topic Re: "Something preventing the software from launching...." in Installation & Licensing Forum

"Something preventing the software from launching...."

Anonymous — Tue, 24 Jan 2017 00:37:40 GMT

Then please let us know

which version of AutoCAD
which version of operating system
if the same happens, when you create a new Windows user account, give that account admin permissions, login with that account and start AutoCAD

Hello,

I cant enter Robot structural analysis 2016 of operating system of Windows 64-bit in my laptop (as I already install it) so i tried to uninstall and reinstall it back again then during downloading the application, it shows this...

. what does it mean?

Re: "Something preventing the software from launching...."

Mark.Lancaster — Tue, 24 Jan 2017 00:56:25 GMT

@Anonymous

Your installation is simply failing due to the method (web installer) you're using. This method is unreliable and shouldn't be used.

Download and install per:

1. Access the Autodesk Virtual Agent and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

If you want the full recommended installation steps, click on the installation link in my signature.

However if the installation does fail using this method, please post your installation log file here so we can review it. Posting info: Sometimes installation log files contain personal information such as your serial #. Prior to posting your log file please make sure to remove such info.

Good luck on your installation and report back on your progress.

Re: "Something preventing the software from launching...."

Anonymous — Mon, 30 Jan 2017 07:28:29 GMT

Hello back.. No i didn't get to solved the problem. i think it was because there is still a root file (from Autodesk software even after you uninstalled it) so i had to format my laptop then I can re-install it back in my laptop.