topic Re: Technical Support Phone Number in Inventor Forum

Technical Support Phone Number

Anonymous — Tue, 20 Sep 2016 14:57:09 GMT

Is there a Technical Support number for Inventor or Autodesk Operator? Been on the site for 15 minutes and can't find anything.

(would be nice to add something, see examples below)

http://dentrix.com/support/contact <- Very Simple but easy to use. Operator transfers you if you need billing support instead.

https://help.quickbooks.intuit.com/en_US/contact# <- Asks 3 questions first to make sure you are going to the right place.

-MC

Re: Technical Support Phone Number

mcgyvr — Tue, 20 Sep 2016 15:02:06 GMT

http://www.autodesk.com/company/contact-us

http://forums.autodesk.com/t5/inventor-forum/how-to-contact-autodesk-and-or-find-related-information-to-a/td-p/6565732

of course you can also ask your question here..

This is a peer to peer user forum and you may find we are just as quick as going through Autodesk..

Re: Technical Support Phone Number

Curtis_W — Tue, 20 Sep 2016 15:03:17 GMT

Hi mchernetsky,

I didn't visit your links, but as far as contacting Autodesk @Mark.Lancaster put this page together, so you might look it over and contact someone using the appropriate method:

http://forums.autodesk.com/t5/installation-licensing/how-to-contact-autodesk-and-or-find-related-inf...

I hope this helps.
Best of luck to you in all of your Inventor pursuits,
Curtis
http://inventortrenches.blogspot.com

Re: Technical Support Phone Number

Mark.Lancaster — Tue, 20 Sep 2016 15:11:58 GMT

@Anonymous

Welcome to the community...

In addition to @mcgyvr and @Curtis_W information.. Your Autodesk support is based on what you purchased..

If you have an active subscription (maintenance or term) you get free basic web support through your Autodesk Account. However this is automatically assigned to the person or persons that are assigned the contract admin and software coordinator of your subscription. Individual accounts of the subscription must be granted this benefit by the contract admin. Basically you log support issue through your Autodesk Account.

If you purchased advanced support then the contract admin of your subscription will have a express ID # and the phone # you will use. This gives you one on one access for support

If you purchase certain products like Acad LT, Revit LT and etc, you automatically get free adv support as I indicated above.

In addition certain resellers offer technical support as well. It may be free and others may charge for it. Do you have a reseller?

If you are using a trial version or educational (free) version then you support is limited since you have a free product.

Re: Technical Support Phone Number

TheCADWhisperer — Tue, 20 Sep 2016 15:25:14 GMT

Find a Local Partner who understands your business.

Re: Technical Support Phone Number

swalton — Tue, 20 Sep 2016 15:30:17 GMT

Start a support ticket and see what your options are. https://knowledge.autodesk.com/customer-service/account-management/subscription-management/support-options

If you don't have one, you may be able to purchase a Maintainance Plan from Autodesk with phone support.

See https://knowledge.autodesk.com/customer-service/account-management/subscription-management/support-options/phone-support

Did you purchase the software through a reseller? Our reseller offers phone support for an additional fee as well.

Otherwise, post your question here and see what happens.

Betreff: Technical Support Phone Number

Sofia.Xanthopoulou — Tue, 27 Sep 2016 21:53:37 GMT

Hi @Anonymous,

each one of these answers is worth to be marked as accepted solution Thanks guys!

It is up to you @Anonymous to mark at least one post as accepted solution to help other readers to see immediately what to do in similar situations.

Thank you