topic Re: Not getting verification email in Installation & Licensing Forum

Not getting verification email

Anonymous — Wed, 12 Apr 2017 19:38:49 GMT

I've looked this up in this forum, and the only solution I've found is that officials do it manually. So can you please manually accept my e-mail please?

Re: Not getting verification email

TravisNave — Wed, 12 Apr 2017 19:41:28 GMT

Please do not post more than once.

Emails can take some time to receive. Make sure you also check your spam folders.

Good Luck!

Re: Not getting verification email

Anonymous — Wed, 12 Apr 2017 19:45:50 GMT

Sorry, at first it said there was an error, so i assumed it didn't post. So I posted another one. Thanks though! I'll wait for a while.

Re: Not getting verification email

Anonymous — Wed, 12 Apr 2017 19:47:11 GMT

And yes, I did check the spam folder.

Re: Not getting verification email

Anonymous — Wed, 12 Apr 2017 20:29:51 GMT

Soooo.... How long is "some time"?

Re: Not getting verification email

Mark.Lancaster — Wed, 12 Apr 2017 20:36:18 GMT

@Anonymous

Unfortunately, this is mainly a peer to peer network where users are assisting other users like yourself. We have no way of manually accepting your email.

Are you a student?

Re: Not getting verification email

Anonymous — Wed, 12 Apr 2017 20:38:28 GMT

Oh okay. Yes, I am a student.

Re: Not getting verification email

Mark.Lancaster — Wed, 12 Apr 2017 20:40:39 GMT

@Anonymous

If you log into your Autodesk Account, do you see your necessary information?

You don't need your Autodesk Account to download/install your application.. Is that why you need your email verification?

Download and install per:

1a. Pre-2018 Version: Access the Autodesk Virtual Agent and follow the download links to your product.

1b. 2018 Version: See this posting

2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have

fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

Re: Not getting verification email

Anonymous — Wed, 12 Apr 2017 20:50:25 GMT

Thank you!

Re: Not getting verification email

Anonymous — Thu, 13 Apr 2017 00:54:42 GMT

Okay, now I have another problem. I need a product code and a serial number. How do I get that without being able to verify my account?

Re: Not getting verification email

Anonymous — Thu, 13 Apr 2017 01:00:31 GMT

Nevermind. I tried with different e-mail (I was using a school e-mail, which, I guess, doesn't allow e-mails from outside the district), and I have my code and serial #. Once again, thanks for the help!

Re: Not getting verification email

Anonymous — Fri, 28 Apr 2017 12:28:54 GMT

I'm also trying to download a program but doesn't matter how many times I click the resend button, I just don't get the email verification since yesterday. Please, can you help me?

Re: Not getting verification email

Mark.Lancaster — Fri, 28 Apr 2017 12:32:51 GMT

@Anonymous

Welcome to the community..

Download what program? Depending on the product you don't need your Autodesk Account to download. Yes you will need it for your serial # but download can happen by following these steps.

Download and install per:

1. Access the Autodesk Virtual Agent and follow the download links to your product. But it all depends on what product you are trying to download.

2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

Good luck on your installation and report back on your progress.