topic Re: AUTOCAD 2018 LICENSE MANAGER NOT WORKING in Installation & Licensing Forum

AUTOCAD 2018 LICENSE MANAGER NOT WORKING

Anonymous — Mon, 10 Jul 2017 14:51:58 GMT

I had installed AutoCad 2017 (student version) in my Notebook.
At the first period the software run correctly, but from a day and other can't run it (Autocad blocks in the loading fase).
So I decided to install AutoCad 2018 (version student) but in this case happen something of strange.
If I open the app with "App desktop Autodesk", Autocad get run correctly (see file .jpg attached)
If I open the app directly (desktop icon or click a .dwg file) I receive the follow error message: license manager is not working or installed incorrectly.

Would you be able to help me with it?
Or any polish forums helping to solve this problems?
Thank you
(sorry for horrible english)

Re: AUTOCAD 2018 LICENSE MANAGER NOT WORKING

Mark.Lancaster — Mon, 10 Jul 2017 14:59:12 GMT

@Anonymous

Welcome to the Autodesk User's Community..

Review the information within this article. Good luck and report back on your progress. Also don't use the Desktop App to launch your application.. The Desktop App is bloatware and shouldn't be used.

Re: AUTOCAD 2018 LICENSE MANAGER NOT WORKING

Anonymous — Mon, 10 Jul 2017 15:37:06 GMT

I have just read this article but the problem don't go away. I have tried to uninstall and install Autocad several times but it don't solve the problem.
Why If I use Desktop App, Autocad get run correctly? isn't it strange?
Another question: when I insttalling Autocad from Autodesk web site (educational version) I used "Install now" option. Could be better use "download" option instead?

Thanks a lot for advices

Re: AUTOCAD 2018 LICENSE MANAGER NOT WORKING

Mark.Lancaster — Mon, 10 Jul 2017 15:55:16 GMT

@Anonymous

At this point, I would perform a clean uninstall per these instructions. Just make sure to adjust settings if you have other Autodesk products already installed/working on your machine.

Then download and install per:

1. Clean out your personal temp (%temp%) folder. Set Windows UAC to never notify, have full admin rights, and if possible disable your Anti-Virus/Malware scanning utilities. Also the download should occur over a hard wired connection to the Internet and not over WIFI.

2. Access the Autodesk Virtual Agent and follow the download links to your product.

3. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
4. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
5. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
6. Once the extraction is finished, the installation will automatically start.
7. Follow the installation steps for your product. At this point you could cancel the installation or create a deployment.

However if the installation does fail using this method, please post your installation log file here so we can review it. Posting info: Sometimes installation log files contain personal information such as your serial #. Prior to posting your log file please make sure to remove such info.

Good luck on your installation and report back on your progress.

Re: AUTOCAD 2018 LICENSE MANAGER NOT WORKING

natasha.l — Tue, 11 Jul 2017 23:16:13 GMT

Hello @Anonymous,

I wanted to check-in with you, I hope you were able to resolve the issue with your software. Please let us know if you need some more help.

Re: AUTOCAD 2018 LICENSE MANAGER NOT WORKING

Anonymous — Wed, 12 Jul 2017 00:42:18 GMT

I have follow all the instruction that Mark.Lancaster gave to me but AutoCad (educational version) don't run yet.
I receive License manager error and the program shut down.
What are the name of the .log file you need ?

Thanks for advices

Re: AUTOCAD 2018 LICENSE MANAGER NOT WORKING

Anonymous — Wed, 12 Jul 2017 15:09:35 GMT

Hi @Mark.Lancaster, this is my Autodesk AutoCAD 2018 Setup.log file. Autocad don't run.

I have seen that the follow folders are empty: smileyfrustrated:

- C:/ProgramData/FLEXnet

- C:/ ProgramData/Autodesk/CLM/LGS

How Can I solve this?

