topic Re: content service not start in Installation & Licensing Forum

content service not start

Anonymous — Thu, 27 Apr 2017 13:16:15 GMT

Hi,

If i want to start content explorer in autocad 2016.

I get this error messages:

Connection request refused by computer (local host) "see attachment"

If i look in services.

I can not start Autodesk content servises.

I get this error messages: error 1053

I am using windows 10

How can i fix this?

Thank you!

Re: content service not start

TheCADnoob — Thu, 27 Apr 2017 13:44:15 GMT

is this a personal install or is this a work computer on a work network?

Re: content service not start

Anonymous — Thu, 27 Apr 2017 13:55:46 GMT

It is a personal install

Re: content service not start

john.vellek — Fri, 28 Apr 2017 16:28:30 GMT

Hi @Anonymous,

I see that you are visiting as a new member. Welcome to the Autodesk Community!

Is this a new install of AutoCAD 2016 on your computer or was it working up to recently and then the Content service started throwing this error?

Is your AutoCAD fully updated with hotfixes, service packs, etc?

Have you checked your Windows Event log to see if there are messages at startup that indicate why it is failing to start?

Are you running as a full local admin on your machine?

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: content service not start

Anonymous — Sun, 30 Apr 2017 14:04:56 GMT

Hi John Vellek

This is a new installation of Autocad 2016.
The Content service has never worked.

I have installed all the updates Indicated by the desktop app.

The eventlog indicates the following:

Log Name: System
Source: Service Control Manager
Date: 4/30/2017 3:47:04 PM
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: T450S-Danny
Description:
The Autodesk Content Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2017-04-30T13:47:04.670690600Z" />
<EventRecordID>4777</EventRecordID>
<Correlation />
<Execution ProcessID="828" ThreadID="1196" />
<Channel>System</Channel>
<Computer>T450S-Danny</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Autodesk Content Service</Data>
<Data Name="param2">%%1053</Data>
<Binary>4100750074006F006400650073006B00200043006F006E00740065006E007400200053006500720076006900630065000000</Binary>
</EventData>
</Event>

I'm running a adminstrator account.

Thanks for the help!

Greeting,

Danny Evers

Re: content service not start

john.vellek — Wed, 03 May 2017 14:33:48 GMT

HI @Anonymous,

OK, if this is a new install of AutoCAD 2016, do the install logs still exist? If so can you zip them up and attach them to a post? In the mean time I will move this thread to the Installation and Licensing forum so they can help with your install issue as well.

Re: content service not start

natasha.l — Wed, 03 May 2017 15:53:28 GMT

Hello @Anonymous,

Welcome. I understand you are having an issue with the Content Services not running. You can try to start it in the Services console please review this article: To Start or Stop Autodesk Content Service

Let us know how it goes.

Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.

Re: content service not start

Anonymous — Wed, 03 May 2017 16:58:51 GMT

Hello @natasha.l and @john.vellek

I tried to start in the service console, but then I get the error message I previously described.

I have attached the logs. I did not know exactly what you wanted, so I added all Autodesk files.

Re: content service not start

natasha.l — Wed, 03 May 2017 17:16:39 GMT

Hello @Anonymous,

I see you are trying a "install now" download method you want to try a more effective method called "browser download".

Conduct a Clean Uninstall of the program use MSfixitTool to complete the uninstall
Log in as an Administrator
Empty your TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter
Temporarily disable your Antivirus software & Firewall
Temporarily disable UAC: Windows 7 , Windows 10
Use Browser Download Method from Autodesk Account or via the Autodesk Virtual Agent (download all the parts)

Let us know how it goes.

Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.

Re: content service not start

natasha.l — Thu, 04 May 2017 22:59:57 GMT

Hello @Anonymous,

Please let us know if you are still experiencing this issue or the Autodesk Virtual Agent resolved it.

"Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.