topic Re: installing AutoCAD2018 , failed in Installation & Licensing Forum

installing AutoCAD2018 , failed

Anonymous — Fri, 28 Apr 2017 14:35:33 GMT

When installing ' Autodesk Material Library', install is canceled and installer said "install have finished, but some product was not installed".

But any product was not installed.

And there are installation log file I attached here.

please teach me how I do.

This is a public forum, please refrain from posting serial numbers or personal information

Edited by
Discussion_Admin

Re: installing AutoCAD2018 , failed

mdavis22569 — Fri, 28 Apr 2017 11:18:06 GMT

I would recommend using the Virtual Agent,

Here is a link to the Virtual Agent

http://autodesk.creativevirtual15.com/autodesk/bot.html?isJSEnabled=1&businessArea=Root.Front%20Desk&startContext=Root.Front%20Desk

and some information about the VA

https://knowledge.autodesk.com/customer-service/download-install/download/download-previous-versions/previous-version-virtual-agent

I see a 1619 error ...and it looks like you're using the Install Now,Browser install option.

Clean out your %temp% folder prior to the next install as well.

Mike

Re: installing AutoCAD2018 , failed

Mark.Lancaster — Fri, 28 Apr 2017 11:30:06 GMT

@Anonymous

First welcome to the community..

Next.. Although you were probably unaware of this, but when you post or share stuff here, please make sure it doesn't include your personal information such as your serial #. This is a world wide user forum and that type of info should not be included in your posting. Granted the installation log file helped us to determine your root cause (but it did contain your serial #)... So in the future remove or blur it out before posting. I will have the moderator remove it in order to protect your information.

Finally.. Your installation is failing due to the method you're using.. So like @mdavis22569 pointed out use the Autodesk VIrtual Agent or

Download and install per:

1. Access the Autodesk Virtual Agent and follow the download links to your product.

2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.

3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

However if the installation does fail using this method, please post your installation log file here so we can review it. Posting info: Sometimes installation log files contain personal information such as your serial #. Prior to posting your log file please make sure to remove such info.

Good luck on your installation and report back on your progress.

Re: installing AutoCAD2018 , failed

Anonymous — Fri, 28 Apr 2017 12:06:00 GMT

@mdavis22569
thank you for your advice.
I think to use VA. thank you.
And I tryed mehod to clean % temp% file.
But same error.

mark
thank you for your advice!
Im care for that you said... thanks.

I'll try your mehod later , and report.

Re: installing AutoCAD2018 , failed

mdavis22569 — Fri, 28 Apr 2017 12:23:57 GMT

do you have Admin rights etc on the machine?

Anti Virus / Firewall turned off?

What operating system?

Re: installing AutoCAD2018 , failed

Anonymous — Fri, 28 Apr 2017 16:11:09 GMT

Yes, I have admin rights on this machin.

and when I installed anti virus software's firewall turned off.

OS is windows10 home 64bit.

Re: installing AutoCAD2018 , failed

Anonymous — Fri, 28 Apr 2017 16:39:59 GMT

install from VA I can suceed!!

thank you everybody