topic Re: Customer Error report in Inventor Forum

Customer Error report

Anonymous — Mon, 14 Mar 2016 12:26:33 GMT

I had a crash on Friday, and received the autmated resonse requesting the files in question. (customererrorreport@autodesk.com)
My response was bounced back because, "The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly."

I tried sending it again this morning, and got the same response.

Anyone else having this issue?

Re: Customer Error report

Cadmanto — Mon, 14 Mar 2016 16:57:53 GMT

I have crashes once in a while and while I used to send the reports, I have stopped sending them because like you said, they want files. And, I can't send them for proprietary reasons.

So, with that said, thus is the reason I came up with the idea shown in the link below. Being an ex-Solidworks user, and those that have used that software know of the RX tool. Simply put, when a reoccurring problem caused the software to crash, one would start the RX tool and it would record the command sequence used. This recorded file would be sent to the VAR and analyzed. Thus getting to the root of the problem. Often with out this tool, there was only speculation as to what may have caused the crash instead of knowing first hand.

Inventor currently does not have have a tool like this and sadly needs it. So, here is the idea for your kudo vote.

https://knowledge.autodesk.com/support/vault-products/getting-started/caas/CloudHelp/cloudhelp/2016/ENU/Vault-Install/files/GUID-B64117E4-FA07-4145-8B5F-86973B13EB11-htm.html

If this solved your issue please mark this posting "Accept as Solution".

Or if you like something that was said and it was helpful, Kudos are appreciated. Thanks!!!!

Re: Customer Error report

Anonymous — Mon, 14 Mar 2016 16:58:48 GMT

I learned mechanical design in SW. That is definitely a feature I miss.

Re: Customer Error report

mdavis22569 — Mon, 14 Mar 2016 17:20:58 GMT

@Cadmanto

is that the right link? It's taking me to a Vault page ... I was going to read it and vote ...

Re: Customer Error report

philip.s — Mon, 14 Mar 2016 17:59:44 GMT

@Anonymous, can you please send me a Private Message with the CER automated response you received asking for the attachments which linked to customererrorreport@autodesk.com?

Re: Customer Error report

Cadmanto — Mon, 14 Mar 2016 19:49:18 GMT

Sorry Mike, I have no idea how that link happened.

Try this one.

https://forums.autodesk.com/t5/inventor-ideastation/inventor-rx-tool/idi-p/3798589

Try this one.

If this solved your issue please mark this posting "Accept as Solution".

Or if you like something that was said and it was helpful, Kudos are appreciated. Thanks!!!!

Re: Customer Error report

mcgyvr — Mon, 14 Mar 2016 20:12:04 GMT

@Cadmanto wrote:

https://forums.autodesk.com/t5/inventor-ideastation/inventor-rx-tool/idi-p/3798589

Try this one.

Voted !!!

Re: Customer Error report

philip.s — Wed, 16 Mar 2016 21:07:27 GMT

Hello!

Following up on this one, the customererrorreport@autodesk.com is actually used for CER roundtrip notifications to inform customers of available patches/updates when a crash report is sent in.

This email box, while automated and not monitored as shown below recently reached its capacity and hence the bounceback error.

Re: Customer Error report

Anonymous — Thu, 17 Mar 2016 13:25:04 GMT

Thanks!
I am not sure how I grabbed the wrong email, but that was the problem!