topic Re: Black Graphics Screen Inventor 2016 Startup in Inventor Forum

Black Graphics Screen Inventor 2016 Startup

Anonymous — Wed, 23 Mar 2016 05:52:20 GMT

Hello There,

So recently, I purchased a new laptop, a Lenovo Y700 Gaming laptop, that does infact reach and surpass the minimum requirements to run Inventor 2016. Upon opening a new part, a simple one part file, the graphics window was solid black, although all of the menu panels worked fine. What could this be?

Here is the Diagnostic information from the hardware tab in Inventor:

This Direct3D graphics driver is Microsoft WHQL certified
Graphics Hardware Description: 
NVIDIA GeForce GTX 960M
AIRViz Device Manager \ VirtualDeviceDx11
Feature Level 4_5
Conservative Mode
Hardware Renderer
Graphics driver file nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um is version 10.18.13.5362
The display is using 32-bit color

Inventor Version:
Build: 138, Release: 2016 RTM - Date: Fri 02/27/2015 
64-Bit Edition - 131072.00 GB

Loaded Inventor Add-Ins:
Routed Systems: Tube & Pipe
Mold Design
BIM Simplify
Inventor Studio
Additive Manufacturing
Design Accelerator
Configurator 360
Frame Generator
BIM Exchange
Routed Systems: Cable & Harness
Drag & Drop Interoperability
Simulation: Stress Analysis

System Information:
Operating System: 64-bit Microsoft Windows 10 Home (Build 9200) 
Language: English
System Manufacturer: LENOVO
System Model: 80Q0
BIOS: CDCN26WW
Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (1 processor, 4 physical cores, 8 logical cores)
System Memory: 7.863 GB RAM

Graphics Device Information:
Renderer: HAL
Manufacturer: NVIDIA
Chip Type: GeForce GTX 960M
DAC Type: Integrated RAMDAC
Graphics HW Memory: 3.943 GB
Display Mode: 0 x 0 (0 bit) (0 Hz)
Graphics driver file: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Driver file version: 10.18.13.5362
Driver Date: 22 July 2015 0:00:00 UTC (Coordinated Universal Time)

Direct3D Graphics Device Information:
Adapter Description: NVIDIA GeForce GTX 960M 
Vendor ID string: 0x000010de
Device ID string: 0x0000139b
VendorID: 10de
DeviceID: 139b
SubSystemID: 380217aa
Revision: a2

Direct3D 10 / DXGI System Information:
Dedicated Video Memory: 3.943 GB
Dedicated System Memory: 0 MB
Shared System Memory: 3.932 GB

DxDiag System Information:
Operating System: Windows 10 Home 64-bit (6.2, Build 9200) (10586.th2_release_sec.160223-1728)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 80Q0
BIOS: CDCN26WW
Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
System Memory: 8192MB RAM
Page File: 6151MB used, 3820MB available
DirectX Version: DirectX 12
DxDiag Version: 6.02.10586.0000

DxDiag Graphics Device Information:
DirectX Version: 12.0
DDI Version: 12
DDI Version Number: c
DxDiag WHQL Level: 0
Driver Signed Valid: True
Driver Signed: True
Manufacturer: Intel Corporation
Chip Type: Intel(R) HD Graphics Family
DAC Type: Internal
Revision: 
Graphics HW Memory: 8063 MB
Display Mode: 1920 x 1080 (32 bit) (60Hz)
Graphics driver file: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
Driver file version: 10.18.0015.4271
Driver Date: 8/11/2015 12:00:00 AM
WHQL Level: 1

Inventor Options Information:
Options = 0x00000000
Warning Options = 0x00000000

Graphics driver log information:

Also, Here is what the display looks like:

thanks,

Kevin

Re: Black Graphics Screen Inventor 2016 Startup

blair — Wed, 23 Mar 2016 06:02:04 GMT

Open the Nvidia control panel from the main screen and make sure that Inventor is set to use the High Performance graphics card. This laptop has an Intel onboard graphics card along with the Nvidia card. By default the Intel card is used to increase battery life.

It should be in the Application section of the Nvida control panel. I had an AlienWare Mx17 that I had to change the settings on for Inventor, Showcase and Simulation Mechanical.

Re: Black Graphics Screen Inventor 2016 Startup

SBix26 — Wed, 23 Mar 2016 10:50:13 GMT

In addition to what Blair wrote, check with Lenovo to get an updated Nvidia driver; it looks to me as if yours is a bit dated.

Sam B

Inventor Professional 2016 R3 SP1 Update 1
Vault Basic 2016 SP1
Windows 7 Enterprise 64-bit, SP1

Re: Black Graphics Screen Inventor 2016 Startup

mcgyvr — Wed, 23 Mar 2016 12:13:32 GMT

^^ yep..

You should ensure your intel driver is disabled and should be running this version driver for your 960m card..

Never assume a new computer has the latest (or even close to the newest) drivers installed on it..

Version:	364.51 ^WHQL
Release Date:	2016.3.8

Re: Black Graphics Screen Inventor 2016 Startup

Anonymous — Sat, 02 Apr 2016 04:45:58 GMT

Alright So,

I have made sure that my Nvidia Graphics card is in use, it is up to date, and everything you all recomended was done. However, still no dice. Im currently redownloading Inventor Just to check, and I'll post my updated diagnostics if needed.

What puzzles me is that even my schools CAD teacher couldnt figure out as to why my brand new laptop that meets the minimum requirement can't render the graphics window for one part.

Please let me know your feedback, thanks!

