topic Re: License error in Installation & Licensing Forum

License error

2001jonathon — Thu, 16 Mar 2017 16:03:52 GMT

So I have looked around and couldn't find anything on this. I was wondering if someone has ever come across this.

I am in the middle of a drawing and I get a license error and Auto Cad is shutting down error. After the time is up I get the other message.

Re: License error

Mark.Lancaster — Thu, 16 Mar 2017 16:37:34 GMT

@2001jonathon

That means you lost connection to your network license manager or your AutoCAD set idling and when it went back to activate the license again there was no license available. You should be speaking to the person who manages your Autodesk License Server on the network. Perhaps your company doesn't have enough license or something is wrong with your license manager.

Re: License error

2001jonathon — Thu, 16 Mar 2017 17:58:49 GMT

That is what I thought. I have asked the person that runs the server and they tell me everything is fine. (Side note this is an IT guy that has never ran a single session of Autodesk software outside of the license management software)

I am looking for some good documentation on how to set up the server so I can pass it along to the IT person and have them read it.

Re: License error

Mark.Lancaster — Thu, 16 Mar 2017 18:05:10 GMT

@2001jonathon

We would need to see the debug log located on the config service tab to see what's going on. Can you provide it here..

Re: License error

2001jonathon — Thu, 16 Mar 2017 18:11:44 GMT

Is this located on the license server or my local pc?

Again thanks for helping this would be a first time I have had to deal with the licensing server.

Re: License error

TravisNave — Thu, 16 Mar 2017 18:37:46 GMT

It's on the server. Your IT guy should be able to provide it. It will tell exactly what is going on with the NLM.

Re: License error

2001jonathon — Thu, 16 Mar 2017 19:27:12 GMT

I am asking for the log. I will let you guys know when I get it.

Again thanks for all your help.

Re: License error

natasha.l — Thu, 16 Mar 2017 22:19:27 GMT

Hello @2001jonathon,

Sorry for the confusion and delay. I understand that you need the information to set this up.

A license file first needs to be generated or requested here:

Generate a Network License File in Autodesk Account or Requesting a Network License File

In the case where you have combined the license with an existing license file (make sure not to make a mistake check for copy/paste errors)

Note: If you need help Finding Your Host Name and Physical Address

Then, the NLM needs to be installed and set up here:

NLM Installation & Configuration

If you have done all of the above, Start Server Manager Service

Locate Lmtools in C:\Autodesk \Network License Manager (folder)

Make sure the current version of Lmtools 11.13.1.2 is installed

Verify License File, MAC address & HostID with Lmtools System Settings Tab
Config Service Tab > Make sure files are pathed correctly (lmgrd.exe, Lic. File.lic, Debug.log) > Save Service button
Start/Stop/Reread Tab > Select FlexNet Service (should only be 1 Autodesk service) > Check Box Force Server Shutdown > Select Stop Server Button > Uncheck Box Force Server Shutdown > Start Server > Server Start Successful. (should appear below)
Verify users are pulling licenses

If you have an issue please locate the Config Services Tab > View Log Button

Please attach the results.

Re: License error

2001jonathon — Tue, 21 Mar 2017 14:45:36 GMT

Ok I have the logs. Is there anything that I should hide form it before posting it?

Re: License error

Mark.Lancaster — Tue, 21 Mar 2017 14:50:06 GMT

@2001jonathon

You need to open them (usually with notepad) and look for your serial #. If its there you will see S/N and Product key info on a given line.. However depending on how many times you tried, that information may be throughout your entire log file.

Re: License error

2001jonathon — Tue, 21 Mar 2017 15:06:16 GMT

I will send you the log in a private message.

Re: License error

Mark.Lancaster — Tue, 21 Mar 2017 15:32:35 GMT

@2001jonathon

My bad.. I was thinking this was a posting about an installation issue and not the debug log file from your network license issue. There's no personal information in those types of logs. Attach an unedited debug log file in a reply or just copy/paste it in a reply.

