topic Re: Can't install Revit Structure from Infrastructure Design Suite 2017 in Installation & Licensing Forum

Can't install Revit Structure from Infrastructure Design Suite 2017

DRW_CAD — Fri, 17 Mar 2017 15:27:18 GMT

Having a tough time getting this to install. I've tried multiple computers, one deployment with updates and modifications, another just straight generic install. It seems to be hanging up on C++ 2005 Redistributable.

I found several threads on this topic and here is what I've already tried:

uninstalling all C++

cleaning out temp directory

creating a C:\temp directory

turning off windows updates & virus scan.

I've tried on two different computers now with the same results. I've installed Civil 3D, Navisworks, recap, plain AutoCAD from the same media with no issues. I've also tried creating a new deployment from the same media.

Any suggestions on what to try next?

Here is the contents of the deployment log file:

2017/3/17:11:12:50 DWilson BBG-SDI === Setup started on BBG-SDI by DWilson ===
2017/3/17:11:12:50 DWilson BBG-SDI Path_Length: 162
2017/3/17:11:12:50 DWilson BBG-SDI Current Directory C:\Users\DWilson\AppData\Local\Temp\_AI66D4.tmp
2017/3/17:11:12:50 DWilson BBG-SDI Launch
2017/3/17:11:12:50 DWilson BBG-SDI Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\DWilson\AppData\Local\Temp\_AI66D4.tmp\Setup\AcSetup.dll
2017/3/17:11:12:50 DWilson BBG-SDI Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2017/3/17:11:13:03 DWilson BBG-SDI Install CustomCallback Info Invoking custom callback for details: [RCL] CB_FUNC=CustomCallbackRevitContentWarning CB_SOURCE=C:\Users\DWilson\AppData\Local\Temp\_AI66D4.tmp\Setup\RevitSetup.dll
2017/3/17:11:13:03 DWilson BBG-SDI Install CustomCallback Info Custom callback response: Status=1 INFO Title= Message=Deselecting the content installation will affect critical settings in Autodesk® Revit® 2017. URLTitle= URLLink=
2017/3/17:11:13:05 DWilson BBG-SDI Installing Microsoft Visual C++ 2008 SP1 Redistributable (x64): "\\draperaden.net\daa\CAD\install\2017\IDS-P\Img\3rdParty\x64\VCRedist\2008SP1\vcredist_x64.exe" /q
2017/3/17:11:13:10 DWilson BBG-SDI Install Microsoft Visual C++ 2008 SP1 Redistributable (x64) Succeeded
2017/3/17:11:13:10 DWilson BBG-SDI Installing Microsoft Visual C++ 2008 SP1 Redistributable (x64) 9.0.30729.6161: "\\draperaden.net\daa\CAD\install\2017\IDS-P\Img\3rdParty\x64\VCRedist\2008SP1.6161\vcredist_x64.exe" /q
2017/3/17:11:13:15 DWilson BBG-SDI Install Microsoft Visual C++ 2008 SP1 Redistributable (x64) 9.0.30729.6161 Succeeded
2017/3/17:11:13:15 DWilson BBG-SDI Installing Microsoft Visual C++ 2005 Redistributable (x86): "\\draperaden.net\daa\CAD\install\2017\IDS-P\Img\3rdParty\x86\VCRedist\2005\vcredist_x86.exe" /q:a /T:C:\WINDOWS\temp /c:"VCREDI~3.EXE /q:a /c:""msiexec /i vcredist.msi /qn /l*v C:\Users\DWilson\AppData\Local\Temp\vcredist_x86_2005.log"" "
2017/3/17:11:13:17 DWilson BBG-SDI Install Microsoft Visual C++ 2005 Redistributable (x86) Failed Installation aborted, Result=1603
2017/3/17:11:13:23 DWilson BBG-SDI === Setup ended ===

2017/3/17:11:12:38 DWilson BBG-SDI === Setup started on BBG-SDI by DWilson ===
2017/3/17:11:12:38 DWilson BBG-SDI Path_Length: 162
2017/3/17:11:12:38 DWilson BBG-SDI Current Directory \\draperaden.net\daa\CAD\install\2017\IDS-P\Img
2017/3/17:11:12:38 DWilson BBG-SDI Launch
2017/3/17:11:12:38 DWilson BBG-SDI CommandLine /qb /I \\draperaden.net\daa\CAD\install\2017\IDS-P\Img\Revit2.ini /Trial /language en-us
2017/3/17:11:12:38 DWilson BBG-SDI Path_Length: 162
2017/3/17:11:12:38 DWilson BBG-SDI Current Directory C:\Users\DWilson\AppData\Local\Temp\_AI66D4.tmp
2017/3/17:11:13:46 DWilson BBG-SDI === Setup ended ===

Re: Can't install Revit Structure from Infrastructure Design Suite 2017

Darin.Green — Fri, 17 Mar 2017 15:53:29 GMT

@DRW_CAD

Please post the log file:

C:\Users\DWilson\AppData\Local\Temp\vcredist_x86_2005.log

Otherwise, you can try uninstalling all versions of Visual C++ Runtime Redist from your system and let the Autodesk application install it for you.

