topic Re: Support requests in Installation & Licensing Forum

Support requests

tstudley — Mon, 12 Jun 2017 12:34:28 GMT

Hi im having trouble trying to respond to a support case that I have open,

After I add my comments and then attach a file to upload I get this pop up every time??

Re: Support requests

Anonymous — Tue, 13 Jun 2017 04:34:31 GMT

hallo

Google Translator For me it is the same process. You can only close a support case.

Google Translator Bei mir ist es der gleiche Vorgang. Man kann nur noch einen Support Fall schließen.

Re: Support requests

Anonymous — Fri, 18 Aug 2017 20:44:06 GMT

I had the same issue, I found it best to communicate through email as any support communication notifies you In an email that says so and so has added a comment, open the case with only text when support asks for files etc, upload them and send them through email. this has been the easiest way I have found.

I have not found a way to successfully attach files through there support case system 😞

Re: Support requests

simona.golisciano — Mon, 21 Aug 2017 09:09:10 GMT

Hi @tstudley,

Sorry to hear about this issue.

As mentioned by @Anonymous, sending the file in reply to the automated "case creation" notification is a good option.

The error you're getting might be related to the browser. Please check out these online solutions:

Unable to upload files and comments to Autodesk Accounts

How to attach large files to Support Requests

Regards,