topic Re: License Manager - Question in Installation & Licensing Forum

License Manager

Anonymous — Mon, 09 Jan 2017 18:37:21 GMT

For the past few days we have been getting a window pop up when opening Civil 3d asking for a serial number. Our serial number is entered correctly, but we're not able to activate it. When we pick the "quit" option, we get the following

Our account is up to date.

Re: License Manager

matthew.d — Mon, 09 Jan 2017 19:26:14 GMT

Hi @Anonymous,

Welcome to the community!

Sorry to hear about that the licensing manager is not functioning correctly. Your LGS.data file may have become corrupted, as you have indicated it was previously working. Redirecting of HTTP traffic may also be occurring, which can cause this issue. We will need to verify that the FlexNet Licensing Service is running correctly by following the steps in this Autodesk Knowledge Network (AKN) article.

Let me know how it goes, as I am happy to assist further.

Re: License Manager

Anonymous — Mon, 09 Jan 2017 19:30:26 GMT

Hi Matthew - thanks for the response. It turns out that our subscription had expired and the email notifications were overlooked.

Re: License Manager

matthew.d — Mon, 09 Jan 2017 20:06:23 GMT

@Anonymous,

Thanks for the update, let me know if you need any assistance in getting it back up and running.

Re: License Manager - Question

Anonymous — Mon, 09 Jan 2017 20:15:26 GMT

Hello,
How can I expedite my "Confirmation of Subscription" email that I was told takes 24 to 48 hours?
Thank You,
--Dave W.

Re: License Manager - Question

matthew.d — Mon, 09 Jan 2017 23:03:12 GMT

Hi @Anonymous,

I presume this is for your new order. Your account should have already synced, usually it takes much less time then 24-48 hours (typically instant). It appears the for the license you received, all you will need to do is sign in to AutoCAD Civil 3D. Let me know if this is not the case or if you have any trouble.