Thanks a lot

2017/7/12:16:12:20 Michele Piant MICHELEPIANTONI === Setup started on MICHELEPIANTONI by Michele Piant ===
2017/7/12:16:12:20 Michele Piant MICHELEPIANTONI Path_Length: 158
2017/7/12:16:12:20 Michele Piant MICHELEPIANTONI Current Directory C:\Autodesk\AutoCAD_2018_Italian_Win_64bit_dlm
2017/7/12:16:12:20 Michele Piant MICHELEPIANTONI Launch
2017/7/12:16:12:20 Michele Piant MICHELEPIANTONI CommandLine
2017/7/12:16:12:20 Michele Piant MICHELEPIANTONI Path_Length: 158
2017/7/12:16:12:20 Michele Piant MICHELEPIANTONI Current Directory C:\Users\piant\AppData\Local\Temp\_AIC4C7.tmp
2017/7/12:16:12:27 Michele Piant MICHELEPIANTONI === Setup ended ===

2017/7/12:16:12:22 Michele Piant MICHELEPIANTONI === Setup started on MICHELEPIANTONI by Michele Piant ===
2017/7/12:16:12:22 Michele Piant MICHELEPIANTONI Path_Length: 158
2017/7/12:16:12:22 Michele Piant MICHELEPIANTONI Current Directory C:\Users\piant\AppData\Local\Temp\_AIC4C7.tmp
2017/7/12:16:12:22 Michele Piant MICHELEPIANTONI Launch
2017/7/12:16:12:22 Michele Piant MICHELEPIANTONI Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\piant\AppData\Local\Temp\_AIC4C7.tmp\Setup\AcSetup.dll
2017/7/12:16:12:22 Michele Piant MICHELEPIANTONI Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2017/7/12:16:12:27 Michele Piant MICHELEPIANTONI PageOpen LaunchDialog
2017/7/12:16:12:38 Michele Piant MICHELEPIANTONI PageOpen LicenseDialog
2017/7/12:16:12:40 Michele Piant MICHELEPIANTONI PageOpen ProductInfoDialog
2017/7/12:16:12:40 Michele Piant MICHELEPIANTONI PageOpen ProductSelectionDialog2
2017/7/12:16:12:48 Michele Piant MICHELEPIANTONI PageOpen FullProgressDialog
2017/7/12:16:12:48 Michele Piant MICHELEPIANTONI Installing DirectX Runtime: "C:\Autodesk\AutoCAD_2018_Italian_Win_64bit_dlm\3rdParty\DirectX\DXSETUP.exe" /silent
2017/7/12:16:13:03 Michele Piant MICHELEPIANTONI DirectX Runtime return code: 0
2017/7/12:16:13:03 Michele Piant MICHELEPIANTONI Install DirectX Runtime Succeeded
2017/7/12:16:13:03 Michele Piant MICHELEPIANTONI Installing Autodesk Material Library 2018: ADSK_EULA_STATUS=#1 MUILANG=it-it SETUP_PACKAGENAME="Autodesk® AutoCAD® 2018" SETUP_PACKAGECODE={DD42F784-12DC-49EE-8045-600335BE940B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={A1E7A110-9FC0-41C7-8129-C8E45249D95B} ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2018_Italian_Win_64bit_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/7/12:16:13:23 Michele Piant MICHELEPIANTONI Install Autodesk Material Library 2018 Succeeded
2017/7/12:16:13:23 Michele Piant MICHELEPIANTONI Installing Autodesk Material Library 2018 - Base Image Library: ADSK_EULA_STATUS=#1 MUILANG=it-it SETUP_PACKAGENAME="Autodesk® AutoCAD® 2018" SETUP_PACKAGECODE={DD42F784-12DC-49EE-8045-600335BE940B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={A1E7A110-9FC0-41C7-8129-C8E45249D95B} ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2018_Italian_Win_64bit_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/7/12:16:13:31 Michele Piant MICHELEPIANTONI Install Autodesk Material Library 2018 - Base Image Library Succeeded
2017/7/12:16:13:31 Michele Piant MICHELEPIANTONI Installing Autodesk® Material Library 2018 - Advanced Image Library: ADSK_EULA_STATUS=#1 MUILANG=it-it SETUP_PACKAGENAME="Autodesk® AutoCAD® 2018" SETUP_PACKAGECODE={DD42F784-12DC-49EE-8045-600335BE940B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="{7847611E-92E9-4917-B395-71C91D523104},;;;;" PACKAGEUPI={A1E7A110-9FC0-41C7-8129-C8E45249D95B} ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2018_Italian_Win_64bit_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/7/12:16:13:34 Michele Piant MICHELEPIANTONI Install Autodesk® Material Library 2018 - Advanced Image Library Succeeded
2017/7/12:16:13:35 Michele Piant MICHELEPIANTONI Installing Autodesk® AutoCAD® 2018 Core: TRANSFORMS="C:\Users\piant\AppData\Local\Temp\_AIC4C7.tmp\x64\acad\acad-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2018_Italian_Win_64bit_dlm\" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2018\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/7/12:16:15:19 Michele Piant MICHELEPIANTONI Install Autodesk® AutoCAD® 2018 Core Succeeded
