topic Re: Cannot log in to autodesk in Installation & Licensing Forum

Cannot log in to autodesk

Anonymous — Thu, 29 Jun 2017 01:38:53 GMT

Tried to log in to get access to software but it keeps asking for email and password; then it keeps sending code - please help

Re: Cannot log in to autodesk

Mark.Lancaster — Thu, 29 Jun 2017 03:16:42 GMT

@Anonymous

Welcome to the Autodesk User's Community..

What do you mean it keeps sending you codes? Do you mean activation codes? Are you trying to use your software by logging in or trying to access your Autodesk Account?

What Autodesk Application and Version is this? What type of license do you have?

Re: Cannot log in to autodesk

natasha.l — Fri, 30 Jun 2017 20:06:36 GMT

Hello @Anonymous,

Sorry for the frustration. It seems you are trying to sign in to your Autodesk account & you receive an error.

Try the following:

Remove the Browser pop-up blocker in "Settings" or "Privacy"
Clear your Browser history, clear cache, cookies
Adjust LAN settings
Try a different browser

Keep us posted on signing in.

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

Re: Cannot log in to autodesk

natasha.l — Fri, 30 Jun 2017 20:09:34 GMT

Hello @Anonymous,

Let us know if you were able to finally sign in.

I hope the steps provided were helpful to you. Please return & remember to "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

Thanks!

Re: Cannot log in to autodesk

Anonymous — Fri, 30 Jun 2017 20:12:04 GMT

Yes - was able to sign in 😊