topic Re: After clicking "enter a serial number" button nothing happens in Installation & Licensing Forum

After clicking "enter a serial number" button nothing happens

Anonymous — Thu, 27 Apr 2017 17:39:54 GMT

After clicking the serial number button nothing happens

After I repeatedly reinstalled Maya 2017 on the computer, the serial number input button stopped working!
After that, when I press the "enter a serial number" button, the program is simply closed without showing any errors, even in the task list there is a process, but it just closes through.

All other activation methods work fine, what should I do?

Re: After clicking "enter a serial number" button nothing happens

Mark.Lancaster — Thu, 27 Apr 2017 17:55:08 GMT

@Anonymous

Welcome to the community..

It sounds like something is blocking your access to communicate with the license servers at Autodesk (for activation).

This should help get your application working. Assuming you have a valid serial number/contract.

Close the application

Please note, folders of C:\Programdata and C:\Users\[Username]\Appdata (listed below) are hidden folders and you may need to adjust your viewing settings.

On your computer, navigate to: C:\ProgramData\Autodesk\CLM\LGS\<Product_Key>_2017.0.0.F [<Product Key> is the product key of the Autodesk Application you have]
Delete the LGS.data file.
Navigate to C:\Users\[username]\AppData\Roaming\Autodesk\ folder
Delete the ADUT folder and it's contents
Start the application.

When you start the application, it will prompt you to choose one of the following:

Login - 30 day trial licenses
Serial Number - Standalone and Single-User activation
Network - Network License server for obtaining licenses from a machine on your network

Choose the option that matches your license.

Re: After clicking "enter a serial number" button nothing happens

Anonymous — Thu, 27 Apr 2017 18:18:12 GMT

Nothing...
No Lgs data.file
Error still remains.

Re: After clicking "enter a serial number" button nothing happens

Anonymous — Fri, 05 May 2017 09:05:02 GMT

That was a windows bag, i'm reinstall my windows with disk formatting and everything working!

Thank you for trying to help me.

Re: After clicking "enter a serial number" button nothing happens

Anonymous — Mon, 07 Aug 2017 13:23:58 GMT

max 2018 stuck after I pressed I have a license... I don't want to reinstall windows on my parallels vm, each time I do that I spend an hour with Microsoft on the phone. ****ing annoying, each time I update there is a new problem, I can't even redo the procedure for the last problem...