topic Re: autodesk license server cannot be found in Installation & Licensing Forum

autodesk license server cannot be found

Anonymous — Mon, 12 Jun 2017 12:16:19 GMT

Hello!

Pretty common error by the looks of it but I'm pretty stumped. A little information:

- I own a mudbox subscription.

- I have access to a 3ds max subscription from my company.

- When I log into my autodesk account I can see that 3ds max and mudbox are listed in my products area.

- I am logged into my account on the autodesk desktop app, and also see 3ds max and mudbox in this list. (all up to date)

But, I cannot launch either of them, it fails with the "establish an internet connection" error. I've tried disabling my firewall entirely, I've exited any anti-virus and/or realtime monitoring apps that are installed. I've tried re-installing 3ds max (uninstalled 2016, installed 2018), but it doesn't matter, it doesn't do anything when I sign in, and if I try to enter a serial to register it, it just takes me back to the "autodesk license cannot be found" error.

I've been trying for a few hours now to get this working, I've lost half of my working day already, this is pretty infuriating. Any help would be appreciated.

I've tried looking at other solutions where they recommend a whole bunch of diagnostics into network connectivity, but I haven't changed anything on my end, these softwares used to work just fine, and now suddenly they don't. I don't really think I should be rooting around network settings, everything else works just fine, so why not my autodesk products?

Re: autodesk license server cannot be found

mdavis22569 — Mon, 12 Jun 2017 12:26:10 GMT

Seeing a lot of these tickets this morning ... it looks to be an ADSK license server issue ...

Re: autodesk license server cannot be found

mdavis22569 — Mon, 12 Jun 2017 16:42:36 GMT

Give it a test, they are saying it should be resolved now

Mike

Re: autodesk license server cannot be found

Anonymous — Mon, 12 Jun 2017 16:59:11 GMT

Yeah, all resolved. Just a shame that I went through the hassle of uninstalling/re-installing, now I'm left with the default UI/Layout/Settings to sort through! Oh well, at-least the work can continue.

Re: autodesk license server cannot be found

mdavis22569 — Mon, 12 Jun 2017 17:51:56 GMT

Sorry about this, hopefully, this issue is resolved permanently soon ....

Re: autodesk license server cannot be found

natasha.l — Mon, 12 Jun 2017 17:54:20 GMT

Hello @Anonymous,

We have received some reports of products giving the "Establish an internet connection to continue" error. On behalf of all of us at Autodesk, I want to say we’re sorry. We know how important continuous access to our products is and want to assure you that we don’t take these issues lightly.

The issue was resolved right away & access has been restored.

Sorry for the inconvenience this has caused.

Re: autodesk license server cannot be found

Anonymous — Tue, 13 Jun 2017 10:56:10 GMT

Hi,

@natasha.l

We are still experiencing the same issue. Are you sure that the problem is solved?

Re: autodesk license server cannot be found

Mark.Lancaster — Tue, 13 Jun 2017 11:12:19 GMT

@Anonymous

Welcome to the Autodesk User's Community..

Is this the first time you're activating the product? If so run the product in a 30 day trial mode until you hear back. If the application has been working and you are getting the message, close out the application and disconnect from the internet. Launch the application again and it should put you in a 30 day grace period/offline mode. You can use the application like this for 30 days. Good luck and report back on your progress.

Update: I also assume you have reviewed the information within this article to ensure its not at your end blocking it.

Re: autodesk license server cannot be found

Anonymous — Tue, 13 Jun 2017 11:29:53 GMT

Hi,

I have thorugh all the steps on the article you mentined. But still the issue persists.

The machine had AutoCAD LT 2017 installed before. We recently aquired new licenses for 2018 and wanted to install the product.

First we uninstalled 2017, then installed 2018 and we encountered the issue. Because we can't activate our user is unable to do his job.

I'll try to disconnect the PC from the network to enter the grace period. Hope it works.

Re: autodesk license server cannot be found

Anonymous — Tue, 13 Jun 2017 11:49:28 GMT

We can't enter grace period. We encounter the same error even when the network cable is unplugged.

@natasha.l

Are the licensing issues over?

Re: autodesk license server cannot be found

Mark.Lancaster — Tue, 13 Jun 2017 12:00:03 GMT

@Anonymous

No one in the Autodesk community is reporting the issue this morning like yesterday.. Not saying there's no problem.. Anyhow due to Natashal location you will not be hearing from her for about 3 1/2 hours..

Did you try launching the application again after disconnecting? Did you reboot the machine? A few yesterday even after disconnecting got an error but relaunching or rebooting cleared it. For clarification did the 2018 version ever activate before this issue? If not then you have to run it in a 30 day trial mode.

You could also try resetting your license (with the a connection to the internet) by following these steps:

Please note, folders of C:\Programdata and C:\Users\[Username]\Appdata (listed below) are hidden folders and you may need to adjust your viewing settings.

First make sure you're signed out of the desktop app and A360 (both are located in your Windows system tray

On your computer, navigate to

2017 Version: C:\ProgramData\Autodesk\CLM\LGS\<Product_Key>_2017.0.0.F [<Product Key> is the product key of the application you have]

2018 Version: C:\ProgramData\Autodesk\CLM\LGS\<Product_Key>_2018.0.0.F [<Product Key> is the product key of the application you have]

Delete the LGS.data file.
Navigate to C:\Users\[username]\AppData\Roaming\Autodesk\ folder
Delete the ADUT folder and it's contents

When you start the application, it will prompt you to choose one (that matches your license) of the following:

Login - 30 day trial or CLIC (Cloud Based) licenses
Serial Number - Students, Standalone and Single-User Term Based activation
Network - Network License server for obtaining licenses from a machine on your network

Good luck

Re: autodesk license server cannot be found

Anonymous — Tue, 13 Jun 2017 17:00:57 GMT

We are having a similar issue with green building suite, our licenses are showing invalid although they are not. Any update on when this will be resolved? Or can we be granted a temporary 30day grace period, similar to the solution for downloaded products (above)?

John

Re: autodesk license server cannot be found

natasha.l — Tue, 13 Jun 2017 17:22:07 GMT

Hello @Anonymous,

Please let us know if the suggested steps helped you out. The Autodesk issue associated with the "establish an internet connection" has been resolved.

Try to apply the Fiddler debug tool here, Establish an Internet connection to continue if you continue to have an issue.

Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.

Re: autodesk license server cannot be found

Anonymous — Sun, 18 Jun 2017 09:25:46 GMT

We are facing the same issue. we have installed 2018 Standalone.

We do not have Internet in these computers as these PCs are in remote sites. We will not get internet.

So please confirm us if so, without internet connection AutoCAD these versions will not work or not ? how AutoCAD can make it mandatory that it work only with internet. Please advise.

Re: autodesk license server cannot be found

Anonymous — Wed, 14 Feb 2018 02:01:17 GMT

Has this issue been fixed?

Re: autodesk license server cannot be found

Mark.Lancaster — Wed, 14 Feb 2018 02:07:15 GMT

@Anonymous

Welcome to the Autodesk User's Community..

This posting is a little over 6 months old and those who already posted should've had their issued resolved by now. Are you seeing the message about establishing a connection to continue? Or something else?

Re: autodesk license server cannot be found

Anonymous — Wed, 14 Feb 2018 02:14:07 GMT

Hi Mark,

Yes it is the same message we are getting.

Just wondering what is the solution for this?

thanks.