topic Re: "Useless" Crash Reports from months ago. in Inventor Forum

"Useless" Crash Reports from months ago.

mluterman — Wed, 08 Nov 2023 19:52:22 GMT

Note to Inventor folks: Please either send these right away (like in a day or two), or not at all. I can't be expected to still have something from 8 months ago (esp. since it crashed and I may have needed to delete/re-create it). Seems like time is of the essence if you need something useful from me in these situations.

Re: "Useless" Crash Reports from months ago.

Frederick_Law — Wed, 08 Nov 2023 19:58:32 GMT

I think they're cleaning up.

I got emails and each one is older.

I started to Pack n Go files with the report number. Write down some notes if possible.

One of the emails hit one.

The other two I can't do anything.

As least they're asking for info.

Another software support will just close them.

Re: "Useless" Crash Reports from months ago.

Frederick_Law — Wed, 08 Nov 2023 20:23:16 GMT

They worked their way back to March 2023. LOL

Re: "Useless" Crash Reports from months ago.

Gabriel_Watson — Wed, 08 Nov 2023 21:04:19 GMT

Initially, I thought there was something in my error log that peaked their interest. Something specific and declared on the e-mail would greatly help and give credibility to spending time researching. However, I see these kept coming for old crashes, almost like spam, without added value of why it was brought up. I appreciate the effort in not leaving orphaned error reports without closure, but if my error report isn't worth a closer look, I can't dig up my records either.
Many of the reports I file are also intermittent and involving external applications/add-ins, which make the investigation almost impossible without a given focus on what to look for. The automatic logging of error reports should probably verbose a bit more to enable the support&dev teams to ask for pertinent info.

P.S.: this would be interesting to have, @CGBenner... not sure what tags Anji Misra and Chad Stutz have on this forum, but if you could share this with them please (to continue previous talks about the management portal):

Re: "Useless" Crash Reports from months ago.

Frederick_Law — Wed, 08 Nov 2023 20:54:48 GMT

I totally understand I wasn't helping:

3/2/2023, you submitted a crash report against Autodesk Inventor 2023.
You wrote:
Close IV and it crash out. Everything was fine before.

4/14/2023, you submitted a crash report against Autodesk Inventor 2023.
You wrote:
No idea. Went browsing for a while and IV not responding.

🤣

Re: "Useless" Crash Reports from months ago.

guido_66 — Thu, 09 Nov 2023 07:25:51 GMT

December 2022 for me...

Re: "Useless" Crash Reports from months ago.

CGBenner — Thu, 09 Nov 2023 11:27:13 GMT

@johnsonshiue Who could we tag to look into this internally?

Re: "Useless" Crash Reports from months ago.

mluterman — Thu, 09 Nov 2023 13:02:53 GMT

New world record (12/12/2022). OK, now I know it's a glitch. I got two this morning. (Edit: OOPS!...no, I guess I tied guido_66...a thousand pardons).

Re: "Useless" Crash Reports from months ago.

johnsonshiue — Thu, 09 Nov 2023 21:17:55 GMT

Hi Folks,

The Autodesk CER system is undergoing some change. The outdated reports were probably leftover from the server update. They are not intended.

Many thanks!

Re: "Useless" Crash Reports from months ago.

Frederick_Law — Fri, 10 Nov 2023 13:48:10 GMT

One developer replied after I send them some files.

Re: "Useless" Crash Reports from months ago.

mluterman — Fri, 10 Nov 2023 18:55:06 GMT

Thank you for that explanation, Johnson.

Re: "Useless" Crash Reports from months ago.

NigelHay — Mon, 13 Nov 2023 14:20:55 GMT

No world record for you.😊

Hello,

I am a developer monitoring Autodesk Inventor crash error reports.

11/23/2022, you submitted a crash report against Autodesk Inventor 2023.

You wrote:

Re: "Useless" Crash Reports from months ago.

m.kolbH8C37 — Tue, 14 Nov 2023 07:57:36 GMT

Isn’t there a option to unsubscribe from these e-mails? Anyhow, I think these E Mails are pointless. 1. How should I remember a crash in detail, which happened a week or longer ago. 2. Is any company sharing their files?

Re: "Useless" Crash Reports from months ago.

Frederick_Law — Tue, 14 Nov 2023 13:53:22 GMT

@m.kolbH8C37 wrote:
1. How should I remember a crash in detail, which happened a week or longer ago.

Pack n Go the files after the crash, if possible.

I did that a few times. Add notes on what happened and the report number.