topic Re: License Authentication Error for Students in Installation & Licensing Forum

License Authentication Error for Students

yeonghwan — Wed, 04 Jan 2023 08:38:17 GMT

Hello

I'm Younghwan Jang, a graduate student in the Department of Mechanical Systems Engineering at Kookmin University.

I was able to authenticate my yeonghwan96@kookmin.ac.kr account for educational purposes and logged in with that ID in 3ds max.

I'm leaving an inquiry because it's not certified.

Please check.

Thank you.

From Jang Young Hwan.

Re: License Authentication Error for Students

mdavis22569 — Wed, 04 Jan 2023 11:35:36 GMT

Hi @yeonghwan

What's the error message you're getting?

Do you show a valid subscription in your account manager? If not, you might need to sign up again for another year of activity / license

Re: License Authentication Error for Students

yeonghwan — Wed, 04 Jan 2023 11:41:29 GMT

When running 3ds max, an error message appears even though student authentication is enabled as shown below! Of course, I logged in with my student-certified ID.

Re: License Authentication Error for Students

rushabhthakkar_910 — Wed, 04 Jan 2023 13:58:41 GMT

@yeonghwan, Few things to check.

1. check here https://manage.autodesk.com/products, whether 3DS Max is visible or not.

2. click "Install" and cancel the download process. Than try using it.

3. Also have a look at this..!! https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/A-license-could-not-be-found-for-this-email-address-when-launching-an-Autodesk-software.html#:~:text=If%20the%20issue%20shows%20up,browser%20and%20select%20%22Install%22.