2017/7/12:16:15:19 Michele Piant MICHELEPIANTONI Installing Autodesk® AutoCAD® 2018 Language Core: TRANSFORMS="C:\Users\piant\AppData\Local\Temp\_AIC4C7.tmp\x64\it-it\acad\AcadLP\AcadLP-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2018_Italian_Win_64bit_dlm\" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2018\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/7/12:16:15:29 Michele Piant MICHELEPIANTONI Install Autodesk® AutoCAD® 2018 Language Core Succeeded
2017/7/12:16:15:31 Michele Piant MICHELEPIANTONI Installing ACA & MEP 2018 Object Enabler: TRANSFORMS="C:\Users\piant\AppData\Local\Temp\_AIC4C7.tmp\x64\ACAOE\AcaOE-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2018_Italian_Win_64bit_dlm\" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2018\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/7/12:16:15:34 Michele Piant MICHELEPIANTONI Install ACA & MEP 2018 Object Enabler Succeeded
2017/7/12:16:15:34 Michele Piant MICHELEPIANTONI Installing Autodesk AutoCAD 2018: TRANSFORMS="C:\Users\piant\AppData\Local\Temp\_AIC4C7.tmp\x64\ACADPRIVATE\AcadPrivate-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2018_Italian_Win_64bit_dlm\" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2018\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/7/12:16:15:36 Michele Piant MICHELEPIANTONI Install Autodesk AutoCAD 2018 Succeeded
2017/7/12:16:15:36 Michele Piant MICHELEPIANTONI Installing Cloud License Manager: ADSK_EULA_STATUS=#1 MUILANG=it-it SETUP_PACKAGENAME="Autodesk® AutoCAD® 2018" SETUP_PACKAGECODE={DD42F784-12DC-49EE-8045-600335BE940B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={A1E7A110-9FC0-41C7-8129-C8E45249D95B} ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2018_Italian_Win_64bit_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/7/12:16:15:52 Michele Piant MICHELEPIANTONI Install Cloud License Manager Succeeded
2017/7/12:16:15:53 Michele Piant MICHELEPIANTONI Installing Autodesk® AutoCAD® 2018: TRANSFORMS="C:\Users\piant\AppData\Local\Temp\_AIC4C7.tmp\x64\it-it\acad\AcadPS\AcadPS-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2018_Italian_Win_64bit_dlm\" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2018\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/7/12:16:16:08 Michele Piant MICHELEPIANTONI Install Autodesk® AutoCAD® 2018 Succeeded
2017/7/12:16:16:08 Michele Piant MICHELEPIANTONI Installing Exchange App Manager: ADLANGUAGE=it-it ADSK_EULA_STATUS=#1 MUILANG=it-it SETUP_PACKAGENAME="Autodesk® AutoCAD® 2018" SETUP_PACKAGECODE={DD42F784-12DC-49EE-8045-600335BE940B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={A1E7A110-9FC0-41C7-8129-C8E45249D95B} ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2018_Italian_Win_64bit_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/7/12:16:16:09 Michele Piant MICHELEPIANTONI Install Exchange App Manager Succeeded
2017/7/12:16:16:09 Michele Piant MICHELEPIANTONI Installing plug-in Applicazioni disponibili - Exchange: ADLANGUAGE=it-it ADSK_EULA_STATUS=#1 MUILANG=it-it SETUP_PACKAGENAME="Autodesk® AutoCAD® 2018" SETUP_PACKAGECODE={DD42F784-12DC-49EE-8045-600335BE940B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={A1E7A110-9FC0-41C7-8129-C8E45249D95B} ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2018_Italian_Win_64bit_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/7/12:16:16:13 Michele Piant MICHELEPIANTONI Install plug-in Applicazioni disponibili - Exchange Succeeded
2017/7/12:16:16:13 Michele Piant MICHELEPIANTONI Installing Autodesk® AutoCAD® Performance Reporting Tool: ADSK_EULA_STATUS=#1 MUILANG=it-it SETUP_PACKAGENAME="Autodesk® AutoCAD® 2018" SETUP_PACKAGECODE={DD42F784-12DC-49EE-8045-600335BE940B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={A1E7A110-9FC0-41C7-8129-C8E45249D95B} ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2018_Italian_Win_64bit_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/7/12:16:16:14 Michele Piant MICHELEPIANTONI Install Autodesk® AutoCAD® Performance Reporting Tool Succeeded Reboot is required
2017/7/12:16:16:14 Michele Piant MICHELEPIANTONI Installing App desktop Autodesk: "C:\Autodesk\AutoCAD_2018_Italian_Win_64bit_dlm\x86\ADSKAPP\AdApplicationManager-WebInstaller.exe"
2017/7/12:16:17:33 Michele Piant MICHELEPIANTONI App desktop Autodesk return code: 0
2017/7/12:16:17:33 Michele Piant MICHELEPIANTONI Install App desktop Autodesk Succeeded
2017/7/12:16:17:33 Michele Piant MICHELEPIANTONI PageOpen InstallCompleteDialog
2017/7/12:16:18:39 Michele Piant MICHELEPIANTONI === Setup ended ===

