topic Unable to provide a serial number when using student download in Installation & Licensing Forum

Unable to provide a serial number when using student download

Anonymous — Thu, 11 May 2017 14:14:05 GMT

Hi all,

I am a student and need to be able to download Auto CAD for my course work. I have created a student account and entered all my school details correctly, i was able to use this to download autodesk inventor ealier in the year but now its giving me this error whilst trying to download autoCAD.

Any help would be appriceated

Thanks

Re: Unable to provide a serial number when using student download

JDMather — Thu, 11 May 2017 14:35:15 GMT

I notice that you have 32-bit selected.

I don't think this is related to your SN issue, but 32-bit computers are very very very old computers.

I would not expect a student to be using a 32-bit computer.

Note in the error message that is says Temporary issue.

Try again in a day or two. You can install in 30-day trial mode and then Activate your student license any time in the next 30-days.

You might also log into http://manage.autodesk.com and check your Serial Numbers.

Re: Unable to provide a serial number when using student download

Anonymous — Fri, 12 May 2017 08:17:24 GMT

Thank you for the help with the download, its allowed it to start the installation however when the installation window opens it gets stuck on theopening screen for a few hours and refusing to move past this point, any ideas?

Re: Unable to provide a serial number when using student download

Emmsleys — Sat, 13 May 2017 19:18:39 GMT

Hello @Anonymous,

Welcome to the Autodesk forums!

Let's have you try the suggestions from following;

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Installation-hang-on-initializing-phase.html

Post back and let me know if that helps.

Re: Unable to provide a serial number when using student download

natasha.l — Tue, 16 May 2017 22:43:14 GMT

Hello @Anonymous,

If you have a Windows 10 operating system please be aware of the Windows 10 Creators Update & Defender that may be installed. Locate your updates by navigating to the Control Panel\All Control Panel Items\Windows Updates.

Make sure you have conducted the steps below before downloading & installing.

Log in as an Administrator
Empty your TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter
Temporarily disable your Antivirus software & Firewall
Temporarily disable UAC: Windows 7 , Windows 10

If you continue to have an issue please conduct a Clean Uninstall & try another download method.

Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.

Re: Unable to provide a serial number when using student download

Anonymous — Wed, 17 May 2017 10:59:59 GMT

Yes AutoCAD has now succesfuly downloaded, thank you for all the help!

Re: Unable to provide a serial number when using student download

Anonymous — Fri, 29 Jun 2018 09:03:01 GMT

Clearing out the Temp folder worked for me. Thank you. It was nothing to do with my AV etc or UAC