topic Re: No more access to perpetual license products? in Installation & Licensing Forum

No more access to perpetual license products?

markus — Wed, 08 Feb 2023 10:33:09 GMT

Hi, I can no longer find any of my perpetual license products or downloads under Products and services.

I have also tried the "classic view" where they could be found until recently.

I would like to know if this is an intentional move by Autodesk to cut off old perpetual license holders from re-downloading, or if it is just a mistake?

Specifically, I was looking for a 3dsmax 2023 USD standalone installer, since I have a license for Max 2023, but I can't find some of the USD features that are listed in the documentation.

Re: No more access to perpetual license products?

rushabhthakkar_910 — Wed, 08 Feb 2023 11:49:36 GMT

@markus, What happened to perpetual licences? As of January 2016, Autodesk stopped selling new perpetual licences. In May 2017, we stopped selling maintenance plans. All Autodesk software is available to buy as a subscription on a plan.

For downloading USD for 3ds Max, have alook at this..!!

https://help.autodesk.com/view/3DSMAX/2023/ENU/?guid=GUID-1A33A64B-6829-4806-98FC-9B25E4ED47FC

Re: No more access to perpetual license products?

mdavis22569 — Wed, 08 Feb 2023 11:55:50 GMT

You should still have access to it in your account manager if they are still valid licenses for them. They are doing change overs. So they might be a tad delayed.

For the finding of the products, it's changed some.

Try:

https://manage.autodesk.com/products

like this:

Re: No more access to perpetual license products?

mdavis22569 — Wed, 08 Feb 2023 11:57:06 GMT

What do you show here:

https://manage.autodesk.com/cep/

or AVA

Re: No more access to perpetual license products?

markus — Wed, 08 Feb 2023 11:59:23 GMT

@rushabhthakkar_910 wrote:
@markus, What happened to perpetual licences? As of January 2016, Autodesk stopped selling new perpetual licences. In May 2017, we stopped selling maintenance plans. All Autodesk software is available to buy as a subscription on a plan.

For downloading USD for 3ds Max, have alook at this..!!
https://help.autodesk.com/view/3DSMAX/2023/ENU/?guid=GUID-1A33A64B-6829-4806-98FC-9B25E4ED47FC

I am not looking to buy another license, and I'm fully aware that maintenance has also stopped. Regardless I'm just looking for access to my existing licenses and software, and I would like to know if Autodesk has decided to remove all access to download them once maintenance has expired?

As for the desktop app you linked to in help the section, it is not showing me any USD updates.

Re: No more access to perpetual license products?

markus — Wed, 08 Feb 2023 12:02:34 GMT

@mdavis22569 wrote:
What do you show here:

https://manage.autodesk.com/cep/

or AVA

It shows "No results found". Until recently this is where I still found my products.

Re: No more access to perpetual license products?

Simon_Weel — Thu, 09 Feb 2023 10:54:36 GMT

Are you sure you're using the correct account for manage.autodesk.com?

When I look at the 'old' products page, all expired perpetual stuff is still available for download:

Re: No more access to perpetual license products?

markus — Thu, 09 Feb 2023 11:12:50 GMT

@Simon_Weel wrote: Interesting. I'm pretty sure I have the right account, it's my private small company account, and I know this is where I had my products, one 3dsmax license where I paid for maintenance until it no longer was possible. I had an old Sketchbook license as well.

Re: No more access to perpetual license products?

mdavis22569 — Thu, 09 Feb 2023 12:00:08 GMT

@markus

What shows on this page?

https://manage.autodesk.com/products

Also, are you the one who dealt with the purchases? Got the emails from Autodesk confirming them. If not, then you need to know who is, and get them to assign you the licenses

Mike

Re: No more access to perpetual license products?

markus — Thu, 09 Feb 2023 12:16:00 GMT

@mdavis22569 Yes, it's my own personal company, it's not a corporation. I have all the receipts and everything in order. No one else dealt with this except me.

Btw, I checked a different corporate account (unrelated to my personal company) and their account still has access to their old products.

I'll try to contact support to find out what has happened to my personal company account. I did chat with one support guy the other day, but he was a bit clueless and didn't understand english very well. I hope a new support ticket will lead to some more clarity.

Re: No more access to perpetual license products?

mdavis22569 — Thu, 09 Feb 2023 12:19:21 GMT

What happens if you go here:

https://manage.autodesk.com/products

What does this page show ..

Re: No more access to perpetual license products?

markus — Thu, 09 Feb 2023 12:25:29 GMT

@mdavis22569 It looks like this.

Both the new and the old page is empty. I don't have a subscription, so it's only under the classic view I would expect to find my products.

Re: No more access to perpetual license products?

markus — Thu, 09 Feb 2023 12:32:15 GMT

@mdavis22569 wrote:
Sign in on a different browser or incognito and check that page.

Oh wow, you were right, signing on in incognito mode actually solved it.

My products are there now! It must have been some kind of browser/system/cookie/whatever issue I was experiencing. Maybe due to having multiple Autodesk accounts?

Anyways, thanks for helping me out @mdavis22569 !!

Re: No more access to perpetual license products?

tony_csogroup — Thu, 06 Apr 2023 16:06:59 GMT

This hasn't worked for me. They are still not listed.

Re: No more access to perpetual license products?

mdavis22569 — Thu, 06 Apr 2023 16:12:50 GMT

Sure you have a perpetual license purchased under YOU?

What do you see here under the blue in the header about SOME OLDER

Re: No more access to perpetual license products?

mdavis22569 — Thu, 06 Apr 2023 16:12:52 GMT

Sure you have a perpetual license purchased under YOU?

What do you see here under the blue in the header about SOME OLDER

Re: No more access to perpetual license products?

tony_csogroup — Thu, 06 Apr 2023 16:17:55 GMT

I'm the CAD manager for my company and they were there up until recently.

Not sure what you mean by under the header about SOME OLDER. I cannot see anything like that.

Re: No more access to perpetual license products?

mdavis22569 — Thu, 06 Apr 2023 16:20:36 GMT

Share what you how here at the top

Under this link .. All Products and services

Re: No more access to perpetual license products?

markus_s — Thu, 06 Apr 2023 17:03:55 GMT

Did you try incognito mode in the browser, or logging in with a different browser like Firefox instead of Chrome? That solved the issue for me. I'm not sure why exactly this happened. It might have had something to do with having multiple Autodesk accounts, one for my personally owned licenses, and another for a company I'm employed with.

Re: No more access to perpetual license products?

tony_csogroup — Thu, 06 Apr 2023 17:17:57 GMT

It just goes back to the modern view (before clicking on classic view) with no products listed.

Tried having a chat with support and they keep insisting that the licenses have expired, when I’ve told them that they are perpetual licenses. They are 2019 versions!