topic Re: uninstall tool: uninstall is greyed out in Inventor Forum

uninstall tool: uninstall is greyed out

stefaan.boel — Thu, 04 Feb 2021 14:57:28 GMT

Hi,

I'm instructing our userbase to remove older versions of their PC using the uninstall tool.

A user reported back to me that she can not uninstall, as the button is greyed out. What's the root cause of it? Solution?

Re: uninstall tool: uninstall is greyed out

SBix26 — Thu, 04 Feb 2021 19:32:23 GMT

I don't know what causes it to be disabled, but I think the quickest way forward would be to simply re-boot the computer, then try again. If that doesn't do it, perhaps it is a permissions issue, that the user does not have administrator privileges.

Sam B
Inventor Pro 2021.2.1 | Windows 10 Home 2004
LinkedIn

Re: uninstall tool: uninstall is greyed out

johnsonshiue — Thu, 04 Feb 2021 22:01:37 GMT

Hi! I have not seen this behavior before either. Like Sam mentioned, it is probably UAC or User Profile related. What about uninstalling from Control Panel -> Programs and Features?

Maybe you need to run Autodesk Uninstall Tool as an Admin.

Many thanks!

Re: uninstall tool: uninstall is greyed out

stefaan.boel — Fri, 05 Feb 2021 10:46:57 GMT

Well, indeed a reboot did the trick here.

User just reported back to me. Thanks for the tip!

Re: uninstall tool: uninstall is greyed out

b.mccarthy — Mon, 04 Apr 2022 17:48:24 GMT

The issue still persists.

I have several 2023 versions installed (Inventor, Mechanical, etc.), which do not display:

Neither a reboot or "Run As Admin.." affects the list.

Re: uninstall tool: uninstall is greyed out

johnsonshiue — Tue, 05 Apr 2022 00:51:53 GMT

Hi! Starting from 2022 product line, the install process has been changed. The Uninstall Tool no longer supports newer products.

Many thanks!