topic Re: Customer Feedback Broken! in Inventor Forum

Customer Feedback Broken!

SEC_MECH — Fri, 20 Nov 2020 02:09:41 GMT

Since yesterday. When ever I close Inventor 2021.2 it does not close.

If I hover the mouse over the icon in the taskbar I see two Inventor windows

1) Autodesk Inventor Pro

2) Inventor Customer Feedback

It is not possible to bring the feedback form to the front and it is preventing Inventor from closing.

It is necessary to close the feedback form from the task bar before it is possible to close Inventor.

Re: Customer Feedback Broken!

johnsonshiue — Fri, 20 Nov 2020 21:14:12 GMT

Hi! I suspect it might be due to system process or security measure blocking the Feedback dialog from sending in the feedback. Or, we have a bug here. If you restart Inventor, does it work better?

Many thanks!

Re: Customer Feedback Broken!

ChrisMitchell01 — Fri, 20 Nov 2020 21:47:36 GMT

Hi,

We haven't heard about this problem before now. If you have time/interest to help with debugging this further, could you please check to see if you:

see any errors in a virus checker?
can confirm if you have any special web proxy configuration in place? Any erros there?

You can avoid this by unloading the FeedbackAddin from Tools, Addins.

Many Thanks,

Chris

Re: Customer Feedback Broken!

Cole64 — Tue, 24 Nov 2020 23:29:55 GMT

I have this problem too. Removing it from the addins fixed the problem. My computer is managed by IT and working with a proxy. Not sure how to check for errors. The feed back could be displaying off screen. I use 2 screens + laptop at work and then 1 screen + laptop at home and I find that sometimes pop up windows display in weird places where I can only close through the taskbar.

Re: Customer Feedback Broken!

FrodoZhou — Wed, 25 Nov 2020 16:20:42 GMT

Hi,

Thank you everyone for reporting this issue. This is certainly new to us, we'd like to look into what's going on when the feedback dialog is hidden in the background, if anyone run into this issue can you please let us know

If you're using multiple monitors
If the feedback dialog dismiss by itself and Inventor close if you wait for 15+ seconds
If you can help us diagnose the issue if we send you a patched dll which can help us get log info

Regards,

Frodo

Re: Customer Feedback Broken!

Cole64 — Wed, 25 Nov 2020 23:48:20 GMT

Hi Frodo,

I can help and in response to your questions:

Yes dual monitors above and laptop bottom middle.
Inventor did close after 15 sec
I will send you my email address.

Thanks

Colin

Re: Customer Feedback Broken!

SEC_MECH — Tue, 20 Apr 2021 06:13:57 GMT

I am glad that I posted this because the issue came back with 2022 install and I had forgotten how to resolve.

Thanks @ChrisMitchell01 for the note about addin removal.

Re: Customer Feedback Broken!

FrodoZhou — Tue, 20 Apr 2021 17:54:36 GMT

Hi,
Thanks for letting us know. We did implement a fix in Inventor 2022 but sounds there are still cases that fix does not cover. We have a way now to turn on a local logging (it is off by default) to collect more info so that we can diagnose the issue, please let me know if you'd like to help us on that.
Frodo

Re: Customer Feedback Broken!

SEC_MECH — Fri, 15 Oct 2021 01:49:58 GMT

Just an update. I had my PC reimaged last week and have installed and updated to Inventor 2022.1.1.

The problem has reoccurred but removing the add-in as @ChrisMitchell01 suggested did the trick.

Re: Customer Feedback Broken!

Cole64 — Wed, 10 May 2023 02:39:55 GMT

I have installed 2024 and this issue is still occurring. However, it is harder to determine that it is the feedback popup that is causing it as it does not show up when you hover over the Inventor Icon. After disabling Feedback in addins, shuts down immediately.

Re: Customer Feedback Broken!

nick_panzarino — Thu, 05 Feb 2026 17:03:08 GMT

Still an issue in Inventor 2025... Disabling the add-in is the simplest fix, but making all users do this manually is not ideal. Any update on a permanent solution?

Re: Customer Feedback Broken!

Leo_xie — Thu, 05 Feb 2026 23:21:38 GMT

Hi @nick_panzarino , thanks for your feedback.
Could you let me know if the Feedback dialog is there when try to exit Inventor? Is the issue always reproducible on your machine before disable the add-in?

Re: Customer Feedback Broken!

nick_panzarino — Fri, 06 Feb 2026 13:36:41 GMT

Yes, the issue is very consistent before disabling the add-in: it occurs every time you try to close Inventor. The Feedback dialog never appears, but sometimes a thin white bar appears somewhere on screen that cannot be clicked or interacted with: I believe that's the feedback window failing to appear or render and preventing Inventor from exiting. It's difficult to diagnose and resolve unless you stumble upon a specific forum post like this. Honestly: I don't think anyone would be sad to see the feedback window retired from future versions of Inventor. When it fails in this way it prevents inventor from closing. And even when it works it's an annoyance at best.

Re: Customer Feedback Broken!

Leo_xie — Fri, 06 Feb 2026 17:50:51 GMT

Thanks so much for the detail explanation. I have created a ticket. The team will review the possible enhancement in the future releases.

Re: Customer Feedback Broken!

ChrisMitchell01 — Fri, 06 Feb 2026 19:25:31 GMT

This is generally caused by a "strange" screen resolution issue as the addin attempts to calculate the center of the screen to position the dialog box. What screen zoom & resolution settings are you using? Do you use multiple monitors or perhaps remote/virtual desktop?

I used to see it quite regularly on virtual instances where there was a mismatch in screen resolutions, but haven't encountered it since moving up to Inventor 2026.

Otherwise, the only option is still to unload the addin, which is indeed far from ideal.

Hope this helps,

Chris

Re: Customer Feedback Broken!

nick_panzarino — Tue, 23 Jun 2026 15:13:21 GMT

I'm still seeing this issue on the same PC after updating to Inventor 2026.3. This is on a laptop with one monitor, no docking station or external monitors connected. The feedback popup appears with incorrect resolution, cannot be easily closed, and prevents Inventor from Exiting. Disabling the Feedback Add-in is the simplest solution, but as others have said: it's not ideal. Any updates on a resolution?

Re: Customer Feedback Broken!

Leo_xie — Tue, 23 Jun 2026 16:17:31 GMT

@nick_panzarino , thanks for your feedback. We are working on the enhancement (INVGEN-89916). The idea is to close the dialog automatically if it cannot show properly or the focus is switched out of Inventor. The solution is under internal verification currently.