topic Re: Autocad Hangs on "checking licence" on the splash screen in Installation & Licensing Forum

Autocad Hangs on "checking licence" on the splash screen

Anonymous — Fri, 17 Mar 2017 21:37:32 GMT

hi every one
i've been painfully trying to fix the problem with no results
so please if any one know how to solve this issue please tell me

regards

Re: Autocad Hangs on "checking licence" on the splash screen

TravisNave — Fri, 17 Mar 2017 21:49:37 GMT

Have you exhausted all the KB articles on this?

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Software-hangs-at-checking-license.html

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Autodesk-2017-software-hangs-checking-license.html

http://bfy.tw/AhSA

Good Luck!

Re: Autocad Hangs on "checking licence" on the splash screen

Anonymous — Sat, 18 Mar 2017 12:27:13 GMT

Thank you for responding
your replied was very helpful and the "checking licence" problem was solved
but after the start up it hangs again after a few seconds . i don't know may be i deleted some files shouldn't be deleted
i am confused
please help

Re: Autocad Hangs on "checking licence" on the splash screen

Mark.Lancaster — Sat, 18 Mar 2017 12:36:17 GMT

@Anonymous

Is it getting passed the AutoCAD splash screen and you can see the AutoCAD interface or is it still stuck on the splash screen?

Re: Autocad Hangs on "checking licence" on the splash screen

Anonymous — Sat, 18 Mar 2017 12:48:27 GMT

it passes the splash screen and program stats normally , but after a few seconds it hangs and freeze totally
this happened with all my autocad product on my computer

Re: Autocad Hangs on "checking licence" on the splash screen

Mark.Lancaster — Sat, 18 Mar 2017 12:55:58 GMT

@Anonymous

What version is your Autodesk Products?

WHat happens in you disconnect yourself from your network/internet connection before launching the application?

What type of license do you have? Student or paid version?

Re: Autocad Hangs on "checking licence" on the splash screen

Anonymous — Sat, 18 Mar 2017 13:45:16 GMT

i turned off the network connection but nothing happened new
it is autocad 2016 with student version
please see this video for the issue from my computer

https://www.youtube.com/watch?v=oitZoT8lfVU&feature=youtu.be

Re: Autocad Hangs on "checking licence" on the splash screen

Mark.Lancaster — Sat, 18 Mar 2017 13:59:26 GMT

@Anonymous

Not sure if this will help or not...

But try this: https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Autodesk-Content-Service-causes-AutoCAD-to-steal-focus-from-other-programs.html or this: https://synergiscadblog.com/2015/09/15/cursor-loses-focus-after-installing-autodesk-2016-products/

Re: Autocad Hangs on "checking licence" on the splash screen

Anonymous — Sat, 18 Mar 2017 18:56:48 GMT

thank you for your help
but those two topics have nothing to do with my issues
the problem is that the software totally freezes .

Re: Autocad Hangs on "checking licence" on the splash screen

Mark.Lancaster — Sat, 18 Mar 2017 19:54:16 GMT

@Anonymous

I fully understand your application is freezing and I'm trying different stuff to see if that's related. I'm not sitting right at your machine so I have no clue what's happening at this point.. There's not an simple button to push and your issue is resolved. Did you even try or just ignore what I sent to you? If you didn't try how do you know that's not the problem.. It may be and may not be... We are troubleshooting the issue and you have to try stuff.

When it locks up..

If you select ALT+SPACEBAR, does the Restore, Move menu appear in AutoCAD like this

or you don't see it at all?

Update: Another thing because you stated other stuff is not working.. Create a new Windows account on your machine and log in with that account and start AutoCAD. Does it work then? If it does that's a big indication your Windows User Profile is bad/corrupt.

Re: Autocad Hangs on "checking licence" on the splash screen

natasha.l — Mon, 20 Mar 2017 16:13:25 GMT

Hello @Anonymous,

Have you resolved the issue? You mentioned that maybe you deleted files by mistake, that may also be the issue.

Try:

Clean Uninstall of the program
Update your System (Windows & Java)

Go to Autodesk Virtual Agent find the program
Download all of the parts
Follow the steps in this link Installing products from the Virtual Agent
Locate the download folder and extract (double click) part _001_00X.sfx.exe. If you have a permission issue right click and select, Run as administrator.
Files will be directed to C:\Autodesk
Follow the prompts to install the program

Thank you.

Re: Autocad Hangs on "checking licence" on the splash screen

Anonymous — Wed, 22 Mar 2017 15:35:11 GMT

i installed a new windows on my machine and every thing is now
thank you all for your consideration .

Re: Autocad Hangs on "checking licence" on the splash screen

natasha.l — Wed, 22 Mar 2017 17:52:13 GMT

Hello @Anonymous,

Glad to hear you resolved the issue. Thank you for contributing to the community.

The following System requirements for AutoCAD 2016 will help other visitors who have a "checking license" issue. It is important to check the system requirements needed to run the software successfully.