Re: License error

2001jonathon — Tue, 21 Mar 2017 15:34:17 GMT

Ok Here it is.

 9:33:57 (lmgrd) -----------------------------------------------
 9:33:57 (lmgrd)   Please Note:
 9:33:57 (lmgrd) 
 9:33:57 (lmgrd)   This log is intended for debug purposes only.
 9:33:57 (lmgrd)   In order to capture accurate license
 9:33:57 (lmgrd)   usage data into an organized repository,
 9:33:57 (lmgrd)   please enable report logging. Use Flexera Software LLC's
 9:33:57 (lmgrd)   software license administration  solution,
 9:33:57 (lmgrd)   FlexNet Manager, to  readily gain visibility
 9:33:57 (lmgrd)   into license usage data and to create
 9:33:57 (lmgrd)   insightful reports on critical information like
 9:33:57 (lmgrd)   license availability and usage. FlexNet Manager
 9:33:57 (lmgrd)   can be fully automated to run these reports on
 9:33:57 (lmgrd)   schedule and can be used to track license
 9:33:57 (lmgrd)   servers and usage across a heterogeneous
 9:33:57 (lmgrd)   network of servers including Windows NT, Linux
 9:33:57 (lmgrd)   and UNIX. Contact Flexera Software LLC at
 9:33:57 (lmgrd)   www.flexerasoftware.com for more details on how to
 9:33:57 (lmgrd)   obtain an evaluation copy of FlexNet Manager
 9:33:57 (lmgrd)   for your enterprise.
 9:33:57 (lmgrd) 
 9:33:57 (lmgrd) -----------------------------------------------
 9:33:57 (lmgrd) 
 9:33:57 (lmgrd) 
 9:33:57 (lmgrd) Server's System Date and Time: Tue Mar 21 2017 09:33:57 Central Daylight Time
 9:33:57 (lmgrd) pid 3332
 9:33:57 (lmgrd) SLOG: Summary LOG statistics is enabled.
 9:33:57 (lmgrd) Detecting other license server manager (lmgrd) processes...
 9:33:57 (lmgrd) Done rereading
 9:33:57 (lmgrd) FlexNet Licensing (v11.13.1.2 build 173302 x64_n6) started on ussppals100 (IBM PC) (3/21/2017)
 9:33:57 (lmgrd) Copyright (c) 1988-2015 Flexera Software LLC. All Rights Reserved.
 9:33:57 (lmgrd) World Wide Web:  http://www.flexerasoftware.com
 9:33:57 (lmgrd) License file(s): E:\Licensing\ussppals100005056A144C5.lic
 9:33:57 (lmgrd) lmgrd tcp-port 27000
 9:33:57 (lmgrd) (@lmgrd-SLOG@) ===============================================
 9:33:57 (lmgrd) (@lmgrd-SLOG@) === LMGRD ===
 9:33:57 (lmgrd) (@lmgrd-SLOG@) Start-Date: Tue Mar 21 2017 09:33:57 Central Daylight Time
 9:33:57 (lmgrd) (@lmgrd-SLOG@) PID: 3332
 9:33:57 (lmgrd) (@lmgrd-SLOG@) LMGRD Version: v11.13.1.2 build 173302 x64_n6 ( build 173302 (ipv6))
 9:33:57 (lmgrd) (@lmgrd-SLOG@) 
 9:33:57 (lmgrd) (@lmgrd-SLOG@) === Network Info ===
 9:33:57 (lmgrd) (@lmgrd-SLOG@) Listening port: 27000
 9:33:57 (lmgrd) (@lmgrd-SLOG@) 
 9:33:57 (lmgrd) (@lmgrd-SLOG@) === Startup Info ===
 9:33:57 (lmgrd) (@lmgrd-SLOG@) Is LS run as a service: Yes
 9:33:57 (lmgrd) (@lmgrd-SLOG@) Server Configuration: Single Server
 9:33:57 (lmgrd) (@lmgrd-SLOG@) Command-line options used at LS startup: -c E:\Licensing\ussppals100005056A144C5.lic -l E:\Autodesk\Network License Manager\Logs\debug.log -z -s 
 9:33:57 (lmgrd) (@lmgrd-SLOG@) License file(s) used:  E:\Licensing\ussppals100005056A144C5.lic
 9:33:57 (lmgrd) (@lmgrd-SLOG@) ===============================================
 9:33:57 (lmgrd) SLOG: FNPLS-INTERNAL-VL1-1024
 9:33:57 (lmgrd) Starting vendor daemons ... 
 9:33:57 (lmgrd) Starting vendor daemon at port 2080
 9:33:57 (lmgrd) Using vendor daemon port 2080 specified in license file
 9:33:57 (lmgrd) Started adskflex (pid 3632)
 9:33:57 (adskflex) Unable to initialize access to trusted storage: 1
 9:33:57 (adskflex) FlexNet Licensing version v11.13.1.2 build 173302 x64_n6
 9:33:57 (adskflex) SLOG: Summary LOG statistics is enabled.
