topic Re: Unable to install Inventor 2021, error 1603 in Inventor Forum

Unable to install Inventor 2021, error 1603

Anonymous — Sat, 01 Aug 2020 11:51:49 GMT

Hi everyone,

I am unable to install inventor 2021, neither from autodesk desktop, nor from the browser offline installer. I always get the error 1603. I have tried all online solutions I could find on the topic, including:

-multiple clean uninstalls, following this guide: https://knowledge.autodesk.com/customer-service/download-install/remove-products/clean-uninstall, including reboots inbetween

-removing all remaining registry entries, following: https://knowledge.autodesk.com/customer-service/download-install/remove-products/remove-windows-products

-Installing the newest license manager update, following:https://knowledge.autodesk.com/search-result/caas/downloads/content/autodesk-licensing-service-download.html

I have also tried different combinations of the above mentioned methods, including deleting all autodesk files following other knowledge guides, not listed here, but to no success. I am at a loss and would appreciate any help.

The logfile says (some parts in German):

LicensingCustomAction.licIsSvcUpgraded [I] [13:49:01:002]: Running helper with params: "C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\10.2.0.4231\helper\AdskLicensingInstHelper.exe" upgrade isUpgraded LicensingCustomAction.licIsSvcUpgraded [I] [13:50:07:000]: process exit code: 106 LicensingCustomAction.licIsSvcUpgraded [E] [13:50:07:001]: exit code: 0, output: Starting Windows service "Autodesk Desktop Licensing Service" failed: Der Dienst antwortete nicht rechtzeitig auf die Start- oder Steuerungsanforderung. . Action ended Return value 3 LicensingCustomAction.licIsSvcUpgraded [E] [13:50:07:001]: Failed to upgrade: Starting Windows service "Autodesk Desktop Licensing Service" failed: Der Dienst antwortete nicht rechtzeitig auf die Start- oder Steuerungsanforderung. CustomAction licIsSvcUpgraded.8B858D99_2C63_4281_AE43_6782314CCC1B returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Cheers

Re: Unable to install Inventor 2021, error 1603

Anonymous — Sat, 01 Aug 2020 12:09:19 GMT

Hi There

Give this article a read through, it's the method that I use to get my software installed, its full of little tips that should help.

Re: Unable to install Inventor 2021, error 1603

Anonymous — Sat, 01 Aug 2020 12:22:53 GMT

Hi,

thanks for the input, but I have followed the suggested tips multiple times.

Two additional bits of information:

-When I try to start the Autodesk Desktop Licensing Service, I get error 1053, following https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-1053-Unable-to-start-Autodesk-Desktop-Licensing-service.html did not help either

-I am trying to install all autodesk products on another drive, E:. However, I also tried the default C:\Autodesk with no success

Re: Unable to install Inventor 2021, error 1603

johnsonshiue — Sun, 02 Aug 2020 19:00:21 GMT

Hi! Did you download the gigabytes install files? It sounds like you tried installing via network, which requires stable and fast internet connection. Try downloading the install files to your local drive and then install locally.

Many thanks!

Re: Unable to install Inventor 2021, error 1603

Anonymous — Mon, 03 Aug 2020 07:40:33 GMT

Yes, as johnsonshiue has said, try downloading the actual files, there are instructions on how to do that here:

https://clintbrown.co.uk/2020/04/16/successfully-installing-your-autodesk-software/

Re: Unable to install Inventor 2021, error 1603

Anonymous — Mon, 03 Aug 2020 09:26:57 GMT

Hi,

yes, I did install via the browser method. I also tried following the steps suggested by @Anonymous (https://clintbrown.co.uk/2020/04/16/successfully-installing-your-autodesk-software/) but no success.

In the end, what does not work is the AdskLicensingService. I can not get that to run, no matter what I do. I only get

"service did not respond in a timely fashion"

At this point, I suspect it is a Windows issue.

Re: Unable to install Inventor 2021, error 1603

Anonymous — Mon, 03 Aug 2020 09:40:43 GMT

Try stopping the service, it should restart itself.

Re: Unable to install Inventor 2021, error 1603

Anonymous — Mon, 03 Aug 2020 10:51:02 GMT

I cannot stop it as it is not running.

It does not run on boot, it cannot be started manually and I have tried all suggestions listed above in an attempt to fix that, but no success.

Re: Unable to install Inventor 2021, error 1603

JDMather — Mon, 03 Aug 2020 12:49:14 GMT

What are your system specs?

Can you show image of these three files for 2021 (including the file size)?

Re: Unable to install Inventor 2021, error 1603

Anonymous — Tue, 04 Aug 2020 11:56:33 GMT

I have now removed the files, as they were no longer necessary. However, they almost certainly are not the problem. I say that, because I tried multiple times again, to no success. Furthermore, I am able to run Inventor 2018, so a download or file corruption is highly unlikely.

Other services are unable to start, like the BITS service for example. Hence, neither Windows update nor the DISM/SFC scan and repair tools work (https://www.windowscentral.com/how-fix-background-intelligent-transfer-service-bits-problems-windows-10#fix_bits_sfc_dism_windows10), not even when choosing a fresh Windows ISO image file as a source.

I believe, I have no option but to set up a fresh windows installation.