating as it should. Maybe they should make an R4 to fix that...but then a couldn't download it haha.

Nice how they treat their customers.