topic Re: Inventor crashed in Inventor Forum

Inventor crashed

Anonymous — Mon, 10 Feb 2020 15:13:30 GMT

Good afternoon! I installed the Inventor version for students, but I have a problem with it. When I start the program, I get the start page, but when I try to start creating the part, the Inventor closes. Tell me what to do? And can this be due to the fact that I have a "weak" laptop?

Re: Inventor crashed

Mark.Lancaster — Mon, 10 Feb 2020 15:21:20 GMT

@Anonymous

Welcome to the Autodesk community.

Inventor version? What updates have you applied to your Inventor?

Operating system?

Re: Inventor crashed

Anonymous — Mon, 10 Feb 2020 15:59:29 GMT

Inventor version - Inventor Pro 2020

No updates, just installed and the program says that no updates are needed.

Windows 10.

Re: Inventor crashed

Mark.Lancaster — Mon, 10 Feb 2020 15:59:12 GMT

@Anonymous

What says there's no updates? If you are using the desktop app for this, don't.. Its unreliable.

Install Inventor 2020.2 and then 2020.2.1.

Look in manage.autodesk.com/product updates and search for Inventor 2020

Re: Inventor crashed

Anonymous — Mon, 10 Feb 2020 16:07:12 GMT

I'm sorry. Autodesk App just now say about 3 updates. I will try to install it.

Re: Inventor crashed

Anonymous — Mon, 10 Feb 2020 17:10:21 GMT

Update to version 2020.2.1. did not help. Problem still exists. The program crashes when I try to start work. But the training section opens normaly.

Re: Inventor crashed

mcgyvr — Mon, 10 Feb 2020 17:17:30 GMT

@Anonymous wrote:

Update to version 2020.2.1. did not help. Problem still exists. The program crashes when I try to start work. But the training section opens normaly.

In Inventor

Go to tools... application options...hardware tab and check the box for "use software graphics".

THEN RESTART INVENTOR..

Is that better?

If so that indicates the crash is related to your graphics card/driver and you should try to update the graphics card driver and then try to turn that "use software graphics " checkbox OFF and restart Inventor..

You don't want to run all the time with that box checked as performance is effected.

Re: Inventor crashed

Anonymous — Mon, 10 Feb 2020 17:26:30 GMT

When I try to enter the application options, the program has closed again!

Re: Inventor crashed

mcgyvr — Mon, 10 Feb 2020 18:04:49 GMT

@Anonymous wrote:

When I try to enter the application options, the program has closed again!

Try again?

Are you getting a "Crash Report" dialog box where you can submit your email? If so have you done that?

Re: Inventor crashed

johnsonshiue — Mon, 10 Feb 2020 23:45:11 GMT

Hi! Please make sure the graphics driver is up-to-date. When it crashes, please send in the crash report with your email address. After you submit it, please send me an email (johnson.shiue@autodesk.com). I would like to understand the crash better.

Many thanks!

Re: Inventor crashed

Anonymous — Wed, 12 Feb 2020 12:54:23 GMT

Good afternoon! I don't know exectly what helped (I did many different things), but now it's ok. Thanks for the tips!