topic Re: Problem Invntor in Inventor Forum

Problem Invntor

Anonymous — Sat, 27 Feb 2016 12:13:08 GMT

Hello, so I have this huge problem. I downloaded to install Inventor. Then I opened it and chose that want to do part. Everything was still fine. After I had loaded lions when I choose that I want to do a sketch I could not click on anything and Inventor closed itself. Then it opened the window below.

I did uninstall it and install again but the result was the same. Please if anyone knows what to do to fix it, or have that experience too, help me. Thanks everyone.

Re: Problem Invntor

JDMather — Sat, 27 Feb 2016 12:30:38 GMT

@Anonymous wrote:

....I did uninstall it and install again but the result was the same. ....

No no no! Why does everybody do this - repeat the same steps expecting different results without asking questions first?

Oh boy, here we go!

Q1. What version of Windows OS?

Q2. What version of Inventor?

Q3. Did you install with anti-virus and UAC temporarily disabled?

Q4. Did you install the latest Service Pack and Update?

Q5. Which download/install method did you use? Did you use ~~Install Now~~ or ~~Download Manager~~?

Q6. Are you a student?

Q7. Did you fill out that report and send it to Autodesk?

Re: Problem Invntor

Anonymous — Sat, 27 Feb 2016 14:18:05 GMT

Q1. What version of Windows OS?

Q2. What version of Inventor?

Q3. Did you install with anti-virus and UAC temporarily disabled?

Q4. Did you install the latest Service Pack and Update?

Q5. Which download/install method did you use? Did you use Install Now
or Download Manager?

Q6. Are you a student?

Q1. Windows 7

Q2. I tried to install Inventor 2016 at first, then Inventor 2015 and
AutoCAD 2015 and neither one worked

Q3. Anti-virus and UM normally worked, I didndt disbled them.

Q4. Yes

Q5. Install Now

Q6. Yes I am a student.

Re: Problem Invntor

JDMather — Sat, 27 Feb 2016 14:33:16 GMT

Follow my instructions exactly - and do not proceed beyond any stated instruction.

Step 1. Search Google for Autodesk Clean Uninstall Instructions document and do what is says to do to remove all traces of your previous attempt. Post back when Step 1 is completed.

By the way - where is your instructor?

Re: Problem Invntor

Anonymous — Sat, 27 Feb 2016 15:04:42 GMT

Step 1. Done

Instructor ? You mean my teacher from school ?

Re: Problem Invntor

JDMather — Sat, 27 Feb 2016 15:40:32 GMT

@Anonymous wrote:
Instructor ? You mean my teacher from school ?

Yes, your teacher from school. I can't help but wonder why you aren't getting help from a real person, the person paid to teach you.

Step 2. Download the 3 files from the Autodesk Virtual Agent. (but do not install the software until instructed)

Post image similar to this showing the file size of the downloaded files. ( you should have 3 files for 2016 rather than 2 shown below)

Re: Problem Invntor

Anonymous — Sat, 27 Feb 2016 17:39:43 GMT

I started this installation friday at night. And it didnt work. I wanted
to solve it as fast as I can. But it just didnt work. So, I have an
opportinity ask my teacher at mandey.
But I gas he will not have an idea what to do.

Step 2. Done

Re: Problem Invntor

JDMather — Sat, 27 Feb 2016 17:44:49 GMT

@Anonymous wrote:

Step 2. Done

Post image of the 3 files downloaded - just as I requested.

You can use the Windows Snipping tool to grab the screen capture image.

Very important Step 3 to follow once we have verified successful completion of Step 2.

Re: Problem Invntor

Anonymous — Sun, 28 Feb 2016 08:31:05 GMT

Here it is.

Re: Problem Invntor

JDMather — Sun, 28 Feb 2016 11:48:59 GMT

Do you see image?

Re: Problem Invntor

Anonymous — Sun, 28 Feb 2016 13:59:09 GMT

Sorry, I dont know why it wasnt load.

Re: Problem Invntor

JDMather — Sun, 28 Feb 2016 15:12:34 GMT

Well this is what I was expecting to see

showing the file size.

I will assume the download went OK. These three files are just like having a physical media install - so do exactly that - back up these files onto a USB drive or DVDs and you will never have to download (2016) again.

Create a Windows Restore Point (if you don't know how - Google it, or the Windows OS search will also explain how). I name it something like Before Inventor 2016. That way I can anyways get back to this point. Once you have verified a successful install, you should create another Restore Point, named something like Good Inventor 2016 Install.

Disable UAC (lowest setting) (if you don't know how - Google it, or the Windows OS search will also explain how).

Reboot your computer. (don't forget to re-enable UAC after install)

Disable anti-virus (don't forget to re-enable anti-virus after install, I set it to automatically re-enable on next reboot).

Start install of Inventor by double clicking on 001_003. This will automatically extract install files from all three compressed downloads (I assume you have them all in one folder. I prefer to have in a folder at the Root of C:\ I call it C:\Autodesk Zips

Follow the on-screen instructions. Post back if any problems are encountered. I always install in 30-day trial mode, but since you already attempted install before - you will probably not be presented with that option.

Next instructions to follow.

Re: Problem Invntor

Anonymous — Mon, 29 Feb 2016 14:55:05 GMT

So, I did everything as you said. But the result is the same.

Re: Problem Invntor

Mark.Lancaster — Mon, 29 Feb 2016 15:04:04 GMT

@Anonymous Are you still getting the Customer Error Report (CER) dialog? If so do the following.

1. Get the Customer Error Report dialog back.

2. Do not close it.

3. Go into WIndows Explorer and go to C:\Users\<user name>\Appdata\local\temp folder. Appdata is a hidden folder.

4. Locate the file dmpuserinfo.xml or something like that.

5. Open the file in notepad or an xml editor

6. Remove your serial # information and any other personal info you see, All the personal info is located at the very top.

7. Save file as something else and attach here.

Re: Problem Invntor

JDMather — Mon, 29 Feb 2016 15:22:56 GMT

Install Service Pack 1 and Update 1 for 2016 and test again.

I think I forgot to ask - Do you have Microsoft Excel on this machine and run at least once before install of Inventor?

Re: Problem Invntor

Anonymous — Mon, 29 Feb 2016 15:50:52 GMT

I did installed the Service Pack 1 and nothing changed.

Re: Problem Invntor

JDMather — Mon, 29 Feb 2016 15:58:59 GMT

Q1. Do you have Microsoft Excel on this machine and run at least once?

Q2. Did you install Update 1 for Service Pack 1?

Q3. Did you submit the Error Report to Autodesk?

Re: Problem Invntor

Anonymous — Mon, 29 Feb 2016 16:16:42 GMT

I cant do the step 4. (Cant find something like dmpuserinfo.xml).

Re: Problem Invntor

Mark.Lancaster — Mon, 29 Feb 2016 16:20:08 GMT

In the error report dialog, select on the view report button and three files are listed in there. Hover over the user dump one and confirm the file name.

Re: Problem Invntor

DannyHubbard — Mon, 29 Feb 2016 18:33:17 GMT

Is your video card driver up to date?

http://www.autodesk.com/graphics-hardware

Thanks,

Danny