topic Re: Activation issue (LT 2017) in Installation & Licensing Forum

Activation issue (LT 2017)

Anonymous — Tue, 13 Dec 2016 09:51:52 GMT

Hello,

I am unable to activate a newly bought Autocad lt 2017 sub (3 years).

After installing from the account and using the provided serial/product key I receive the error "contact your administrator for permission to use this product"

Another account = same message, and I don't have a tab 'users' that there seems to be reference to where this can be set up.

After looking around this is the only support option available ? Why not a simple ticket form ? This kind of service is APALLING for a product this expensive.

Can we get this sorted out asap ?

Re: Activation issue (LT 2017)

Anonymous — Tue, 13 Dec 2016 10:33:24 GMT

Sent a request per mail with another 'problem category'. This was sorted out in the meantime.

Re: Activation issue (LT 2017)

natasha.l — Tue, 13 Dec 2016 21:13:22 GMT

Hello @Anonymous,

Thank you for contacting Account Management.

Sorry for the inconvenience I understand you are having an issue accessing user permissions settings on your account.

As Contract Manager you are able to see the users tab. Account Management has resolved the issue and you can now select the users tab.

User Settings & Permissions Helpful Links
https://knowledge.autodesk.com/customer-service/account-management/subscription-management/users-permissions/add-remove-users-classic-view
https://knowledge.autodesk.com/customer-service/account-management/subscription-management/users-permissions/set-user-permissions-classic-view

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