 9:33:57 (adskflex) SLOG: FNPLS-INTERNAL-CKPT1
 9:33:57 (adskflex) SLOG: VM Status: 1
 9:33:57 (adskflex) SLOG: FNPLS-INTERNAL-CKPT2
 9:34:00 (adskflex) Server started on ussppals100 for:	
 9:34:00 (adskflex) 662003DSMAX_F (consisting of:		86081MAXDES_2014_0F 
 9:34:00 (adskflex) 866333DSMAX_2017_0F 864713DSMAX_2016_0F 862623DSMAX_2015_0F 
 9:34:00 (adskflex) 86263MAXDES_2015_0F 860803DSMAX_2014_0F) 
 9:34:00 (adskflex) 64300ACD_F (consisting of:		86604ACD_2017_0F 
 9:34:00 (adskflex) 86445ACD_2016_0F 86295ACD_2015_0F 86063ACD_2014_0F) 
 9:34:00 (adskflex) 65500ACAD_E_F (consisting of:		86635ACAD_E_2017_0F 
 9:34:00 (adskflex) 86481ACAD_E_2016_0F 86290ACAD_E_2015_0F 86150ACAD_E_2014_0F 
 9:34:00 (adskflex) 86149ECSCAD_2014_0F 86300ECSCAD_2014_1F) 
 9:34:00 (adskflex) 85622INVLTS_F (consisting of:		86746INVLTS_2017_0F 
 9:34:00 (adskflex) 86485INVLTS_2016_0F 86233INVLTS_2015_0F 86127INVLTS_2014_0F) 
 9:34:00 (adskflex) 86029SCFDA_F (consisting of:		86805SCFDA_2017_0F 
 9:34:00 (adskflex) 86541SCFDA_2016_0F 86337SCFDA_2015_0F 86142SCFDA_2014_0F) 
 9:34:00 (adskflex) 86035SCDSE_F (consisting of:		86806SCDSE_2017_0F 
 9:34:00 (adskflex) 86546SCDSE_2016_0F 86342SCDSE_2015_0F 86147SCDSE_2014_0F) 
 9:34:00 (adskflex) 86802PLC0000023_F (consisting of:		86802PLC0000023_2017_0F) 
 9:34:00 (adskflex) 85814PDSP_F (consisting of:		86690PDSP_2017_0F 
 9:34:00 (adskflex) 86477PDSP_2016_0F 86266PDSP_2015_0F 86132PDSS_2014_0F 
 9:34:00 (adskflex) 86081MAXDES_2014_0F 86172NAVSIM_2014_0F) 86544SCFDP_2016_0F 
 9:34:01 (adskflex) EXTERNAL FILTERS are OFF
 9:34:01 (lmgrd) adskflex using TCP-port 2080
 9:34:01 (adskflex) SLOG: Statistics Log Frequency is 240 minute(s).
 9:34:01 (adskflex) SLOG: TS update poll interval is 600 seconds.
 9:34:01 (adskflex) SLOG: Activation borrow reclaim percentage is 0.
 9:34:01 (adskflex) (@adskflex-SLOG@) ===============================================
 9:34:01 (adskflex) (@adskflex-SLOG@) === Vendor Daemon ===
 9:34:01 (adskflex) (@adskflex-SLOG@) Vendor daemon: adskflex
 9:34:01 (adskflex) (@adskflex-SLOG@) Start-Date: Tue Mar 21 2017 09:34:01 Central Daylight Time
 9:34:01 (adskflex) (@adskflex-SLOG@) PID: 3632
 9:34:01 (adskflex) (@adskflex-SLOG@) VD Version: v11.13.1.2 build 173302 x64_n6 ( build 173302 (ipv6))
 9:34:01 (adskflex) (@adskflex-SLOG@) 
 9:34:01 (adskflex) (@adskflex-SLOG@) === Startup/Restart Info ===
 9:34:01 (adskflex) (@adskflex-SLOG@) Options file used: None
 9:34:01 (adskflex) (@adskflex-SLOG@) Is vendor daemon a CVD: No
 9:34:01 (adskflex) (@adskflex-SLOG@) Is TS accessed: No
 9:34:01 (adskflex) (@adskflex-SLOG@) TS accessed for feature load: -NA-
 9:34:01 (adskflex) (@adskflex-SLOG@) Number of VD restarts since LS startup: 0
 9:34:01 (adskflex) (@adskflex-SLOG@) 
 9:34:01 (adskflex) (@adskflex-SLOG@) === Network Info ===
 9:34:01 (adskflex) (@adskflex-SLOG@) Listening port: 2080
 9:34:01 (adskflex) (@adskflex-SLOG@) Daemon select timeout (in seconds): 1
 9:34:01 (adskflex) (@adskflex-SLOG@) 
 9:34:01 (adskflex) (@adskflex-SLOG@) === Host Info ===
 9:34:01 (adskflex) (@adskflex-SLOG@) Host used in license file: ussppals100
 9:34:01 (adskflex) (@adskflex-SLOG@) Running on Hypervisor: VMWare
 9:34:01 (adskflex) (@adskflex-SLOG@) LMBIND needed: No
 9:34:01 (adskflex) (@adskflex-SLOG@) LMBIND port: -NA-
 9:34:01 (adskflex) (@adskflex-SLOG@) ===============================================
 9:34:01 (adskflex) TCP_NODELAY NOT enabled
 9:34:01 (adskflex) OUT: "85814PDSP_F" youngj03@USMN-4Y43KC2-L  
 9:34:01 (adskflex) OUT: "86132PDSS_2014_0F" youngj03@USMN-4Y43KC2-L