Re: AUTOCAD 2018 LICENSE MANAGER NOT WORKING

Anonymous — Wed, 12 Jul 2017 15:31:45 GMT

Hi @Mark.Lancaster,

I have follow all your advice but I don't solve the license mistake.
I have seen too that Flexnet and LGS folders are empty...
I'm thinking to reinstall operative system but I would evitate to do this
Thanks for advices

2017/7/12:16:12:22 Michele Piant MICHELEPIANTONI === Setup started on MICHELEPIANTONI by Michele Piant ===
2017/7/12:16:12:22 Michele Piant MICHELEPIANTONI Path_Length: 158
2017/7/12:16:12:22 Michele Piant MICHELEPIANTONI Current Directory C:\Users\piant\AppData\Local\Temp\_AIC4C7.tmp
2017/7/12:16:12:22 Michele Piant MICHELEPIANTONI Launch
2017/7/12:16:12:22 Michele Piant MICHELEPIANTONI Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\piant\AppData\Local\Temp\_AIC4C7.tmp\Setup\AcSetup.dll
2017/7/12:16:12:22 Michele Piant MICHELEPIANTONI Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2017/7/12:16:12:27 Michele Piant MICHELEPIANTONI PageOpen LaunchDialog
2017/7/12:16:12:38 Michele Piant MICHELEPIANTONI PageOpen LicenseDialog
2017/7/12:16:12:40 Michele Piant MICHELEPIANTONI PageOpen ProductInfoDialog
2017/7/12:16:12:40 Michele Piant MICHELEPIANTONI PageOpen ProductSelectionDialog2
2017/7/12:16:12:48 Michele Piant MICHELEPIANTONI PageOpen FullProgressDialog
2017/7/12:16:12:48 Michele Piant MICHELEPIANTONI Installing DirectX Runtime: "C:\Autodesk\AutoCAD_2018_Italian_Win_64bit_dlm\3rdParty\DirectX\DXSETUP.exe" /silent
2017/7/12:16:13:03 Michele Piant MICHELEPIANTONI DirectX Runtime return code: 0
2017/7/12:16:13:03 Michele Piant MICHELEPIANTONI Install DirectX Runtime Succeeded
2017/7/12:16:13:03 Michele Piant MICHELEPIANTONI Installing Autodesk Material Library 2018:   ADSK_EULA_STATUS=#1 MUILANG=it-it SETUP_PACKAGENAME="Autodesk® AutoCAD® 2018" SETUP_PACKAGECODE={DD42F784-12DC-49EE-8045-600335BE940B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={A1E7A110-9FC0-41C7-8129-C8E45249D95B} ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2018_Italian_Win_64bit_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1