topic Re: Proxy problem in Installation & Licensing Forum

Proxy problem

Anonymous — Tue, 17 Jan 2017 16:24:29 GMT

Hello!

I have a problem downloading files though Autodesk web site. They ask me "proxy autenticathions".

I don't have any proxy activated, I already unistalled my antivirus, I tried already every solution I read in the forum and online.

I'm desperate! please help

Re: Proxy problem

Alfred.NESWADBA — Tue, 17 Jan 2017 16:50:58 GMT

Hi,

>> They ask me "proxy autenticathions".

>> I don't have any proxy activated,

Please show a screenshot of that message, but I'm quite sure that this question is from your network and not from the one from Autodesk.

You might try another Internet-Browswer or try to download the software from >>>Autodesk Virtual Agent<<< and install then from the local file(s).

- alfred -

Re: Proxy problem

natasha.l — Tue, 17 Jan 2017 17:40:26 GMT

Hello @Anonymous,

Welcome. As @Alfred.NESWADBA try using the Autodesk Virtual Agent. You should temporarily disable your firewall as well.

Windows Firewall Issues

Locate > Control Panel\All Control Panel Items\Windows Firewall\Customize Settings

Please keep us posted.

Re: Proxy problem

Anonymous — Tue, 17 Jan 2017 21:56:26 GMT

@Alfred.NESWADBA @natasha.l

Thanks guys! I did it through Autodesk Virtul Agent as you recommend. Thanks a lot!

But now I've one more problem. I complete the autocad installation correctly but in the moment I try to open it it block like this

Re: Proxy problem

natasha.l — Tue, 17 Jan 2017 22:53:38 GMT

Hello @Anonymous,

Sorry for the issue you are encountering at launch. This may be due to corrupt licensing, internet block, antivirus block, Internet Explorer LAN incorrect setting.

Try the following series of steps:

-Delete C:\ProgramData\FLEXnet

-Turn off Antivirus & Firewall and retry

-Enable detect settings

Clear the browser cache
Browse to Control Panel\All Control Panel Items\Internet Option
In the Advanced tab > Reset button to reset Internet Explorer's settings to the defaults
In the Security tab, select Reset All Zones to Default level
In the Content tab, select Clear SSL state
Select Apply

In the Control Panel >> Internet Options >> Connections tab >> LAN settings >> Automatically detect settings enabled

If the following does not resolve the issue please provide a log. Download Link: http://www.autodesk.com/aida > Select "Create Zip File"

Thank you.

Re: Proxy problem

Anonymous — Wed, 18 Jan 2017 16:31:40 GMT

@natasha.l

I did everything but still the same problem. Intalled AIDA but, i feel retard sorry, i don't know how to use it. can u help me please?

this is the current stituation

Re: Proxy problem

Mark.Lancaster — Wed, 18 Jan 2017 16:37:21 GMT

@Anonymous

Based on the "red" section for the AIDA information. It appears you don't have proper "rights" to your machine. Are you sure you have Admin rights on your machine?

Re: Proxy problem

natasha.l — Wed, 18 Jan 2017 18:34:27 GMT

Hello @Anonymous,

Welcome! The information you provided is fine. Yes, it seems like a Windows User permissions issue, users must have Full Control permissions (Administrator) to all files and folders in the C:\Users\USERNAME% directory and registry keys.

Run through these steps:

-Sign in as Administrator orCreate a New User Account(Full Control user)

-Reboot the machine

-Temporarily disable Antivirus

-Delete Temp items C:\Users\xxxxx\AppData\Local\Temp folder

- Re-install the software by Right Clicking on the part1.exe file downloaded and select “Run As Administrator”.

(This will automatically extract both parts and begin the installation process)

Please keep us posted on the progress. Thank you.

Re: Proxy problem

natasha.l — Sat, 21 Jan 2017 00:52:10 GMT

Hello @Anonymous,

I wanted to check-in with you, I hope you were able to resolve the issue.

If so, please select a response that resolved the issue and click "Accept As Solution" button to help others in the community.

Thank you.

Re: Proxy problem

Anonymous — Sat, 21 Jan 2017 11:04:15 GMT

yes yes i'm sure.. I've just one user in my pc and it is administrator

Re: Proxy problem

Anonymous — Sat, 21 Jan 2017 11:17:41 GMT

I'm sorry for the delayed response. Wich one do I need to delete? cause I'ce planty of them

Re: Proxy problem

Mark.Lancaster — Sat, 21 Jan 2017 13:49:55 GMT

Delete as many files and folders in your personal temp location. That folder location should always be cleaned out every so often. You will not be able to delete everything but try to clean out as much as possible.

Re: Proxy problem

natasha.l — Wed, 25 Jan 2017 00:17:47 GMT

Hello @albertoceccon,

I wanted to check-in with you, I hope you were able to resolve the issue. Did emptying the temp folder help?

If so, please select a response that resolved the issue and click "Accept As Solution" button to help others in the community.

Thank you.

Re: Proxy problem

Anonymous — Thu, 26 Jan 2017 11:10:47 GMT

I didn't solve it. I'm gonna try the last one: format c: . I will let u know as soon as possible

Re: Proxy problem

Alfred.NESWADBA — Thu, 26 Jan 2017 11:34:35 GMT

Hi,

>> I'm gonna try the last one: format c:

A proxy is by default not installed on a local workstation, so formatting your workstation probably is not the solution.

A proxy is a device in the network typically between your server and the internet connection (or maybe between your workstation and the internet connection.

- alfred-

Re: Proxy problem

Anonymous — Thu, 26 Jan 2017 23:49:22 GMT

Yes, the point is I didn't set any proxy and from a day to another Cad was gone. By the way I did format c: and now everything is working again

Re: Proxy problem

natasha.l — Fri, 27 Jan 2017 00:17:12 GMT

Hello @Anonymous,

Glad you resolved the issue and that you are up and running.

Thank you for posting.

Re: Proxy problem

Anonymous — Fri, 27 Jan 2017 14:04:03 GMT

@natasha.l Thanks a lot for your help!