Re: License error

Mark.Lancaster — Tue, 21 Mar 2017 15:44:45 GMT

@2001jonathon

This information is for only today so there's no way of knowing what happened 5 or 6 days ago. We need the log on the day it happened (but on that info is all gone now).. Have you experienced it again? If not I wouldn't worry about it unless its a common/daily thing.. You may just had a hiccup in your network and your license couldn't ping the license server at the required time.

Re: License error

2001jonathon — Tue, 21 Mar 2017 15:48:19 GMT

Ok I will get them to send me the log when it happens again. I know this is an on going problem. So I will let you know when it happens again.

Again Thanks for all the help.

Re: License error

2001jonathon — Tue, 21 Mar 2017 18:09:50 GMT

Ok It just happened again. This is the log.

 9:33:57 (lmgrd) -----------------------------------------------
 9:33:57 (lmgrd)   Please Note:
 9:33:57 (lmgrd) 
 9:33:57 (lmgrd)   This log is intended for debug purposes only.
 9:33:57 (lmgrd)   In order to capture accurate license
 9:33:57 (lmgrd)   usage data into an organized repository,
 9:33:57 (lmgrd)   please enable report logging. Use Flexera Software LLC's
 9:33:57 (lmgrd)   software license administration  solution,
 9:33:57 (lmgrd)   FlexNet Manager, to  readily gain visibility
 9:33:57 (lmgrd)   into license usage data and to create
 9:33:57 (lmgrd)   insightful reports on critical information like
 9:33:57 (lmgrd)   license availability and usage. FlexNet Manager
 9:33:57 (lmgrd)   can be fully automated to run these reports on
 9:33:57 (lmgrd)   schedule and can be used to track license
 9:33:57 (lmgrd)   servers and usage across a heterogeneous
 9:33:57 (lmgrd)   network of servers including Windows NT, Linux
 9:33:57 (lmgrd)   and UNIX. Contact Flexera Software LLC at
 9:33:57 (lmgrd)   www.flexerasoftware.com for more details on how to
 9:33:57 (lmgrd)   obtain an evaluation copy of FlexNet Manager
 9:33:57 (lmgrd)   for your enterprise.
 9:33:57 (lmgrd) 
 9:33:57 (lmgrd) -----------------------------------------------
 9:33:57 (lmgrd) 
 9:33:57 (lmgrd) 
 9:33:57 (lmgrd) Server's System Date and Time: Tue Mar 21 2017 09:33:57 Central Daylight Time
 9:33:57 (lmgrd) pid 3332
 9:33:57 (lmgrd) SLOG: Summary LOG statistics is enabled.
 9:33:57 (lmgrd) Detecting other license server manager (lmgrd) processes...
 9:33:57 (lmgrd) Done rereading
 9:33:57 (lmgrd) FlexNet Licensing (v11.13.1.2 build 173302 x64_n6) started on ussppals100 (IBM PC) (3/21/2017)
 9:33:57 (lmgrd) Copyright (c) 1988-2015 Flexera Software LLC. All Rights Reserved.
 9:33:57 (lmgrd) World Wide Web:  http://www.flexerasoftware.com
 9:33:57 (lmgrd) License file(s): E:\Licensing\ussppals100005056A144C5.lic
