topic Re: Application has stopped working in Installation & Licensing Forum

Application has stopped working

ysin9ZGAC — Mon, 30 Jan 2017 20:06:59 GMT

So, my work station installed Autocad and Revit 2017 last Friday(1.27.2017)

Today, none of the program can run. Every time I run the any autodesk suite program, it showed "First run initializing..." it froze and message popped up "AutoCAD Application has stopped working"

Last windows update on 1.24.17, and worked fine until 1.27.17

My Revit 2015, CAD 2015, 3ds Max 2015 all worked on Friday after installation of 2017.

Then today neither my 2015 suite nor 2017 suite could run.

This error log generated under temp folder
E r r o r o p e n i n g H K L M \ S o f t w a r e \ A u t o d e s k \ A u t o C A D \ R 2 0 . 0 \ A C A D - E 0 0 6 : 4 0 9 \ P r o f i l e s
E r r o r o p e n i n g H K L M \ S o f t w a r e \ A u t o d e s k \ A u t o C A D \ R 2 0 . 0 \ A C A D - E 0 3 0 : 4 0 9 \ P r o f i l e s

D o n e !

Will provide any information that would help solving this issue

Thanks and appreciated

Re: Application has stopped working

natasha.l — Mon, 30 Jan 2017 22:28:03 GMT

Hello @ysin9ZGAC,

Welcome back to the community. It seems the program is having a hard time locating the registries. Please locate the Registry Editor by going to the "Windows Start" icon > type in Search "regedit" > locate the folders you mentioned right click you have listed and make sure you have " full control permissions"

Please keep us posted on the progress.

Re: Application has stopped working

ysin9ZGAC — Mon, 30 Jan 2017 22:44:57 GMT

Thank you very much for your help

However, I am not able to locate E030:409.
Anyhow, I checked the box to allow full control, yet, same issue occurs.
(I am usin the administrator account to login windows, allowed full control for all users)

More about the error log, It does not show up everytime the program crashed. I am trying to re-install every program but still, no luck yet.
It is weird because

Thanks,
York

Re: Application has stopped working

ysin9ZGAC — Mon, 30 Jan 2017 22:56:22 GMT

It's weird because it worked just fine on Friday (I did reboot my PC on Friday)
The log was generate only after CAD 2015 crashed. Other programs and other versions did not create any log so it is near impossible for me to describe what happens.

Thanks

Re: Application has stopped working

Darin.Green — Tue, 31 Jan 2017 00:08:34 GMT

There could be a number of reasons for this behavior. First, try clearing your temp folder then reset AutoCAD back to defaults as shown in this video.

Re: Application has stopped working

ysin9ZGAC — Tue, 31 Jan 2017 00:21:54 GMT

Thank you very much.

I just cleaned up the temp file as shown in the video. However, the reset part is missing or really quick in the video (1:19 - 1:20)

I have already reinstalled the program. I also tried "reset to default" from the start menu.

Many thanks again

Re: Application has stopped working

natasha.l — Tue, 31 Jan 2017 18:41:02 GMT

Hello @ysin9ZGAC,

I wanted to check-in with you, I hope you were able to resolve the issue.

If so, please select a response that resolved the issue and click "Accept As Solution" button to help others in the community.

Re: Application has stopped working

ysin9ZGAC — Mon, 06 Feb 2017 16:44:03 GMT

Thank you for your response.

I actually called the technical support from the retailer where we bought the license and had them remote control my work station.

However, we were not able to fix it. At last, I just decided to reinstall the windows OS.

Thank you very much and appreciated the effort.