topic Re: LMTOOLS in Installation & Licensing Forum

LMTOOLS

Anonymous — Tue, 20 Dec 2016 12:44:34 GMT

I have suddenly started to get an issue with accessing the server. I have restarted, reconfigured everything but no luck. I am told port 2080 is open but cannot see it when I run netstat.

error is now pointing to lmgrd.exe not running.

ALBSL1PLMDLS001: license server UP (MASTER) v11.13.1

Vendor daemon status (on ALBSL1PLMDLS001):

adskflex: The desired vendor daemon is down.
Check the lmgrd log file, or try lmreread.
Vendor:Host: ALBSL1PLMDLS001
License path: 27000@ALBSL1PLMDLS001;
FlexNet Licensing error:-97,121
For further information, refer to the FlexNet Licensing documentation,
available at "www.flexerasoftware.com".

Production is now down due to this problem

Re: LMTOOLS

rkmcswain — Tue, 20 Dec 2016 12:47:17 GMT

What changed in between the time it was working and now?

Did the server reboot?

Did you upgrade the .exe files for the LM?

New license file?

Anything?

Re: LMTOOLS

Mark.Lancaster — Tue, 20 Dec 2016 13:03:54 GMT

@Anonymous

Welcome to the community...

In addition to @rkmcswain questions.. Please provide the debug log file that is defined under the config services tab.

Re: LMTOOLS

Darin.Green — Tue, 20 Dec 2016 13:35:04 GMT

The new default location when installing the license manager utility is under C:\Autodesk\Network License Manager on the server. Kill any running lmgrd.exe and close lmtools.

Right-Click the Network license manager folder and choose properties
On the Security tab, cclick Edit
Add the everyone group
Give the group Full Control
OK, back to the Properties dialog box/ Security tab
Click Advanced
Check the box at the bottom to Replace all child object permission entries
OK all the way out.
Open LMTOOLS and start the license service.
- You should see "Server started successfully..."

Go back to your machine and attempt to launch the application.

Re: LMTOOLS

natasha.l — Tue, 20 Dec 2016 19:31:01 GMT

Hello @Anonymous,

Sorry you are experiencing this issue with your network licensing.

This issue could also be associated with:

Wrong hostid on SERVER line for license
-or-
Invalid license key (inconsistent authentication code)

Check the host id in your license file. This error usually means that the license file has the wrong host id.

In a .lic file, the host id is on the SERVER line

The host ID should match one of the Ethernet addresses shown on the System Settings tab of LMTOOLS (the "host ID" is also known as the "Ethernet address", "Physical address", or "MAC address").

The Ethernet Address box lists the possible host ids

If the host id or Ethernet Address in your license file do not match the host id or Ethernet Address as shown in LMTOOLS, please contact Autodesk regarding your license.

Let us know about your progress.

Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.

Re: LMTOOLS

Anonymous — Wed, 21 Dec 2016 03:56:41 GMT

I also have a concern that port 2080 is not visibly open but my network team tell me it is.

[cid:image001.png@01D25B5F.9647E300]

Jonathan Andrew Bray
Senior Lead Engineer
Digital Manufacturing & Innovation
Engineering
[cid:image003.png@01D213EC.5BE1CCE0]
T: +971-3 7071300
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M: +971-55 9008711
PO Box 86519
Al Ain United Arab Emirates
jbray@strata.ae
www.strata.ae

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Re: LMTOOLS

Anonymous — Wed, 21 Dec 2016 05:09:05 GMT

Hi,
This did not work. From what I can see the lmgrd is not starting up.

[cid:image001.png@01D25B69.B8F51990]

Jonathan Andrew Bray
Senior Lead Engineer
Digital Manufacturing & Innovation
Engineering
[cid:image003.png@01D213EC.5BE1CCE0]
T: +971-3 7071300
F: +971- 3 7071491
M: +971-55 9008711
PO Box 86519
Al Ain United Arab Emirates
jbray@strata.ae
www.strata.ae

Disclaimer: This message (including any attachments) is confidential and intended solely for the person or organization to whom it is addressed. It may contain privileged and confidential information. If you are not the intended recipient, you should not copy, distribute or take any action in reliance on it. If you have received this message in error, please notify us immediately by telephoning or emailing the sender. This footnote also confirms that this email message has been scanned for the presence of computer viruses.

Re: LMTOOLS

Anonymous — Wed, 21 Dec 2016 05:13:05 GMT

This is all good. The license file has not been touched and has been working for many weeks and now it stops. From what I see the lmgrd.exe is not starting.

Jon

Jonathan Andrew Bray
Senior Lead Engineer
Digital Manufacturing & Innovation
Engineering
[cid:image003.png@01D213EC.5BE1CCE0]
T: +971-3 7071300
F: +971- 3 7071491
M: +971-55 9008711
PO Box 86519
Al Ain United Arab Emirates
jbray@strata.ae
www.strata.ae

Disclaimer: This message (including any attachments) is confidential and intended solely for the person or organization to whom it is addressed. It may contain privileged and confidential information. If you are not the intended recipient, you should not copy, distribute or take any action in reliance on it. If you have received this message in error, please notify us immediately by telephoning or emailing the sender. This footnote also confirms that this email message has been scanned for the presence of computer viruses.

Re: LMTOOLS

Mark.Lancaster — Wed, 21 Dec 2016 12:50:17 GMT

@Anonymous

Have you done the stuff that @Darin.Green has provided? You still haven't provided the debug log liked I asked for.

Re: LMTOOLS

Anonymous — Wed, 21 Dec 2016 13:16:41 GMT

Yes. I have done everything. Unistalled and installed from scratch. No joy so attached the debug log file.

Disclaimer: This message (including any attachments) is confidential and intended solely for the person or organization to whom it is addressed. It may contain privileged and confidential information. If you are not the intended recipient, you should not copy, distribute or take any action in reliance on it. If you have received this message in error, please notify us immediately by telephoning or emailing the sender. This footnote also confirms that this email message has been scanned for the presence of computer viruses.

Re: LMTOOLS

Mark.Lancaster — Wed, 21 Dec 2016 13:20:09 GMT

@Anonymous

No file attached. Please do not use the reply method associated to the email you receive regarding this posting. Come back to the actual posting and attach your log file there.

Re: LMTOOLS

dembkod — Thu, 22 Dec 2016 15:33:48 GMT

JBray,

Hello. Sorry to hear about your grief. I have some thoughts for you. As I understand it: This is new behavior and used to work. So, if this is the case, something obviously changed.

Did you change anything with the licensing itself when this behavior started? New license file? Upgrade of the license manager? Did you make any change to the licensing to trigger the problem or did it just start on itself?

If it just started on itself, then something changed on your server or router to possibly block the service. It may be worth checking to see if any maintenance was performed at this time.

Next you need to try to start the service in LMtools and then check some things:

Open the Debug.log and scroll to the bottom of the file. Look for an error. It may tell you exactly what is going wrong. If there is a memo here, let us know what it says. Open LMTOOLS and on the “Config Services” tab click “View Log” and “Close log” to open and close the file for review. Bottom of the file is where we should look.
Open your license file and look at the MAC address. Does it Match the MAC address in LMTOOLS (Natasha posted the process in an earlier reply)
If the MAC address is good, open your license file and place a cursor at the end of the top row (MAC address) enter a space and type 27005 and save the file. Then try to start the service again- this binds the license to 27005 which could easily help.

Can you give these a review and let us know what you find?

-David