 9:33:57 (lmgrd) lmgrd tcp-port 27000
 9:33:57 (lmgrd) (@lmgrd-SLOG@) ===============================================
 9:33:57 (lmgrd) (@lmgrd-SLOG@) === LMGRD ===
 9:33:57 (lmgrd) (@lmgrd-SLOG@) Start-Date: Tue Mar 21 2017 09:33:57 Central Daylight Time
 9:33:57 (lmgrd) (@lmgrd-SLOG@) PID: 3332
 9:33:57 (lmgrd) (@lmgrd-SLOG@) LMGRD Version: v11.13.1.2 build 173302 x64_n6 ( build 173302 (ipv6))
 9:33:57 (lmgrd) (@lmgrd-SLOG@) 
 9:33:57 (lmgrd) (@lmgrd-SLOG@) === Network Info ===
 9:33:57 (lmgrd) (@lmgrd-SLOG@) Listening port: 27000
 9:33:57 (lmgrd) (@lmgrd-SLOG@) 
 9:33:57 (lmgrd) (@lmgrd-SLOG@) === Startup Info ===
 9:33:57 (lmgrd) (@lmgrd-SLOG@) Is LS run as a service: Yes
 9:33:57 (lmgrd) (@lmgrd-SLOG@) Server Configuration: Single Server
 9:33:57 (lmgrd) (@lmgrd-SLOG@) Command-line options used at LS startup: -c E:\Licensing\ussppals100005056A144C5.lic -l E:\Autodesk\Network License Manager\Logs\debug.log -z -s 
 9:33:57 (lmgrd) (@lmgrd-SLOG@) License file(s) used:  E:\Licensing\ussppals100005056A144C5.lic
 9:33:57 (lmgrd) (@lmgrd-SLOG@) ===============================================
 9:33:57 (lmgrd) SLOG: FNPLS-INTERNAL-VL1-1024
 9:33:57 (lmgrd) Starting vendor daemons ... 
 9:33:57 (lmgrd) Starting vendor daemon at port 2080
 9:33:57 (lmgrd) Using vendor daemon port 2080 specified in license file
 9:33:57 (lmgrd) Started adskflex (pid 3632)
 9:33:57 (adskflex) Unable to initialize access to trusted storage: 1
 9:33:57 (adskflex) FlexNet Licensing version v11.13.1.2 build 173302 x64_n6
 9:33:57 (adskflex) SLOG: Summary LOG statistics is enabled.
 9:33:57 (adskflex) SLOG: FNPLS-INTERNAL-CKPT1
 9:33:57 (adskflex) SLOG: VM Status: 1
 9:33:57 (adskflex) SLOG: FNPLS-INTERNAL-CKPT2
 9:34:00 (adskflex) Server started on ussppals100 for:	
 9:34:00 (adskflex) 662003DSMAX_F (consisting of:		86081MAXDES_2014_0F 
 9:34:00 (adskflex) 866333DSMAX_2017_0F 864713DSMAX_2016_0F 862623DSMAX_2015_0F 
 9:34:00 (adskflex) 86263MAXDES_2015_0F 860803DSMAX_2014_0F) 
 9:34:00 (adskflex) 64300ACD_F (consisting of:		86604ACD_2017_0F 
 9:34:00 (adskflex) 86445ACD_2016_0F 86295ACD_2015_0F 86063ACD_2014_0F) 
 9:34:00 (adskflex) 65500ACAD_E_F (consisting of:		86635ACAD_E_2017_0F 
 9:34:00 (adskflex) 86481ACAD_E_2016_0F 86290ACAD_E_2015_0F 86150ACAD_E_2014_0F 
 9:34:00 (adskflex) 86149ECSCAD_2014_0F 86300ECSCAD_2014_1F) 
 9:34:00 (adskflex) 85622INVLTS_F (consisting of:		86746INVLTS_2017_0F 
 9:34:00 (adskflex) 86485INVLTS_2016_0F 86233INVLTS_2015_0F 86127INVLTS_2014_0F) 
 9:34:00 (adskflex) 86029SCFDA_F (consisting of:		86805SCFDA_2017_0F 
 9:34:00 (adskflex) 86541SCFDA_2016_0F 86337SCFDA_2015_0F 86142SCFDA_2014_0F) 
 9:34:00 (adskflex) 86035SCDSE_F (consisting of:		86806SCDSE_2017_0F 
