topic Re: Error getting student access for Maya Mac OS in Installation & Licensing Forum

Error getting student access for Maya Mac OS

pablobaranoffdorn — Sat, 14 Jan 2023 08:09:13 GMT

I get "Apologies for the delay. The system is currently experiencing a problem. We’re working hard to resolve the issue. Please try again later." from their site every time I try to get Student Access or get Maya for Students. I can never get a student license. I contacted Autodesk support and they have been trying to help but they reset my profile and still, I wasn't able to get Student Access. Autodesk said they can't figure out the issue, I sent them a video of the steps I did, but there is no answer yet after 2 days.

Re: Error getting student access for Maya Mac OS

Anonymous — Mon, 16 Jan 2023 10:22:02 GMT

[ The contents on this post have been edited as they do not conform with Community Guidelines @handjonathan ]

Re: Error getting student access for Maya Mac OS

mdavis22569 — Mon, 16 Jan 2023 13:08:22 GMT

@pablobaranoffdorn

Start a new profile and see if you can get it.

The download is available to trial ..

Re: Error getting student access for Maya Mac OS

rushabhthakkar_910 — Mon, 16 Jan 2023 13:44:14 GMT

@pablobaranoffdorn, 1. Try a different browser.

2. Create a new account.

Re: Error getting student access for Maya Mac OS

pablobaranoffdorn — Mon, 16 Jan 2023 13:51:42 GMT

Done that, Firefox, Chrome, Safari (****). The second account only trial for 30 days and the current one I want to keep since I use fusion 360 for individual licenses is not compatible with the other account with a 30-day trial Maya so I can’t work on both licenses. I want my current account to be reset properly, so I can choose what I need, I lose more time fixing it myself when the problem is from Autodesk, as proved by having two accounts and both can only have a 30-day trial. Given the case that I have the documents from the university for a 1-year use, this isn’t professional support.

Re: Error getting student access for Maya Mac OS

rushabhthakkar_910 — Mon, 16 Jan 2023 13:54:25 GMT

@LeoWarrenADSK, Can you help with this..?

Re: Error getting student access for Maya Mac OS

mdavis22569 — Mon, 16 Jan 2023 13:59:28 GMT

I'd keep both for now ... and working to the the error resolved.

As I normally mention Leo in these. That's limited to a point too, as this is a common error, the 2nd account for now is the easiest and fastest til it's resolved online.

Re: Error getting student access for Maya Mac OS

alyendicott — Mon, 16 Jan 2023 16:11:28 GMT

I am experiencing this exact same issue but with AUTOCAD MAC. I have opened a case number, if I get results I'll definitely share with you

Re: Error getting student access for Maya Mac OS

LeoWarrenADSK — Mon, 16 Jan 2023 23:53:58 GMT

Hi Everyone,

I'm currently in contact with the education support team; please reach out to educational support with this issue, as we are seeing it crop up in a few places, and they will be able to investigate and fix the issue.

https://www.autodesk.co.uk/support/contact-support