topic Re: Digital Signature from EXE files are expired in Installation & Licensing Forum

Digital Signature from EXE files are expired

Anonymous — Mon, 13 Feb 2017 21:43:12 GMT

Hey all,

I just got a brand new laptop and wanted to install AutoCAD, Revit and 3ds Max. I am a student, so I did the usual: went to the browser, download the installer but then when I double clicked nothing happened. Nothing at all, as if it did not exist. After around 6 hours of trying various things, googling and doing everything I could I saw the digital signature of the EXE file was expiring today (13 feb 2016). Then I changed my laptop date to yesterday, and the installer started (but froze in "initializing").

Any idea on what I could do to install the programs?

Thanks

Re: Digital Signature from EXE files are expired

natasha.l — Mon, 13 Feb 2017 22:19:46 GMT

Hello @Anonymous,

It seems like you could be experiencing an incomplete download and that is why the install is not working.

If you are using a download now or install now you want to try a more effective method called browser download via the Autodesk Virtual Agent.

I have listed some steps to prepare your system for download and installation in case you run into a problem.

Conduct a Clean Uninstall of the program use MSfixitTool to complete the uninstall

Log in as an Administrator
Empty your TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Explorer and hit Enter
Temporarily disable your Antivirus software & Firewall
Temporarily disable UAC: Windows 7 , Windows 10
Download all of the parts Autodesk Virtual Agent
Locate the download folder and extract (double click) part _001_00X.sfx.exe. If you have a permission issue right click and select, Run as administrator
Files will be directed to C:\Autodesk
Follow the prompts to install the program

If you continue to experience an issue, please locate your Windows TEMP folder. You can do this by going to the Windows Start > type Run in the search box (shortcut Win.key+R) and typing %TEMP% into the box and clicking OK.

Find the Autodesk product and save the installation .log file. Please attach this log file to your reply.

Note: Log files sometimes contain private information such as serial numbers, please remove this information.

I hope this answered your question or resolved the issue, if so please click Kudos or the "thumbs-up!" Did my response help resolve the issue? Please "Accept As Solution" to help others in the community.

Re: Digital Signature from EXE files are expired

Darin.Green — Tue, 14 Feb 2017 02:06:22 GMT

Please post a screenshot or screencast of the issue you're having. In addition, please provide the installation log file found in you %temp% directory.

Re: Digital Signature from EXE files are expired

Anonymous — Tue, 14 Feb 2017 03:36:01 GMT

i have installed a digtal signature from the folder of autodesk then i cannot install my 3ds max it says on the property tab of digital signature expired signature

Re: Digital Signature from EXE files are expired

Anonymous — Tue, 14 Feb 2017 11:39:53 GMT

That's the same issue I had yesterday. I managed to install by changing the date to yesterday's.

Re: Digital Signature from EXE files are expired

Anonymous — Tue, 14 Feb 2017 11:42:53 GMT

I managed to install in the end, by changing the date, so my temp files will not exist anymore. There was a file, though, which said that the EXE could not be run because it was not propperly signed, hence why I discovered the signature expiring.

Re: Digital Signature from EXE files are expired

natasha.l — Tue, 14 Feb 2017 17:03:21 GMT

Hello @gemma.ggv,

Please let us know if the download was successful using the Virtual Agent. The "Install Now" as mentioned by @Anonymous will use an executable (.exe) file that has a timestamp that expires. The usual workaround is to use another method of download called the "Browser Download" using the Virtual Agent.

Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.

Thank you.