 9:34:00 (adskflex) 86546SCDSE_2016_0F 86342SCDSE_2015_0F 86147SCDSE_2014_0F) 
 9:34:00 (adskflex) 86802PLC0000023_F (consisting of:		86802PLC0000023_2017_0F) 
 9:34:00 (adskflex) 85814PDSP_F (consisting of:		86690PDSP_2017_0F 
 9:34:00 (adskflex) 86477PDSP_2016_0F 86266PDSP_2015_0F 86132PDSS_2014_0F 
 9:34:00 (adskflex) 86081MAXDES_2014_0F 86172NAVSIM_2014_0F) 86544SCFDP_2016_0F 
 9:34:01 (adskflex) EXTERNAL FILTERS are OFF
 9:34:01 (lmgrd) adskflex using TCP-port 2080
 9:34:01 (adskflex) SLOG: Statistics Log Frequency is 240 minute(s).
 9:34:01 (adskflex) SLOG: TS update poll interval is 600 seconds.
 9:34:01 (adskflex) SLOG: Activation borrow reclaim percentage is 0.
 9:34:01 (adskflex) (@adskflex-SLOG@) ===============================================
 9:34:01 (adskflex) (@adskflex-SLOG@) === Vendor Daemon ===
 9:34:01 (adskflex) (@adskflex-SLOG@) Vendor daemon: adskflex
 9:34:01 (adskflex) (@adskflex-SLOG@) Start-Date: Tue Mar 21 2017 09:34:01 Central Daylight Time
 9:34:01 (adskflex) (@adskflex-SLOG@) PID: 3632
 9:34:01 (adskflex) (@adskflex-SLOG@) VD Version: v11.13.1.2 build 173302 x64_n6 ( build 173302 (ipv6))
 9:34:01 (adskflex) (@adskflex-SLOG@) 
 9:34:01 (adskflex) (@adskflex-SLOG@) === Startup/Restart Info ===
 9:34:01 (adskflex) (@adskflex-SLOG@) Options file used: None
 9:34:01 (adskflex) (@adskflex-SLOG@) Is vendor daemon a CVD: No
 9:34:01 (adskflex) (@adskflex-SLOG@) Is TS accessed: No
 9:34:01 (adskflex) (@adskflex-SLOG@) TS accessed for feature load: -NA-
 9:34:01 (adskflex) (@adskflex-SLOG@) Number of VD restarts since LS startup: 0
 9:34:01 (adskflex) (@adskflex-SLOG@) 
 9:34:01 (adskflex) (@adskflex-SLOG@) === Network Info ===
 9:34:01 (adskflex) (@adskflex-SLOG@) Listening port: 2080
 9:34:01 (adskflex) (@adskflex-SLOG@) Daemon select timeout (in seconds): 1
 9:34:01 (adskflex) (@adskflex-SLOG@) 
 9:34:01 (adskflex) (@adskflex-SLOG@) === Host Info ===
 9:34:01 (adskflex) (@adskflex-SLOG@) Host used in license file: ussppals100
 9:34:01 (adskflex) (@adskflex-SLOG@) Running on Hypervisor: VMWare
 9:34:01 (adskflex) (@adskflex-SLOG@) LMBIND needed: No
 9:34:01 (adskflex) (@adskflex-SLOG@) LMBIND port: -NA-
 9:34:01 (adskflex) (@adskflex-SLOG@) ===============================================
 9:34:01 (adskflex) TCP_NODELAY NOT enabled
 9:34:01 (adskflex) OUT: "85814PDSP_F" youngj03@USMN-4Y43KC2-L  
 9:34:01 (adskflex) OUT: "86132PDSS_2014_0F" youngj03@USMN-4Y43KC2-L  
12:37:14 (adskflex) IN: "86132PDSS_2014_0F" youngj03@USMN-4Y43KC2-L  
12:37:14 (adskflex) IN: "85814PDSP_F" youngj03@USMN-4Y43KC2-L  
12:38:15 (adskflex) OUT: "85814PDSP_F" youngj03@USMN-4Y43KC2-L  
12:38:15 (adskflex) OUT: "86132PDSS_2014_0F" youngj03@USMN-4Y43KC2-L