Re: Black Graphics Screen Inventor 2016 Startup

Anonymous — Sat, 02 Apr 2016 05:43:24 GMT

Updated Diagnostics:

This Direct3D graphics driver is Microsoft WHQL certified
Graphics Hardware Description: 
NVIDIA GeForce GTX 960M

AIRViz Device Manager \ VirtualDeviceDx11
Feature Level 4_5
Performance Mode
Hardware Renderer

Graphics driver file nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um is version 10.18.13.6451
The display is using 32-bit color


Inventor Version:

Build: 138, Release: 2016 RTM - Date: Fri 02/27/2015       
64-Bit Edition - 131072.00 GB


Loaded Inventor Add-Ins:

Routed Systems: Tube & Pipe
Mold Design
BIM Simplify
Inventor Studio
Additive Manufacturing
Design Accelerator
Configurator 360
Frame Generator
BIM Exchange
Routed Systems: Cable & Harness
Drag & Drop Interoperability
Simulation: Stress Analysis


System Information:

Operating System: 		64-bit Microsoft Windows 10 Home (Build 9200) 
Language: 			English
System Manufacturer: 		LENOVO
System Model: 			80Q0
BIOS: 				CDCN26WW
Processor: 			Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (1 processor, 4 physical cores, 8 logical cores)
System Memory: 			7.863 GB RAM


Graphics Device Information:

Renderer: 			HAL
Manufacturer: 			NVIDIA
Chip Type: 			GeForce GTX 960M
DAC Type: 			Integrated RAMDAC
Graphics HW Memory: 		3.942 GB
Display Mode: 			0 x 0 (0 bit) (0 Hz)

Graphics driver file: 		nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Driver file version: 		10.18.13.6451
Driver Date: 			7 March 2016 0:00:00 UTC (Coordinated Universal Time)


Direct3D Graphics Device Information:

Adapter Description: 		NVIDIA GeForce GTX 960M 
Vendor ID string: 		0x000010de
Device ID string: 		0x0000139b
VendorID: 			10de
DeviceID: 			139b
SubSystemID: 			380217aa
Revision: 			a2


Direct3D 10 / DXGI System Information:

Dedicated Video Memory: 	3.942 GB
Dedicated System Memory: 	0 MB
Shared System Memory: 		3.932 GB


DxDiag System Information:

Operating System: 		Windows 10 Home 64-bit (6.2, Build 9200) (10586.th2_release_sec.160223-1728)
Language: 			English (Regional Setting: English)
System Manufacturer: 		LENOVO
System Model: 			80Q0
BIOS: 				CDCN26WW
Processor: 			Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
System Memory: 			8192MB RAM
Page File: 			5967MB used, 3364MB available
DirectX Version: 		DirectX 12
DxDiag Version: 		6.02.10586.0000


DxDiag Graphics Device Information:

DirectX Version: 		12.0
DDI Version: 			12
DDI Version Number: 		c
DxDiag WHQL Level: 		0
Driver Signed Valid: 		True
Driver Signed: 			True
Manufacturer: 			Intel Corporation
Chip Type: 			Intel(R) HD Graphics Family
DAC Type: 			Internal
Revision: 			
Graphics HW Memory: 		8062 MB
Display Mode: 			1920 x 1080 (32 bit) (60Hz)

Graphics driver file: 		igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
Driver file version: 		10.18.0015.4271
Driver Date: 			8/11/2015 12:00:00 AM
WHQL Level: 			1


Inventor Options Information:

Options = 0x00000000
Warning Options = 0x00000000


Graphics driver log information:

Re: Black Graphics Screen Inventor 2016 Startup

Mark.Lancaster — Sat, 02 Apr 2016 12:31:31 GMT

@Anonymous

I would make sure you have all the lastest (required) WIndows 10 updates and also install SP1 for Inventor 2016 since you are still at the RTM version. In the link that I provided for installing SP1, there's information about Inventor 2016 R2.. Free student/educational license do not have access to the R2 or R3 version. Once SP1 is install, apply update 1 for it.

Re: Black Graphics Screen Inventor 2016 Startup

Anonymous — Sun, 03 Apr 2016 06:34:41 GMT

Thanks for the reply,

I have followed your instructions, Windows is up to date, and I downloaded and installed SP1 and update 1.

And once more, the screen returns black.

As I attempted to acquire the Diagnostic information again, Inventor crashed, and prompted to state what happened.

If a redownload is required, then so be it.

I apreciate all the help, this seems to be a more complex issue then what is expexted, and I hope we an find a fix.

Re: Black Graphics Screen Inventor 2016 Startup

Mark.Lancaster — Sun, 03 Apr 2016 12:16:29 GMT

Kbschaar

Can you get Inventor to crash again if you check on the Diagnostic aspect of it and have the CER (Customer Error Report) dialog appear again?

If so do not close the CER but select view report detail. In the list of the 3 files there will be dmpuserinfo.xml or userdmpinfo.xml or something like that..

But go to your temp folder (usually C:\User\<username>\Appdata\local\temp) and find that same file. As a reminder APPDATA is a hidden folder and you may need to adjust your viewing settings. Open the XML file in notepad or XML editor and delete any personal information such as your serial #. Save and attach the file here so we can review it. All personal info is at the top of the XML file.

Re: Black Graphics Screen Inventor 2016 Startup

Anonymous — Sun, 03 Apr 2016 15:50:22 GMT

Im not quite sure what happened, however, I had my brother (More experienced than I), evaluate the settings of inventor, he changed the settings of the hardware, along with some of the window settings, and somehow, it worked. Theres still a mysterious crash here and there if I press diagnostics, but as long as the program works, Im happy. Thank you!