Re: Can't install Revit Structure from Infrastructure Design Suite 2017

natasha.l — Fri, 17 Mar 2017 21:31:41 GMT

Hello @Doug_000,

You mentioned that you installed from a Deployment you can try creating a new deployment if you are certain that its the deployment, try testing it on one more computer. Depending on how many computers you need to install it on consider installing it from a network share folder and run the

C:\Autodesk\ "Product Name"\Setup.exe file.

Thank you.

Re: Can't install Revit Structure from Infrastructure Design Suite 2017

DRW_CAD — Mon, 20 Mar 2017 14:14:39 GMT

=== Verbose logging started: 3/17/2017 11:13:17 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\WINDOWS\SysWOW64\msiexec.exe ===
MSI (c) (C8:9C) [11:13:17:035]: Resetting cached policy values
MSI (c) (C8:9C) [11:13:17:035]: Machine policy value 'Debug' is 0
MSI (c) (C8:9C) [11:13:17:035]: ******* RunEngine:
******* Product: vcredist.msi
******* Action:
******* CommandLine: **********
MSI (c) (C8:9C) [11:13:17:035]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (C8:9C) [11:13:17:035]: Grabbed execution mutex.
MSI (c) (C8:9C) [11:13:17:051]: Cloaking enabled.
MSI (c) (C8:9C) [11:13:17:051]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (C8:9C) [11:13:17:051]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (F0:24) [11:13:17:051]: Running installation inside multi-package transaction C:\Users\DWilson\AppData\Local\Temp\IXP000.TMP\vcredist.msi
MSI (s) (F0:24) [11:13:17:051]: Grabbed execution mutex.
MSI (s) (F0:80) [11:13:17:051]: Resetting cached policy values
MSI (s) (F0:80) [11:13:17:051]: Machine policy value 'Debug' is 0
MSI (s) (F0:80) [11:13:17:051]: ******* RunEngine:
******* Product: C:\Users\DWilson\AppData\Local\Temp\IXP000.TMP\vcredist.msi
******* Action:
******* CommandLine: **********
MSI (s) (F0:80) [11:13:17:113]: Note: 1: 2203 2: C:\Users\DWilson\AppData\Local\Temp\IXP000.TMP\vcredist.msi 3: -2147287035
MSI (s) (F0:80) [11:13:17:113]: MainEngineThread is returning 1619
MSI (s) (F0:24) [11:13:17:113]: User policy value 'DisableRollback' is 0
MSI (s) (F0:24) [11:13:17:113]: Machine policy value 'DisableRollback' is 0
MSI (s) (F0:24) [11:13:17:113]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (F0:24) [11:13:17:113]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (F0:24) [11:13:17:113]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (F0:24) [11:13:17:113]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (C8:9C) [11:13:17:113]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (C8:9C) [11:13:17:113]: MainEngineThread is returning 1619
=== Verbose logging stopped: 3/17/2017 11:13:17 ===

Re: Can't install Revit Structure from Infrastructure Design Suite 2017

DRW_CAD — Mon, 20 Mar 2017 14:21:24 GMT

Thanks, I'm not sure it's the deployment. If I can't get the C++ thing straightened out from the log files I can try downloading fresh media but... everything else in the deployment is working.

What I typically do is create a deployment from media called "all" and place it in a network share. I install mostly Civil 3D in 8 offices but this way if I need something odd like 3DSM or Revit (We have BDS for our Revit users but occasionally have a Civil user who has the need and the ability & I use IDS).

But I use the deployment wizard tools to create a new deployment from "all".

Re: Can't install Revit Structure from Infrastructure Design Suite 2017

DRW_CAD — Fri, 24 Mar 2017 16:32:09 GMT

I just now got Revit to install. I don’t know what caused it but it’s very odd and figured I'd post it in case it's more widespread than my world.

Our workstations were running Windows 10 version 1511. After a recent windows security update we started having network drive connectivity issues. Updating the machines to Windows 10 version 1607 resolved the issue.

Seeing one of the computers that I’d been having trouble installing on had gotten this “fix”, on a hunch I thought I’d try it again and it installed without any issues.

So I updated another one that I’d had issues with to the 1607 build and it worked as well.

As far as I know, it was only Revit Structure. I could install C3D, Navisworks, ReCAP... didn't try any of the others.

And, it affected the 2016 Revit structure deployment as well.

It always failed on the Microsoft Visual C++ 2005 Redistributable (x86)