Re: License error

Mark.Lancaster — Tue, 21 Mar 2017 18:22:53 GMT

@2001jonathon

Assuming you are

youngj03@USMN-4Y43KC2-L

The log shows you took a license out at 9:34 your time, it got returned 12:37 and a minute later you took it out again. So it looks like you have a license.. @TravisNave what is your thoughts?

Re: License error

Mark.Lancaster — Tue, 21 Mar 2017 19:08:22 GMT

@2001jonathon

Also another question.. Is your computer connected into a network port or through a VoIP phone? To me it sounds like you are loosing network connection and thus you can't communicate to the license server at given times. Are you running via a WIFI connection or hard wired?

Re: License error

TravisNave — Tue, 21 Mar 2017 19:19:58 GMT

I agree with Mark that it is likely a connection drop. If it were an idle problem then the debug would show (INACTIVE) next to the check-in. So, basically the connection to the NLM is being lost.

You can increase the wait time with the FLEXLM_TIMEOUT system environment variable. It might assist in a network latency problem.

If you get this message, you have 6 minutes to diagnose it. So, try to PING the server and see if you've lost connectivity. You might also be able to kickstart it with an attempt to borrow. In fact, borrowing might be a good work-around in the short term.

Re: License error

2001jonathon — Tue, 21 Mar 2017 19:33:51 GMT

I am hard wired to our network through a docking station. So unless our network is loosing connection to the servers in a different building, I wouldn't guess it is this. Also I have made this change on my pc.

I have done the borrow license, but I was looking to get this fixed. I will try pinging the server to see if it is up and running.