topic Re: NOT POSSIBLE TO ACTIVATE PRODUCT in Installation & Licensing Forum

NOT POSSIBLE TO ACTIVATE PRODUCT

casafradesign — Wed, 26 Jul 2017 14:17:12 GMT

Hello all,

I have followed all steps to Activate my Autocad and when trying to request the CODE, I choose my account and immediately the following message in red appears: Thanks for initiating your product activation. The system encountered a problem registering or activating your product. Please submit your registration information to us in a Customer Service request and an Autodesk representative will contact you.

Unfortunately the link for the Customer Service request does not work I have been unable to find it within Autodesk's website.

Any help on this will be very much appreciated, thank you!

Irma

Re: NOT POSSIBLE TO ACTIVATE PRODUCT

Mark.Lancaster — Wed, 26 Jul 2017 14:56:12 GMT

@casafradesign

Welcome to the Autodesk User's Community..

To the right of your posting is a link called: New: Get an Activation Code. Use that to activate your product.

Re: NOT POSSIBLE TO ACTIVATE PRODUCT

natasha.l — Wed, 26 Jul 2017 17:09:06 GMT

Hello @casafradesign,

Thanks for becoming a member of the community!

Have you taken a look at the following post Steps for Setting-Up Student Software? Everything you need is provided in your Autodesk Account in 24-48hrs after you created your Educational Community account & selecting the products from the drop downs. You should be able to use your serial number & product key to activate, make sure to be connected to the internet, it is required to validate the license.

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

Re: NOT POSSIBLE TO ACTIVATE PRODUCT

casafradesign — Wed, 26 Jul 2017 19:17:16 GMT

Hello natashal84,

Thank you for your message. In the end I removed my account and added a new
one during the activation process and after adding my address all worked
fine without needing and activation code... Fingers crossed it is all fine
now.

Thanks again,

Irma

Re: NOT POSSIBLE TO ACTIVATE PRODUCT

natasha.l — Thu, 27 Jul 2017 22:51:39 GMT

Hello @casafradesign,

Thank you for returning & contributing to the community, by accepting as a solution to a reply. Thank you for being a member.