topic Re: Start up problem in Installation & Licensing Forum

Start up problem

Anonymous — Mon, 02 Jan 2017 04:45:29 GMT

I have downloaded a free trial Revit 2017 but when the Autodesk Install Now window gets to 100% the bar turns red and has the message "something is preventing the software from launching. Please contact customer support".

"Help!"

Re: Start up problem

Mark.Lancaster — Mon, 02 Jan 2017 06:29:24 GMT

@Anonymous

Welcome to the community....

The "install now" option is an unreliable method of installing Autodesk products and shouldn't be used at all.

So lets first, perform a clean uninstall per these instructions. Just make sure to adjust settings if you have other Autodesk products already installed/working on your machine. Then, download and install per:

1. Access the Autodesk Virtual Agent and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

If you want the full recommended installation steps, click on the installation link in my signature.

However if the installation does fail using this method, please post your installation log file here so we can review it. Posting info: Sometimes installation log files contain personal information such as your serial #. Prior to posting your log file please make sure to remove such info.

Good luck on your installation and report back on your progress.

Re: Start up problem

natasha.l — Tue, 03 Jan 2017 18:01:33 GMT

Hello @Anonymous,

I wanted to check-in with you, I hope you were able to resolve the issue by using the Virtual Agent.

If so, please select a response that resolved the issue and click "Accept As Solution" button to help others in the community.

Thank you.

Re: Start up problem

Anonymous — Fri, 06 Jan 2017 01:53:59 GMT

Hi,

The help I received was very good to get the down load started thank you,
however I gave up after three days of trying to down load the program, I
only got the first part of the three parts on offer.

The down load speed starts out fast but after 4 or 5 hour it just stops?

I will contact my local reseller and see what I can do.

Regards

Warren Skelton

Skelco

Metal Fabrication & Drafting Service

0409897542

skelco@gil.com.au